lol dumb ass 72 year old wellfare bitches

Ugh I get those customers all the time in the deli too! I have a woman who asks for "deli turkey". When I ask her if she wants private selection, heritage farm or boars head she replies back "deli turkey". Really? Then I ask how she wants it cut she says deli turkey. Drives me batty

I had a customer one time ask for the Nolan Ryan Ground Turkey and The Nolan Ryan Tbones on sale. I told him those were toppers and showed him it extended all over the counter. He said that's false advertising.

crystal wrote:

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I know what you mean. -_- I was working U-SCAN tonight after closing customer service, and to make a long story short, a lady's deli platter was ringing up twice as much for some reason. I tried to help her but she went over to another register. The girl at the register was new so I went over to just tell her to key in the price of the platter and not scan it. The customer got pissed and told me to let the cashier do it on her own. I tried to explain the barcode wasn't working and the cashier was new. The lady said, "leave me alone or I want to talk to a manager...better yet go to another store all together". So she went to a different register and checked out there. She effectively paid twice as much for her food because she didn't let me help her. Ugh.

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 Well it serves her right. You did your best to help her, she sounds like she was being difficult for no reason. 

 

Riley25 wrote:

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Ugh I get those customers all the time in the deli too! I have a woman who asks for "deli turkey". When I ask her if she wants private selection, heritage farm or boars head she replies back "deli turkey". Really? Then I ask how she wants it cut she says deli turkey. Drives me batty

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 Argh, yes. Or the ones who say "cut it like meat." ... Okay, I'll be sure to do that.  I also have customers sometimes who will come in and say "uhh I don't know, I don't remember what I get...I'll have what I usually have." If you can't even remember what you normally get, why do you expect me to?! It happens more often than you would think.  Like I have nothing better to remember than what you got three weeks ago in the deli. Sometimes if the customer is a regular and I know them and they order the same exact thing every week, I'll remember what they usually have...but even that isn't guarenteed and most of the time it happens with people who I don't even remember.

Welcome to the Kroger Comedy Club, where it's ALL JOKES, ALL THE TIME!!! And guess who the joke's on? I'm surprised someone doesn't turn their Kroger experiences into a stand-up act, because this would be perfect fodder for one!!! And I think you have to have worked in retail at one time or another to see the humor in this...It seems like these stories are universal everywhere, too...

Working in retail tells you all you'll ever need to know about human behavior. Sheeit.....You can save yourself 100 K and six years of your life for a ph.d in Psychology, just spending a few seasons in a store.

Oh also, I just remembered...one time we got a call to the deli asking if we fixed Christmas ornaments. WTF? In fact, we get a lot of calls meant for customer service, which is confusing. We're not even the first option on the phone menu, the bakery comes before us. I guess the customers wait to hear two options and then get impatient.

I also had a woman come to the deli and asked where a product was that she saw in the ad. I believe it was pork chops, I walked her over to the meat counter and showed her and he got pissed off at me because they were not cooked like it showed in the ad. She told me that I had to cook them for her because that is what the picture showed.

Had a friend in the Bakery at my store tell about a lady who came to the counter while she was in the freezer getting something.  When she got to the customer, she asked,  "Is this where I get the turkey sliced?  I want a pound shaved!"

 

The customer got mad when she was told she would have to go to the deli for that, which was just aross from the Bakery.

It's not really a big deal, but it just bothers me when people will ask where something is when all of the aisles are labeled above. It's just silly when you have to look at the signs for them and then tell them what aisle. If you are stocking cough syrup they don't ask questions about medicine, it's something totally irellevant. ("Where is canned fruit?") I''ll memorize the major aisles, but it's not like every employee knows what's on all 40+ aisles we have (they are numbered by the half aisle) when we don't even work in grocery. 

Nothing against foreigners and old people, but they are always the worst. People that get mad at things you have no control over whatsoever. "You're supposed to have this limited edition flavor of ice cream, but you still have this old one". I'll say "Sorry, our distibution center sends us whatever flavor they have until they run out, and then will ship us the next flavor they have". Then get some totally ridiculous response like "You're selling old ice cream?! call the ice cream plant and tell them to send the new flavor". Ok, I just told you we can't and this ice cream has over a year till experation, but whatever. Same lady would come in and always nitpick about something miniscule that we had no control over. I could tell she genuinly enjoyed finding things to complain about. 

Then the weird lady that yells at me from across the store she needs help so I head her way and respond with "What can I help you with?". Once I get to her she rants about it's not polite to yell from across the store. Yeah, that's why I walked all the way down here, see? My manager said she did the exact same thing to him. She also tried to return a cart load of expired groceries of products that weren't in our system and where hand priced like they were from some mom and pop store. Of course she gets mad when we don't give her money for the items. 

Finally, people that don't understand the concept of the cheese being priced from above. It hangs from a peg and on that peg is a price and description of that item. If the tag says in giant letters "Kroger value", it's probably not for that Kraft chesse.

Had some older lady come in looking for a product in the OTC pharmacy section. It was some sort of allergy pills. Great Value brand. I told her we don't carry that. She wanted me to come check for her. I said Ma'am we do no t carry that product. She kept insisting she got it here and wanted me to help her find it. I said no, she didn't find it here. She gets mad and asks how I could possibly know what she did or did not get here. I grabbed the box from her hand, flipped it over, and read the "manufactured and distributed by the wal-mart corp" line. She turned around and walked out.

Someone came up to the desk one night after RX was closed.
"Is the pharmacy closed?"
I looked over and saw the cages shut and the lights out
"Yes, it closes at 6 on sundays."
"Well, I need a prescription filled."
Had a look on her face like that settled the deal and she was getting it filled
"Well the pharmacy is closed. It opens tomorrow morning at 8."
"Well, I need my prescription filled now."
Still has a look like that settled things, but her face also sort of says "duh"
"And they will... Tomorrow morning at 8"
"I need that medicine now! Why won't YOU come fill it for me!"
"Ma'am, once that department closes for the night, it's closed. They've closed for the night, so... they're closed."
Now I'm the one with the "duh" look on my face
"Whatever! I want you to call a manager up here since you're refusing to do this for me. I'll have them do it."
I don't move toward the phone
"They won't do it because they can't either."
"Why not?"
"...The pharmacy is closed..."
"So?"
"...It's closed. Locked. Shut."
"So?"
At this point, I, all the baggers, all the cashiers, and the people in line behind her are all looking at her like "Uh, lady, it's closed. CLOSED. C. L. O. S. E. D." But instead of saying that, I pull the old standby and blame it on the gov.
"Ma'am, once the pharmacist closes that department, it's a violation of about a dozen local, state and federal laws to enter the pharmacy."
She just storms off toward the door, looking around, presumably hoping to see a manager to bitch at about how lazy I was and how she was "lied to" but not realizing we were all laughing at her stupidity.

Yeah, I remember working in dairy one day and this guy pulls out this leaky milk and yells at me from 40 feet away that this milk is leaking as he holds it over the floor like he is helplessly strapped to it. I had to yell at him to put it back so someone wouldn't slip and fall. 

 

A guy calling for some kind of icecream so I go out and look for it, come back and I ask him what brand it is. He looks at it and says "uh, it says Meiiiiiiijer??". (Another store in the area)

 

People that claim we moved everything around when it's been in the same place for the 5+ years I've worked there.

Customers that get mad when "you" don't carry an obscure product and then try to tell you how great that product is.

People that get mad when all you have is the larger container that's on sale for cheaper than the smaller container of the same thing.

techelite wrote:

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 She kept insisting she got it here and wanted me to help her find it. I said no, she didn't find it here.

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 Ah the "I just bought it here the other day!" crowd. We always get a ton of those at the deli. People insisting that they dropped in "just last week" and bought a brand or type of meat we've never carried, and get mad when you tell them "well it couldn't have been from this Kroger."

The most extreme case of this was when we got some old guy with mental issues who called us to scream about a Thanksgiving dinner that he didn't get at our store. He wasn't on any order forms (we save them after customers get their item, in case there's an issue.) We told him "no, you did not get it at our store" over and over but he just kept getting angrier. Finally his wife got on another line in their house and said "You didn't get it from Kroger you got it from Meijer, hang up now!" It was really something else.

I hate customers that try to teach me how to bag. I feel like just leaving and making the customer bag their own if they do that. I've been a bagger for a month and a half now and I'm getting much better at it. My supervisor came up to me today and she said "do you understand the concept of hopping around?" like it was my first day. I'm not going to leave my lane which has work on it to go to another lane. That seems rude to leave the cashier before I'm even done. I switch lanes when the job's done, not in the middle of an order. That's stupid.

Anonymous wrote:

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I hate customers that try to teach me how to bag. I feel like just leaving and making the customer bag their own if they do that. I've been a bagger for a month and a half now and I'm getting much better at it. My supervisor came up to me today and she said "do you understand the concept of hopping around?" like it was my first day. I'm not going to leave my lane which has work on it to go to another lane. That seems rude to leave the cashier before I'm even done. I switch lanes when the job's done, not in the middle of an order. That's stupid.

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I absolutely hate when they do that! Not bragging, just making a point, but last year I was the #3 bagger in my district. And I'm not even a bagger. I'm a cashier. Which is sad by itself. But I've gotten so tired of having to respond to "Don't you know not to put bread on top of eggs?" with "The vast majority of customers actually DO want them bagged that way." that the next time I get talked to condescendingly about my bagging, I'm just going to turn around and walk off without a word.

When the customer complained about how I was bagging, I just left and grabbed an extra cart just so that I could get away from her. I went the long way around so that she wouldn't have another chance to see my name badge and write up a complaint. To be honest, I was a little bit rude to her when she was criticizing my bagging. I had a rough day and it was our busiest sunday in a while. I figure that some battles are worth fighting and some are not.

once had a customer ask for a raincheck on beer we were out of I said we cant do that she asked why not I said it is illegal in this state to issue rainchecks for alchohol. she immediatly got pissed and went on a rant. i told her have a nice day maybe you should write your congressman and that they probably have it at wal mart

Anonymous wrote:

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Ahhh do I have some stories to share about customers... This one here just happened yesterday, I was working a little bit of every department (typical when I get called in). Anyways I'm in the file maintence office making some tags for a display that we just set up and I get a page to call the service desk. So I call them and basically they were asking if I could mark this flour down that got patched but no markdown tags. So I grabbed my cart and went up front, I was unaware at this time that a customer brought it up. I get up there and find its a customer, and appolgize for them having to wait since it wasn't already markdowned. Well this lady holding it gets all sassy with me because the bag was still leaking from the top and she was going on this whole rant of how this is getting cheaper by the minute. I tell her I will make her a tag for it and run to the back and grab some tape and it fix it up. So I scan it to run my tag and shes asks me how much it marks down to, well the cost for the store was $1.41, and the suggested markdown was 99cents. At this point I'm thinking you already yelled at me and our customer service people I will change the the markdown to a higher price. I just tell her a $1.50, then she asks how much it is normally so I back out and scan it which brings up $1.99. So I say you will save 49cents then she goes and asks her husband is it worth it.... When it is all said and done I mark it at 1.50, tape it, and then tell my manager who thought it was funny that I went up to 1.50 on the price since of how she acted, and hey, it helps our shrink!

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 That's rich! Hey, everyone...Think about this for a second...Imagine all the rude customers who shop in your store...Now, imagine that because of their rudeness alone, they would have to pay a little more for a markdown item than what a civilized, well-behaved customer would have to pay...Imagine their shock and frustration! Poor babies!...BUT, that would be the penalty they would have to pay for their rudeness, and yes, the store WOULD make more money, and it would definitely help the shrink! I can't EVER imagine this becoming a standard policy, but it sure is an awful lot of fun to think about, don't you agree?

THIS IS JUST BRILLIANT STUFF!!! WE NEED TO HAVE A WEBSITE DEVOTED JUST TO "THE STUPID THINGS CUSTOMERS DO"...I AM LITERALLY FALLING OFF MY CHAIR WITH TEARS!!! HILARIOUS!!!