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Post Info TOPIC: New courtesy clerk, have some questions
Anonymous

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New courtesy clerk, have some questions
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So yeah, just got hired as a courtesy clerk a few days ago, so far, I really love the atmosphere, most everyone is real friendly and helpful as heck, but I have a few questions for y'all :)

1) Any tips to make cart pushing easier? I'm not particularly strong, and they assigned me to push them for a good 2-3 hours straight today, my feet hurt like HELL for a few hours afterwards, it was quite painful to walk back home. Do better shoes (once I can afford them -.-) make a significant difference? I'm tempted to start pushing only two or three at a time, but I'm guessing that'd be frowned on by da boss.

2) With bagging, I know we're supposed to separate meat/fish/non-food stuff, and that's fine when using plastic or paper, but what do we do if a customer brings in one or two giant bags? Just stick everything in and try to separate them within the bag as well as possible?

3) I get paid $7.25/hour, how much (approximately) does that wind up being after taxes?

Thanks very much in advance, and any other general advice would be much appreciated :)



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Anonymous

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Anonymous wrote:

So yeah, just got hired as a courtesy clerk a few days ago, so far, I really love the atmosphere, most everyone is real friendly and helpful as heck, but I have a few questions for y'all :)

1) Any tips to make cart pushing easier? I'm not particularly strong, and they assigned me to push them for a good 2-3 hours straight today, my feet hurt like HELL for a few hours afterwards, it was quite painful to walk back home. Do better shoes (once I can afford them -.-) make a significant difference? I'm tempted to start pushing only two or three at a time, but I'm guessing that'd be frowned on by da boss.

2) With bagging, I know we're supposed to separate meat/fish/non-food stuff, and that's fine when using plastic or paper, but what do we do if a customer brings in one or two giant bags? Just stick everything in and try to separate them within the bag as well as possible?

3) I get paid $7.25/hour, how much (approximately) does that wind up being after taxes?

Thanks very much in advance, and any other general advice would be much appreciated :)


 1) 2-3 hours straight? I'm pretty sure there's a "cart schedule" with courtesy clerks names written on it for each hour. At my Kroger, we just have the paper with random employees names on em. The courtesy clerks take turns getting carts whenever needed. I take it you were the only courtesy clerk on duty then? If not, you really should have rotated o_O

Anyhow, by kroger safety regulations, you're suppose to bring in no more than 6 carts at a time. You are also suppose to use a safety strap so the carts don't get away from you. As for suggestions, you usually get used to it after a few weeks. New shoes might help, but, it's probably more of a matter of taking time to adapt to it.

2) Ask the customer. Some customers don't care how you do it, while other ones are really fussy. If they would like things to be separated, ask if they would be all right with you using plastic and/or paper bags.

3) The exact number would depend on whether you're paying for initiation or union dues. Most likely, you'll be getting paid $5 and some odd cents per hour "(after taxes). It also depends on whatever state you're working in, so it's just a guess.

General advice:

Do what you're asked. Be sure to get a union contract from your union steward to familariaze yourself with your rights. Remember though, you won't be officially part of the union for two or three months probably (depends on your contract).



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Anonymous

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Just some general tips for you.. Get used to hopping around from lane to lane especially if there isn't enough baggers. The CSM (customer service manager...your boss) won't be very happy if there is an overflowing checkout counter and no one is bagging it. I don't know which gender you are, but some stores have a bottle room where people can return their empty cans and bottles. Whether you are a guy or a girl, bottle room maintenance is a good skill to have and can keep you away from bagging. After a month, you will probably hate bagging since there are sometimes (even often) rude customers that you'll have to deal with. Be prepared to do work for the store manager because they'll pick the person with least seniority to help him/her, especially if you work in the morning. Also get used to running out of necessities like trash bags, paper towels, and spill magic. If they run out, look on the store shelves and if they aren't there, you're out of luck if you are doing the trash.



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As always, some answers and numbers will change depending on your locality.  Also, that sheet to track bagger times doing tasks is not a manditory form, at least not here.  I have seen it, but nobody has ever filled one out.

 

A1.  They are supposed to swap cart pushers out for that very reason, however it will not always be carried out.  Personally, if I get too tired I just come in, let them know, and ask if they want me to send out the next person.  If it is extremely hot or cold, there is about a 15-30 minute window they are supposed to have someone out before swapping cart pushers. Assuming all carts are out in the lot (happens far too often) and we are not busy, I can clear the lot in 45 minutes.  If you are super busy, you need someone pulling carts at all times just so you do not run out, and may need two people to actually clear the lot.  Buy a cheap watch, time yourself.  You cannot rely on others to keep track.  My supervisior usually doesn't even know who she just sent out to do carts five minutes after she told them.

That said, I have cart pushed for eight hours solid at one point, stopping only for breaks and lunch.  That will indeed murder your feet.  Better shoes are a must, but you don't need to spend big bucks.  Find some nice, solidly built work shoes at the local shoe store that claim to be work shoes.  Mine were about 30-40 dollars, and have held up very well.  That said, if you are going to do this for long, look into some insoles as well.  Either athletic or work insoles should do the trick, but it seems that athletic ones hold up a little better for heavy cart pushing work.  Even if they are not ultra comfortable to just walk around in, they can really take the pain away at the end of the day.  You may want to rub your feet when you get home some instead of just sitting down and relaxing.  In all though, the more you push carts, the less strain it will be.

Do not start pushing in only three or four at a time unless you absolutely must.  This will likely earn you some enemies among the other baggers and the people supervising you.  I reccomend that you see if you have a cart pulling strap, I think they are required to have them.  At least in my area, we are required to use them as part of our saftey agreements, but I am the only one who actually does so.  I find that it saves a lot of strain on my back because it keeps the carts together and helps make turning a row of carts easier.  I have seen some of the more scrawny girls have a much easier time pulling in six carts at a time when they used the strap.  Hook the metal end on the far car, on the bar parallel to the handle of the cart  Wrap the velcro end around the handle of the cart you are actually pushing from.

Find out how many carts you are allowed to pull in at a time.  There should be a number, in my area the number is six.  If your supervisor tells you something like "as many as you can manage" this is probably the wrong answer, you will want to check with whomever is involved in the store cultural council or whatever saftey program kroger has set up at your store.  Management cares about this, and upper management has given my managers a load of crap about this rule if not followed.

Also, always wear the yellow vest.  Always.  I have been backed into, and that yellow vest probably helped a little bit in them seeing me in time to not back over me completely.

Push carts in the middle of the road.  Sounds dumb and rude at first, but you do not want people backing into the row of carts because it was too close to their car and could not see it in the rear view mirror.  This helps cover you for liability and prevents a crappy day.  This gives everyone the best change to not hit the pile of metal you are moving.

2A.  There is no real protocol for dealing with this problem.  Ask them if they want their meat in a plastic bag before going in their bag.  A lot of folks are happy with that solution to prevent leaks.  Other than that, just don't smash or damage anything like normal, and keep cold with cold.  I generally ask reusable bag people how they want things done, because each one seems to have some particular way they want it done.

3A. Frankly, do not worry about it.  We get paid little, and after taxes we are still paid little.  Just do some math when you get your pay stub if you need a solid number.

A word of warning, I am assuming that you are a new hire, and that this is probably your first job.  Not saying that Kroger is the worst job on Earth, but this is not a place you want to stay too long.  Your store may be different from the rest of them I have seen and heard of, but Kroger can wear on you.  I recommend looking for a better job while you are working at Kroger.  Kroger is a good way to get some job experience, but you either want to be here as little time as possible or make a life career out of it for the benefits.

Pay raises are five cents every six months, and for baggers the pay cap is $7.35.

If you live somewhere that gets real cold in the winter, get a knit hat, earmuffs, gloves, scarf and boots.  My store provides a jacket and that is all for winter.



-- Edited by Stranger on Wednesday 5th of December 2012 01:23:29 AM

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The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores.

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