While at work today in the deli, our CSR called for all departments to help up front. she called three times right in a row and I was trying to make the sandwiches and hotdogs they want us to have out at four. So I couldn't go the second they hollered. Finally the dept. back-up tells me to go up front or they won't shut up.
Well when I get up there only myself and four others showed up. I was trying to put food out on time, one girl ws just getting back inside the building after lunch break, another guy was talking to our union rep. just before he left, and the other two were assisting othe customers at the time. Since the bitch of a CSR had to call three times, so close together you couldn't get up there soon enought if there was noone there, she called for the store manager to call for us. So he comes out and bitches us out because we weren't fast enough and told us we have to stay up front untill he tells us to leave.
We got stuck up front for over 45 minutes, while the CSR and office person were having a cow because they were in the red on Que vision. During this 45 minutes there were very few customers, since it was getting to be evening time, and on Tuesday most of our busiiness is the seniors who get the senior discount. And they tend to shop earlier in the day.
Pardon the long winded rant but I was wondering what you think about this?
yup! thats que-vision for yea! let your csr's know that just because it shows red on the dashboard report does not mean that they fell below the line! they will understand all that lingo, that is if they have half a brain! i am a csm for smiths and i have analysed the heck out of the dashboard report compared to the final que-vision report that they put out in the morning! there are times when i have gone red on dashboard report but still got a 80% for that half hour. then there have been times no reds and i have gotten a 70% for that half hour.
after 10pm we only have sco open. I will open a register for special orders, u know, wic! well i will run them through! on the report the next morning even though it was one person one order the score will show 50% for that half hour?????????????!!!!!!!!!!!!!!!!!
So tell them all to flippen chill out cuz I feel soon enough they are goin to find that its all bs!
one more thing on monday afternoon im there the monitors are saying i need 3 registers in 15mins and 2 in 30 mins. I had the 3 already there and open, I ended up with 7 registers open it got that busy! so u see, they will see in time that its not working properly! they just have to be told of all these incidents and problems everytime. I write them done on a report at the end of every shift leave on for the sd and fax the other to district office!
You work in the deli and actually have to respond to Que-calls?! Wow!! Wish our deli did! At our store only the produce, dairy & grocery depts. have to respond. Deli, meat & pharmacy are exempt. There have been times when only one person was on duty in produce (no one on duty in either grocery or dairy), and that poor guy spent 2 hours of his sift bagging groceries because the front end supervisor can't make out a schedule for her dept. Either that, or she doesn't really worry about it since she just calls other employees out of their depts. to do her dept's work. Kroger will never admit that Que doesn't work, nor will they ever abandon it....they've spent too much money on it and, most importantly, the big wigs would lose face!
while que vision is annoying in that aspect, it really does work. i've gone to other grocery stores and wait for over 10 minutes in line to checkout. At least at kroger people dont *normally* wait nearly that long! Even if we are 1 short what it tells us, people get out of there quicker than meijer or walmart. i do not think they should call up other departments if they are busy. they have lots to do themselves and its not fair having a drug gm clerk bagging for an hour instead of filling shelves
its good for the customers but its hell on employees trying to get other stuff done. they spend their time at the registers and then get asked why they didn't get their other stuff done. Kroger higher ups are ass backwards
Que-Vision is useless. I mean you go to a store and buy what you need. Waiting in line is a way of life. Kroger is spoiling there customers. We have people with 2 items waiting in a long line. We try and get them to self checkout. They do not want to use self checkout. Why? Who knows? Then they complain they had to wait. If the ones with 2 items or not many items want to wait we gave them an option let them wait. If they complain just send them to the Deli and tell the Deli to give them a free cookie. The worst waiting at my store is the fuel center. Man sometimes it's awfully busy. I used to get fustrated but I have taught myself to just sit in the car and wait. We have people that back into the lanes at the pumps. That is so dumb to back in. One day a man backed in so fast someone that was already waiting over 5 minutes got hit. It is a hazard to back in. I have taking this off topic but am trying to make a point waiting in line at a store is just what you have to accept. Why spend money on all this usless technology? I love computers but sometimes we think they should run our lives. We have gone overboard with technology.
Que-Vision in our store is turning into a nightmare for the floral department, wine and produce. We are seemingly the only ones to be called to the front. Ours is a high volume store, and floral does it's share of the business. I was on vacation last week (which I protested as a bad week to go) and my part-time people were hounded mercilessly. I scanned out 5 big buggies full of bad product this morning, mostly due to them not having proper time to react to stuff going out of date, by doing arrangements and TIMELY markdowns. It's hard to maintain a department when you are called up every half hour or so. There are only a handfull of associates who are called, and the excuse is that there aren't enough people trained. WTF! Train them. Some associates are known to already know how to operate a register, and they simply don't call them. I have never seen my department in worse shape than today. Sales were over $7,000 last week in floral, and my help was run ragged. One girl only makes minimum wage, and I seriously think she will leave floral after this. This program has created more chaos and discontent than anything I have seen, except for key retailing, of course. And the sorry thing is that our store doesn't even follow the program. They just do as they please. What are other floral department encountering?
