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Post Info TOPIC: What is an ACSM?
Anonymous

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What is an ACSM?
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Hi I am in California and our KMA is usually the last to get the wonderful Kroger programs that are devised in some underground lab back east.

 

It is interesting to read this forum and see how bad it really is going to get out here if Kroger gets their way in all different aspects of our business.

 

Anyway what is an ACSM?  I guess it may be Assistant Center Store Merchandiser?

 

What is this acronym and what are the duties?

 

Please and Thank you.



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Amos

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Assistant Customer Service Manager.

You may have another name for it there, but that's what it has been called here for as long as I've worked at the company. In some places it might be called Assistant Head (or Lead) Cashier.

 

Duties include babysitting, amateur psychology, micromanaging people, getting bitched at, and acting as personal secretary to the store management/doing anything they find unpleasant. You also get to be the one to write statements on the unproductive, obnoxious, damaging, insolent bull**** your cashiers, baggers, and assorted other nincompoops do, so that management can say "they'll take care of it" and never breathe a word of it again.

Also helping the CSM run the front end and doing till audits/accounting.



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Guru

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Posts: 1291
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ahhhh a red vest!!!  ok now that makes sence. u shoulda said so in the 1st place



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I am no longer part of the oppressed, evil workforce of Kroger!  Can you say "Hallelujah"  

Anonymous

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Hm. In my KMA you only have to wear the vest if you're FESing (Front End Supervisor - watching the queuing). But yeah. That red vest is the bane of my existence. We wear blue shirts and it clashes with everything. I'm sure there's already a thread bitching about that, though.

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Anonymous

Date:
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Thanks

 

Here in California we have a Sales Manager, Grocery Manager, and Front end Manager.

 

Basically the Sales Manager is the colsing key,  FEM is the one that wears the vest (black here) and basically runs the front end during the day.

 

And Grocery Manager, that runs night crew midnight to eight thirty.

 

No ACSM here.



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