Lately one manager make me do things that aren't policy. I work service desk. I know I can no on a money transfer if I feel it's is suspicious. But what else can I say I am not going to do with out consequences. Example he made me take expire coupons because a customer complained he forgot to use them when he bought the items two days ago. And just last week an employee got fired for the same thing.
I have plenty of witnesses to prove my manager told me to take them.
If its a store coupon usually a store manage will "ok" it, but if its a manufacturer coupon they don't get to redeem points. You could report this manager to Ethnics on GreatPeople.me website anonymously.
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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.
Lately one manager make me do things that aren't policy. I work service desk. I know I can no on a money transfer if I feel it's is suspicious. But what else can I say I am not going to do with out consequences. Example he made me take expire coupons because a customer complained he forgot to use them when he bought the items two days ago. And just last week an employee got fired for the same thing. I have plenty of witnesses to prove my manager told me to take them.
I'm speaking as a retail manager. If you are being told to violate any company policy, refuse to do so and take the consequences as far up the ladder as you need to.
And as far as them telling you that you'll be covered, and not to worry about it, don't you buy that. All too convenient for management to forget all about you and leave you twisting in the wind.....We've all seen it happen.
One thing that drives me crazy is when a cashier calls my department and says "Hey I got this package of cow balls and it scans at $2.99 but the customer says it should be $2.69. Can you tell me what to do?" Damn people! Don't you guys get the autonomy to make decisions on things like this if it is under a couple bucks? Why are we holding up a customer over crap like this. Same thing holds true in the coupon example above. If a customer came to me and said that stuff - it is a lot easier to just give them the discount and move on then it is to say no. Remember - we are a multi billion dollar business and they are customers trying to eek out an existence (which will be a lot hard now with Obama running the country for our more years). Taking care of the customer is our top priority. This manager could take those coupons and throw them away and then give the customer a $5 gift card saying "Thank you for being such a loyal customer to Kroger". What difference does it make. What he/she is doing is accommodating the customer. Go call Ethics if you really feel the need to LMFAO.
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
There's no autonomy for cashiers. They are micromanaged to avoid shrink. At my store only supervisors can do customer satisfaction corrections, no matter how big or small.
We need departments to pay attention when they do markdowns because some'll use label printers that won't scan because they aren't printing right, they'll stock product that isn't entered into the system or, a favorite of mine, the'll wrap the barcodes around the edge of the plastic fruit or bakery container so it is impossible to scan or gets folded into oblivion.
On the topic of saying no to management I had a store manager call a register after being paged to give a verbal OK for vertical ID rather than appear in person to check it. What should've happened is decline of sale because the manager wasn't available to come but what's a new cashier to do with a call like that?
I don't worry too much about coupons, if the supervisor told me to take them, but anything over that, I would have the supervisor take my place at the register and do it themselves.
I absolutely hate when we let customers who are throwing hissy fits on purpose because they know they'll get their way, get exactly what they want.
I used to work for a theater. My boss had a customer complain that the soap in the bathroom splashed up on his tie and now it was all soapy. My boss actually asked him, "would you like me to go rinse it off for you?" and the guy was like, "no, but i'll take some free movie passes" and my boss just told him to leave and never come back.
listen - there will always be free loaders around in the world. but remember - they are a very VERY small percentage. I have been trained and I believe in taking care of the customer no matter what. So what if you give a pound of meat to a free loader every once and awhile. Dont let that crap bother you b/c there are bigger fish to fry. Cashiers should have the empowerment to handle up to $10 any issue that they encounter. Look at Trader Joes... Their cashiers are encouraged to give away free products to customers of their brand name stuff! It makes the cashier feel part of the team also instead of some insignificant peon needing to call management over what the damn price of an apple is. I HATE PRICE CHECK PAGES
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
