ELMS! Hear of that? Most older workers, cashiers, office personel chat with the older customers to make them feel welcome. They actually come in to chat. Some have no one else that will talk with them and they can tell you a story, an event that changed their lives, and you have an ear for it, which makes great customer satisfaction, BUT!, management wants the customers in to spend money, get their groceries, hurry them out the door as quick as possible and jump down cashiers throats for greeting them for over 14 seconds. Hurry in, get out is our way of getting you thru and not having to stand in line. Now, the younger cashiers have no regard or no intention of asking how you are, looking good today, or even asking for you card before they start slamming your items down the belt. No chat, quicker performance. Which gives them better ELM scores, which leads management to look at the older veterans and think, do we really need those slower employees? Get em in, get em the hell out.
All they want to do is bitch about their bunions, or bladder incontinence, or bowel movements or rhumatoid arthritis or all the above. And they're real quick to tell you "I'M OLD AND I'VE EARNED THE RIGHT TO BITCH." The old men will trudge around the store with two items in their shopping carts and, if you let them, will stop you and talk your ear off about...NOTHING AT ALL. The grotesque old horny bastards will corner a cute young cashier chick and in ways they think is still 'charming', come on to her, never seeming to notice that she's on the verge of a good vomit onto their thirty year old bargain-buy tennis shoes. They get fixated on that one brand of cat food that never comes in enough bulk for them, and they drive ****ty old cars that smell like their cancerous old lungs.
The worst product of modern medicine is that people now live WAAAAY far and beyond anything resembling use, productivity or even general societal interest. If I'm on duty in an E.R. and I've got a six year old on one table and a seventy nine year old on another, guess which one I'm going through heroic measures for?
We have an 80 year old man at the store that can work circles around some of the younger guys.
The oldest person we had was in his 90's. Bringing in carts got too be too much. And way too hot in the summer. It's too hot for me and I am not even 40.
-- Edited by Win7Tech on Wednesday 27th of June 2012 07:43:35 PM
Well, I wasn't referring to older employees; I too have seen some pretty miraculous feats on these people's part. I got off on a rant about bitchy old customers I have to deal with before I hooked into the nature of this thread....and yes, if I get to be that way when/if I hit that age, I won't blame anybody for being as aggravated with ME.
You're obviously just a waste of valuable oxygen & ground space. I bet your momma is SO proud .... NOT. Sadly, you are the epitomy of the mindset in general this country has taken on. In other words, it's all about me, me, me. Are you sure you're not a politician instead of a gurney jockey in that unfortunate ER?
F**k you, "Nocturnia" .... Just who in the f**k do you think you are? I say a little punk **s b***h that needs to grow the f**k up...
You're obviously just a waste of valuable oxygen & ground space. I bet your momma is SO proud .... NOT. Sadly, you are the epitomy of the mindset in general this country has taken on. In other words, it's all about me, me, me. Are you sure you're not a politician instead of a gurney jockey in that unfortunate ER?
F**k you, "Nocturnia" .... Just who in the f**k do you think you are? I say a little punk **s b***h that needs to grow the f**k up...
If you're over 70 years old, you probably shouldn't be doing anything except cashier. Any retail, grocery, or labor job wants the youth because of their energy and strength. Older people cannot do nearly as much as a 20-year old.
key retailing is designed to make some self praised "Outstanding Employees" feel better with themselves...! Key Ret... hold FAT CHECK people stay in the company.... Those Who "Know it ALL" and every now and then, (More NOW than THEN) come into the stores, and look AWFULLY DOWN the store WORKING employees, No realizing that are THOSE EMPLOYEES who Actually work their asses so that the IDIOT USELESS, "KNOW IT ALL" Corporate People can callect Biiiiiiggg FAT checks......!
damn right it is. We all know what needs to be done within our dept and it doesn't take some white collar POS in an office to tell me how to do my job when he's never even set foot in a store.
"team stocking guide says this truck should take 10 hours to run"
well that doesn't account for:
1. customers
2. fatigue
3. accidents such as spills
4. constant "customer first" from a front end that's too stupid to call their own baggers before bothering us to come bag!
5. misspicks. If every truck had 5-10 misspicks, that's 5-10 cases that we have to sort, run, count, scan, etc. The time misspicks cost us can add up quickly!
6. heaven forbid I have to take a ****
I used to count every case I ran.
(aisle 1, 90 cases, start time 5:30, end time 7:30, then I'd put little notes about interruptions that occurred during that period. When you factor in scanning bs, walking to the dock to empty cardboard and get a new cart to run, setting backstock on it's cart, dealing with customers, 2 hours is pretty damn good for 90 cases. Stupid TSG thinks I'm a robot and I don't have any distractions.
damn right it is. We all know what needs to be done within our dept and it doesn't take some white collar POS in an office to tell me how to do my job when he's never even set foot in a store.
"team stocking guide says this truck should take 10 hours to run"
well that doesn't account for:
1. customers
2. fatigue
3. accidents such as spills
4. constant "customer first" from a front end that's too stupid to call their own baggers before bothering us to come bag!
5. misspicks. If every truck had 5-10 misspicks, that's 5-10 cases that we have to sort, run, count, scan, etc. The time misspicks cost us can add up quickly!
6. heaven forbid I have to take a ****
I used to count every case I ran.
(aisle 1, 90 cases, start time 5:30, end time 7:30, then I'd put little notes about interruptions that occurred during that period. When you factor in scanning bs, walking to the dock to empty cardboard and get a new cart to run, setting backstock on it's cart, dealing with customers, 2 hours is pretty damn good for 90 cases. Stupid TSG thinks I'm a robot and I don't have any distractions.
I agree with everything you said.
Are you using TSG still or do you use DDP now? I thought TSG got phased out 2 years ago.
Are you using TSG still or do you use DDP now? I thought TSG got phased out 2 years ago.
thank you. You're right, I meant DDP. In my opinion, it's the same damn worthless thing just with a different degree of OCD: Remember when you used to have to assign aisles to stockboys? That damn thing would take an hour to do sometimes. Yeah, that's a good way to save time! At least now it only takes 5 minutes. Still completely pointless.
