I would like to see Kroger get tough on go backs-what is in the cart is what the cashier rings up. Don't put something in your cart that you don't want!!
At my store management is anal about putting go backs up here lately. I thought customer 1st was our motto at Kroger?
I was in a constant war at one of my stores over this. I was customer 1st and manager was all about go backs. If it's not perishable get these people out the door but NO, they were telling my self-checkout and my floor person to be sorting go backs. You don't even have to guess what happened to Quevision.
Ever have a manager tell you to put warm perishables back out? I got into a real pissing contest with one over that. Prick threatened to write me up----but by the time I was done with him, HE got demoted
The problem is that they are desperate to justify their paychecks but have absolutely no idea what is happening in their own stores.
So, that means write-ups and suspensions for not asking about B.O.B (especially if the bottom of the cart is obviously empty), fake security announcements, throwing things out in the break room fridge that don't have a PAID sticker (we are out of stickers), and all kinds of other insane nonsense...
...while shoplifters literally bring in luggage, load it up, and wheel it out the door.
Last year during Thanksgiving, we had lines...MAJOR LINES. Not just long a$$ lines, im talking about lines LITERALLY going into each other so it looks like one big clusterf*ck. One line was so long, we thought it was for getting into checkout. Nope. It was a line, to get into a line, to get into a.... line.and ALL our checkstands were nearly like that. Up until closing. You'd think theyd want everyone up front. Nope. They were OBSESSED with go-backs. OB-FREAKING-SESSED. we were running all we coild up front. People were SNEAKING breaks in because no one would let them go, so the baggers took unauthorized breaks. And they wanted go backs done. ..they get anal anout d@mn shrink wh3n we canNOT do ANYthing really to stop shoplifters.
Focus more on shoplifters instead of worrying about waste intergration. We literally have loss prevention here once a week and have hundreds of dollars stolen everyday
-- Edited by 5star on Wednesday 19th of September 2018 02:41:38 AM