We got a C

Date: Feb 20, 2012

We got a C

BagBoy · Guru

yep.

nicobug2 · Veteran Member

i second that yep

thedude · Guru

I third the yep so YEP YEP YEP....

Hours been drastically cut in the deli at our store. Just yesterday I was working and thinking what a dump the place has turned into. Strictly b/c of lack of staff....

8hourfreezefest · Senior Member

They have us 3rd shift part timers working 4 hours a night and then bitch when the truck doesn't get done. The way management sees things is completely warped and unreasonable

grumpy1 · Guru

one problem is this. yes you are short the hours but cleaning should not have to suffer. management can send extra help back to the deli , bakery and other departments to help with some cleaning. Where I am, in the market, they can not do that without violating the contract. Now kroger and your department should not and should never have to settle for a health department grade of a C. what you need to do is just cover your ass , when a department is short handed, so that they can not come back to write you or others up for the poor grade.

Problem is that kroger does have a problem hiring in people. here is one problem I have noticed with my department short handed. I have had two new people hired in the past few months. It has taken almost 3 weeks from a point of them being interviewed until they get to start in the store. They can go down the street to safeway or walmart and be working in a week. But once hired in and starting, there is no training hours or program for them. Most of the time it is show them how to do something once or twice and then turn them loose. Many times there is so many cleaning and customer service scenarios and issues that comes up that poor scores on cleanliness and service will suffer.

Have seen this to many times in my career with kroger. A department is 40 hours short and they want no over time spent. The department suffers but management will take some heat for it and give you a little leeway over it. The next week you may have a new person hired in and given 40 hours. They now want them trained in one day and left on their own to close and have things done. They do not want any overtime and now expect everything to be done , as if you had a full experienced crew. If not then the heat starts to fall on the department and the manager for not having the person trained and following company policies and standards that even old timers have problems understanding.

Now you come to a piont of realizing the newbie is not worth having around and you need to cut them loose before their probation period is up. Management realizes this but does not want to do this because it will cause over time or substandard issues in the department. By the time they can get another person hired and in, the probation period is over and the nightmare begins of trying to get rid of a person and finding hours to train their replacement at the same time.

Now to solve this problem would be a challenge. one needs to first find a way to speed up the hiring process and then the proper training program, regardless of hours or over time hours to get them trained right. solve it and Kroger and your department thrives. Leave it as it is, and malcontent continues and everyone suffers.

nocturnia · Guru

Always, excellent points, Grumpy1.........

At last night's 5'o'clock meeting I was reduced to asking for volunteers to take on four extra hours/week.....to cover for maintenance. Our version of janitors. That's how low on budgeted hours we are. No body raised a hand.

I know what will happen next week: I'll be forced to assign front or back end staff to cover this. These are people whom are already spread thinner than Pakistani cheese cloth over news paper print~~~

Date: Feb 27, 2012

We had our inspection this week and some employee took a megadump in the urinal (employee restroom)

grumpy1 · Guru

Now the store I am at has gone thru a lot of changes in the year i was there. They never seemed to worry about the health department as much as the P@G inspections.We has two serious problems in the market.

One was the hand sink that was broken thru 4 straight P@G audits. The other was busted water pans to the market cutting room refrigeration units. Every time they went in defrost the water would come out the unit and over the wrapping area and the one cutting saw area. It took almost 5 months to get them fixed and several critical violations on the store audits.

Now in defense of the management , it was placed on veri net every week and also called in many times. problem was it was during the hottest year on record for the Texas area and maintenance was flooded with refrigeration problems to deal with first. What it took was for the entire Dallas area of the KMA to hire more maintenance staff and plumbers . They only had about 1 plumber for every 30 stores and one maintenance person for every 10 stores. It was changed to 1 plumber for every 10 stores and 1 maintenance person for every 3 stores. Still seem to have a problem with getting things done even when management places the problems on the NET and calls them in. Most of the time it takes action from the district manager to get things done.

sid72 · Member

i agree they did that at my store They want us to work back stock everynight also and count everything !