what is "ring tender" and "percent effective"? are they the same thing and what does it count for? i dont understand and i am scared to ask. what is a good score? how does it keep track? can you please help?
Your percent effective is how quickly you ring up customers. It starts from the first item scanned until you close your register. The goal I believe company wide is 95%. But you shouldn't be scared to ask. If you never ask your never going to know.
If your front end manager doesn't seem like the type that would be helpful to you, seek out your union rep, and see if he/she can help you learn more about your job.
Your percent effective is how quickly you ring up customers. It starts from the first item scanned until you close your register. The goal I believe company wide is 95%. But you shouldn't be scared to ask. If you never ask your never going to know.
If your front end manager doesn't seem like the type that would be helpful to you, seek out your union rep, and see if he/she can help you learn more about your job.
Have worked a few weeks where our meat department % effective was well over 100% . That is just as bad because it shows you did not have enough hours to properly take care of the market.
Your percent effective is how quickly you ring up customers. It starts from the first item scanned until you close your register. The goal I believe company wide is 95%. But you shouldn't be scared to ask. If you never ask your never going to know.
If your front end manager doesn't seem like the type that would be helpful to you, seek out your union rep, and see if he/she can help you learn more about your job.
Actually, the previous post is describing your "ring tender percent", this is what is posted every Tuesday on the front end's Customer First Board. The goal is 95% to give you time to handle delicate/crushable items and not sling the customers groceries. The "percent effective" is the amount of hours used per department vs. the amount of hours you are budgeted for that department from sales in like weeks based on ELMS guidlines. This is for the majority based on 100% effectivness in most departments.
Your percent effective is how quickly you ring up customers. It starts from the first item scanned until you close your register. The goal I believe company wide is 95%. But you shouldn't be scared to ask. If you never ask your never going to know.
If your front end manager doesn't seem like the type that would be helpful to you, seek out your union rep, and see if he/she can help you learn more about your job.
Have worked a few weeks where our meat department % effective was well over 100% . That is just as bad because it shows you did not have enough hours to properly take care of the market.
I fully agree, I had to do two posts to make it sound right. If you are running over 100% in a dept. on percent effective that means you are not giving the customer service that is "guidlined" for the dept. to give. People need to be hired, OT needs to be allowed, or the person missing the budget needs to be talked to. You do not want to run higher then 100% because then our competition is giveing "service" and we are just bieng "overly efficient".
You do not want to run higher then 100% because then our competition is giveing "service" and we are just bieng "overly efficient".
I don't bag often but maybe once every 2-3 months and when I do the checkers who zip the items across the scanner and sling them down to me really piss me off. I'm thinking 'look here buddy, you are just being ridiculous' sure you got them all scanned quickly, but now I'm behind on the bagging (i'm not normally a bagger) and the customer is going to feel like he has to wait on me whereas if the checker had taken his time i'd be done bagging as he they were giving change and finishing the transaction. Does that make sense? is this checker is trying to be overly efficient?
You do not want to run higher then 100% because then our competition is giveing "service" and we are just bieng "overly efficient".
I don't bag often but maybe once every 2-3 months and when I do the checkers who zip the items across the scanner and sling them down to me really piss me off. I'm thinking 'look here buddy, you are just being ridiculous' sure you got them all scanned quickly, but now I'm behind on the bagging (i'm not normally a bagger) and the customer is going to feel like he has to wait on me whereas if the checker had taken his time i'd be done bagging as he they were giving change and finishing the transaction. Does that make sense? is this checker is trying to be overly efficient?
in other words, on a team you're only as fast as your slowest player, well in any case above, the customer would be in line for say 3 minutes. Would it look better if the checker and bagger finished at the same time OR if the checker was quick but at the same time the customer had to wait on the bagger to finish up? to me the first option looks better in the customers eyes
As I have always been told, that when you are well over the 100% then it means that you are under staffed and loosing a lot of potential sales. Customer service also suffers greatly from being well over the 100% effectiveness.
I realize that ring tender and % effective are two different things. I just assumed that since the original poster said ring tender.. he/she prolly worked up front
