Have Baggers who don't know how to bag? Or they don't know how to do "Go Backs"?
Do you have stockers who don't know how to scan out damaged goods or repair products to be returned to the shelf? Do they put cans without labels or UPC codes in the damaged cart thinking that the receiver can "divine" what it is and scan it out?
Do you have management who doesn't know how to use a RF Scan Gun? Do they know how to do an accident report? or do a workmans comp request? Do they know how to get what you need from the computer system?
Do you have idiots who take things back to the damaged items shelf or cart when they should be taken back to the shelf or back to their proper location?
Do you have front end supervisors who don't train their baggers and cashiers that frozen food, meat and seafood and refrigerated items must be returned promptly so that they can be sold to someone else? Does hundreds and thousands of dollars worth of food get thrown away each week because this doesn't happen?
All the above happens every day at my store... and it costs the company big bucks every day and every week. Poor training is rampant at Kroger...or at least at my store it is. There are far too many people working at Kroger who do not not what, or how, their job is to be performed.
My next post will about Supervision...Stay tuned. .
Have Baggers who don't know how to bag? - I don't understand why it's so difficult but yeah we do.
Or they don't know how to do "Go Backs"? - again I don't know why it's so hard, but yes.
Do you have stockers who don't know how to scan out damaged goods or repair products to be returned to the shelf? - Yep
Do they put cans without labels or UPC codes in the damaged cart thinking that the receiver can "divine" what it is and scan it out? - Not so much, but it has happened before.
Do you have management who doesn't know how to use a RF Scan Gun? - surprisingly no
Do they know how to do an accident report? - Again surprisingly they know how
or do a workmans comp request? - I don't think they do as it is rare.
Do they know how to get what you need from the computer system? - Rarely. Usually I have to do it, but I have to get them to log into because I don't have access to the things they don't know how to do.
Do you have idiots who take things back to the damaged items shelf or cart when they should be taken back to the shelf or back to their proper location? - Yep
Do you have front end supervisors who don't train their baggers and cashiers that frozen food, meat and seafood and refrigerated items must be returned promptly so that they can be sold to someone else? Does hundreds and thousands of dollars worth of food get thrown away each week because this doesn't happen? Nope, Most of our Supervisors are actually competent at my store.
All the above happens every day at my store... and it costs the company big bucks every day and every week. Poor training is rampant at Kroger...or at least at my store it is. There are far too many people working at Kroger who do not not what, or how, their job is to be performed.
I've seen this poor training in many many stores, so no you're not alone.
Alot of times its more of a Store to Store basis. Not all Krogers are $hit. Just some of the ones where the managers want more bonus's and Zone Managers want more kudos for their district from above. I've been at several Kroger zones and it night and day from Delta to Zone 1. Delta Division being much more efficient and smoothly run. I can't speak for other than Zone 1 and Delta but Zone 1 is awfully wasteful, love to do things the hard way and has alot of lumps drawing down store budgets keeping the real workers out. Seems the further you get from the main office the more stores you'll find thats better, the closer to the mainoffice the worse they get.
They need more inspections without calling ahead so they can see how these stores are truly being run.
Same at my store. when I was trained on the register i had two days with a trainer before i was put on my own. Now they give them a few hours then let them go. Our store wants to hire a ton of people and put them in departments then only use them up front when it gets busy which is all the time now that the holidays approach.
Damn, at least your store wants to hire. We do 3-4 million a month without gas pumps and can't get the cheap bastard store manager to give us any help on the stock crew or cut back the trucks to what other krogers in comparison does.
They need to skin those bonus's back some and I bet they'd give a crap about what the store looks like.
I am a new bagger at my store...they put us,as in myself and the others from my orientation on the floor right the same day and next...had someone help us for about an hour if that,then put us on our own!Next,they say to not put certain things with other things in bags,yet someone else will say it does not matter,SO WHICH IS IT?!put them properly together and neat,or load them up stuffed with whatever?It does seem faster when you fill the bags,so you can get the order out ontime,yet...some customers do not like their items overloaded.So it is somewhat a no win situation I suppose.I am there on time,and do everything asked of me!!I am also one of the nicest people ik,so no lack in those!I move as fast as possible,however for those reasons of how to properly bag,it is a bit complex.So,yeah,the training and teaching,as well as correct info seem to lack seriously!!
Never put fresh vegetables in with meats. Meats and veggies should be bagged by themselves.
Greeting cards should be bagged alone and given to the customer so they don't get messed up.
Bread should be bagged so as not to get it smashed. Always put bread ( and bread type items) and eggs in the top section of the bascart whenever possible. If not set them aside and put on top of everything else. Also soft fruit and veggies like bananas, plums, tomatoes, etc should be put on top of other items.
Try to put cold things with cold things and frozen with frozen. Hot prepared foods should be bagged by themselves and put on top of the rest of the groceries or handed to the customer to deal with.
Bottles of wine should be put in wine bags as should sparkling ciders and apple juices.
Never mix any cleaning products, lighter fluids, with any edible groceries. Tighten lids on all detergents and bleaches and other cleaning products before you bag them. Always make sure they are sitting upright in the bascart and the customer's vehicle in case they do leak. The same goes for juices and milk.
Cosmetics, drugs and personal hygene items should be bagged seperatly from food also.
Large heavy items should not be bagged. Items like bottled beer or sodas, if bagged, should always get double bagged because the sharp corners will tear through just the one bag. I always double bagged gallons of milk and large bottles of soft drinks.
Well this is as good a training as you are going to get for bagging. Go-backs and damaged goods would take another chapter. Good Luck.
The only problem there is that if a big wig comes in unannounced and leaves, the store they leave will call all the other nearby ones and let then know that someone is in the area!
Welcome to the club, they are generally not willing to give the training hours needed. They don't realize if they trained the workers properly they could actually do something about poor performance.
