Should I call the union?I work with a courtesy clerk who continues to pull customers through self check and process their order for them.He has been warned several times by other corworkers this is a union violation.He's been intervened several times and stopped and pushed away.Coworkers are getting tired of stopping him.He continues to do this.I've called the union once on this and a month has gone by and he's still doing this.I've informed management and they could care less because it is a small store.
Serious question, but why does this bother you? They're probably just trying to help not cause a dip by pulling customers through SCO and as long as he's not overriding prices and is just helping them check out quicker, what's this issue?
Should I call the union?I work with a courtesy clerk who continues to pull customers through self check and process their order for them.He has been warned several times by other corworkers this is a union violation.He's been intervened several times and stopped and pushed away.Coworkers are getting tired of stopping him.He continues to do this.I've called the union once on this and a month has gone by and he's still doing this.I've informed management and they could care less because it is a small store.
Get a life ass hole. Least he's working which cant be said of you. I'm sure it's not cause of a "small store" Management just doesn't care to hear a lazy whining snitching bitch. Stop using the courtesy clerk to do your job.
If the store is having trouble checking out customers and the Courtesy Clerk is having to do that then the store needs to hire another cashier. That's why it could be an issue. Otherwise the clerk is doing the job of a cashier for courtesy clerk wages. They get paid less for a reason, because they have a specific set of tasks they are allowed to do and if they can just get a courtesy clerk to do that job then why not hire more of them and less cashiers.
Same concept where Managers aren't supposed to stock, cashier, etc in regular circumstances. Doing so is seen as a way for the store to try to keep from hiring more people and keeping wages and employment down.
It sounds like this courtesy clerk is a go getter, I guess hes kinda showing the rest of you up! So hes helping customer checkout at the SCO, hes stopping customers from stealing merchandise, sounds like an horrible associate!
I find it interesting that anyone believes one little courtesy clerk is really going to change the companies minds on staffing! If all associates took charge like him maybe the stores would be in better shape. What would you say if a cashier was pushing carts? The cashier needs to stick to their job tasks? What about a grocery clerk cleaning up a mess in the grocery aisles?
Look, if theyre moving customers to SCO and helping showing them how to use the machine, thats one thing. please send them to work at my store ASAP. Thank you!
They should be doing this, they can do this just like they can move customers from one line to another if the floor person is stuck on a register. Its being a team player and acceptable in my division.
However, if theyre acting as a cashier like somehow signing in to do things like coupons and prices adjustments or doing ID checks thats something else and it MUST STOP.
If the store is having trouble checking out customers and the Courtesy Clerk is having to do that then the store needs to hire another cashier. That's why it could be an issue. Otherwise the clerk is doing the job of a cashier for courtesy clerk wages. They get paid less for a reason, because they have a specific set of tasks they are allowed to do and if they can just get a courtesy clerk to do that job then why not hire more of them and less cashiers.
Same concept where Managers aren't supposed to stock, cashier, etc in regular circumstances. Doing so is seen as a way for the store to try to keep from hiring more people and keeping wages and employment down.
NO. Is the SCO person following LEAD behaviors? Are they pulling customers over Or standing at the damn podium on their phone or eating. This clerk isnt taking work away from anybody, they are providing Customer 1st service and helping the team achieve its goals just like ill pop up at SCO and help for a moment if the attendant is looking overwhelmed
If the store is having trouble checking out customers and the Courtesy Clerk is having to do that then the store needs to hire another cashier. That's why it could be an issue. Otherwise the clerk is doing the job of a cashier for courtesy clerk wages. They get paid less for a reason, because they have a specific set of tasks they are allowed to do and if they can just get a courtesy clerk to do that job then why not hire more of them and less cashiers.
Same concept where Managers aren't supposed to stock, cashier, etc in regular circumstances. Doing so is seen as a way for the store to try to keep from hiring more people and keeping wages and employment down.
NO. Is the SCO person following LEAD behaviors? Are they pulling customers over Or standing at the damn podium on their phone or eating. This clerk isnt taking work away from anybody, they are providing Customer 1st service and helping the team achieve its goals just like ill pop up at SCO and help for a moment if the attendant is looking overwhelmed
You may be missing the point here. The CC is not taking away work from anybody that's there at the store at that time. CC is taking away work form a cashier, who is sitting at home with measly 24 hrs scheduled that week, when they could be at work picking up that extra shift.
And the CC is cheating himself on the paycheck, because for checking, he should be getting paid more. And if the store doesn't have enough cashiers, this CC should/could be promoted to a cashier.
But why would management schedule a cashier for higher pay, when they have a CC willing to do extra job for no extra money.
This is of course not a CC's fault. He seems to be a good worker taken advantage of by management.
If it's signing in and actually doing overrides, up by me, nope. It wouldn't fly. Do I or others sometimes help get customers over to SCO or redirect lines and help keep lines down and assist them in checkout normally, yes. It is a team attitude, it is not taking away work, it is helping get customers out of the store faster when you suddenly have your FE slammed from only 1 or 2 lines in use, to having a full backlog halfway down the aisles even with all lanes going and all satellite help called and up front. You do the best for the customer by helping them out.
-- Edited by UC151 on Friday 21st of September 2018 11:24:54 PM
Maybe the courtesy clerk is sick of having checkers tell them what to do. Me, being a coutesy clerk is sick of it. Doing all these tasks and getting paid crap. Maybe he wants MORE pay. But i suggest he speaks to union if management doesnt want to pay him checker wages.
