At my store the managment are bitching constantly about the cashiers scan rates, and how we need to get them up so there will be more hours for the front end, and how we need to get them up before that que vision stuff begins.
While I don't work on the register that often, I have a few friends that do. And now it appears that scores are being lowered because the cashiers aren't ringing up enough organic produce. Anyone else going through something like this?
this happens everywhere and quevision just makes it worse as they expect the clerks to scan things just as fast as a cashier would and it simply just doesn't happen.
just remember they can not write you up over your elms. if they do grievance the **** out of them.
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Would you like fries with th... I mean, your milk in a bag?
im a grocery clerk and i guarentee you i can outscan any person on the front end. The key to sucess is dont worry about smashing things. Smash the bread, smash the eggs, i work in grocery i dont give a ****.
yea.. just remember that the main reason we have Co Managers is for them to come out of the office after a little 'hibernation time' in there and bit%ch about something that will stir up the pot. they love to go in there and shoot the crap with one another for -- ooohhh -- 30 minutes then when one of them gets paged to help a customer with something so the other one has no one to talk to any more, he will open up his e-mail and read something URGENT and will go out to the floor and freak to whoever about how this is like the ultimate thing going one right now and we have to work harder to get this taken care of "right away".
just when they approach you over crap like this, roll your eyes back into your head a little and nod like a bobble head a bit and say "ok gotcha bro" a few time and act like you're really concerned about the spew coming out their mouth but not too much then soon they will leave you alone and you can go back to doing that texting to your girlfriend about how cool it was last night playing your aternate reality games....
-- Edited by thedude on Monday 6th of June 2011 07:31:12 PM
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
Also, make sure the customer has their crap together before scanning the order. I don't know how many times I broke my neck to get that score up, just to have somebody say toward the end of the order "I don't have my plus card with me... How do you punch it in?"
Seem to me that managment isn't considering that customers might not buy organics because of the extra expence. So to take off for not ringing up enough organics is b.s.
We got our scores up, the main thing is getting the register closed as fast as you can after you get the tender.
actually it's "scan the plus card first, wait for items to be placed on the belt, ask for coupons before the order, use both hands when scanning items, have a bagger, hope that they didn't 'forgot one thing', ask about smokes before the order, then tender quickly" as you can see tendering is the least of your worries. it's still important don't get me wrong but there are so many other things that can screw your score much more than their prefered payment option.
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Would you like fries with th... I mean, your milk in a bag?
When I was a checker we were taught to scan with both hands. Grab one item with one hand. As you start to slide it across the scanner, grab the next item with your other hand and keep alternating back and forth like a swimming motion. Now, all I see is checkers scanning with their right hand, passing it to their left hand, and then putting the item on the conveyor belt that leads to the bagging area.
Good you probably sucked anyway although grocery does have it's moments it's about customer service would you want someone like you to be on that when you go shopping smh
