So Im working ANOTHER 8 1/2 hour shift (no surprise there) and I FINALLY get my break over 4 hours in. We werent even that busy. Our stupid shift supervisors wont give any breaks til we complain then they start at the bottom of the list so a break over 2 hours late is normal. I have a huge headache and decide to grab a bottle of aspirin. I take off my nametag, get my bf on the phone, and put my jacket on to hide my shirt from the people who see employees on their cell phones and HAVE to ask them where everything is. Im stading in the aspirin aisle doing a little price comparing while ON THE PHONE. Now, this is NOT a little phone. Its a Samsung Galaxy and has a touch screen and big black case with bright blue flowers on it, easily visible as I do not grow big black flowery rectangles out of my ear. So as im talking on the phone and looking for the perfect bottle, i hear a lady coming towards me. i look up to make sure im not blocking the aisle between me and the drug/gm worker stocking the shelves. she starts going "excuse me ma'am. do you work here?" over and over. i am ignoring her and continuing my conversation. then she decides to come up and stat jabbing me in the shoulder with her ony fingers that looked like she was just playing in the mud. She asked me again if i worked here and I said "NO." she then asked if i knew where the cough drops were. Extremely angry and annoyed, i sent her the end of aisle 16 to find them. The end of aisle 16 is where all the pads and tampons and douches and other down there care is. i hope she spent a long time looking there.
i was wearing a jacket that COVERED up my kroger shirt and any kroger logo on it, was talking on the phone, and shopping, and she goes past a man stocking the shelves to talk to ME?!?!?! WTF?!?!
i feel i should have poked her back real hard when i told her to go look on aisle 16. or reported her to "security" for assault. lol
She should not have touched you. A reasonable person would've left you alone since you were obviously covered up plus on the phone. You could've just asked the stock person to help her instead of being an ass and sending her on a wild goose chase.
Ya know, it's folks like you, being the reason I don't buy stock in this company anymore. Regardless of taking your name tag off, and covering up with your jacket, you are still inside the store and it's YOU'RE JOB to help our customers. If you don't, they get pissed and don't come back. For us lifers, that have to be there to support our families, we need all the customers we can get.
Ya know, it's folks like you, being the reason I don't buy stock in this company anymore. Regardless of taking your name tag off, and covering up with your jacket, you are still inside the store and it's YOU'RE JOB to help our customers. If you don't, they get pissed and don't come back. For us lifers, that have to be there to support our families, we need all the customers we can get.
At my Kroger, we are written up and/or fired for doing anything off the clock. even helping a customer or bringing in an extra cart from outside.
she could have easily asked the man she went around to get me where they were or actually looked on the shelf. they were at eye level from where she started. shes a customer who comes in all the time and just tries to make up ways to irritate us. she also had no right to touch me. she also wouldnt have seen any kroger logos or part of the shirt and i dont wear a hat to suggest i work therre. all she would have seen was black pants and a black jacket with school logos on it. for all she knew, i worked at the close by kmart or martins or maybe i just left school. we have customers complain about her all the time too.
Ugh I hate that. One time I was hurrying to leave because I only have about 5 minutes to get from work to my college so I have to leave fast. I had my jacket on and my hat off (I was holding it) and was rushing for the door when a woman walking past saw that I was carrying my Kroger hat and said "A Kroger hat?? Do you work here? Can you help me fi--" I just said "I have to get going, sorry, ask customer service" and sped past her.
"At my Kroger, we are written up and/or fired for doing anything off the clock. even helping a customer or bringing in an extra cart from outside."
PLEASE! You're just trying to make excuses for your bad behavior because we called you on it. YOU WERE ON THE CLOCK.
When you're on break you're getting paid and can be called back at any time. We're told that the day we're a new hire.
It's not like you were clocked out on lunch or gone for the day.
It would have been so much easier to get the stock clerk to help her than to ignore her and send her somewhere totally wrong.
You're an immature, big baby. You got yourself annoyed, you hurt your workplace and blame a regular customer who you know needs "special" attention. She doesn't even sound that bad. I've got a few customers who make it their shopping goal to cause a problem that needs a manager.
Go work somewhere else! This job is hard enough without people like you running off customers, killing our hours.
Did she know you from before? How did she know you were an employee? I would have been pissed. Customers need to understand that employees need breaks too. If they're on their phone with their uniform covered up, leave them alone.
Oh for god's sakes, quit blaming the employee who was ON BREAK for having an idiot in her store that couldn't walk an extra few steps to find her own crap. The same people who are saying the poster here was in he wrong are the ones posting on this forum so obviously you aren't exactly happy with everything that goes on either.
You were on break, there was many other employees on the clock she could have asked, some people need to understand that Kroger employees are human beings too and need to have breaks once in a while.
I admit, break or no, that's not how you should have treated the situation. Granted Kroger management does get kinda facist when it comes to certain things, helping a customer isn't gonna get you that much trouble.
I'd say take it to the union if management does get on you for it, but most of the unions for Kroger seem to be total crap and completely useless. I wouldn't even call it a union as much as a group of yes men
He shouldn't have to deal with a customer poking him. If an employee was poking her, I bet she'd go running to complain to someone. I'm lucky I'm behind a counter, if someone was touching me, I'd tell them off.
"PLEASE! You're just trying to make excuses for your bad behavior because we called you on it. YOU WERE ON THE CLOCK."
Excuse me, but when you clock out even for a paid "break" YOU are a customer. Just because I work there and i'm on break doesn't mean I have to help you. If i'm walking down the aisle and i'm heading to the breakroom and a customer asks me for something i'll page someone, but I am no way OBLIGATED to help them because that is working off the clock. You should like a store manager who takes advantage of its employees and treat them horribly. If not a store manager probably a petty comanager.
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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
It may be in the training videos, but the Kroger management is NOT going to give you extra break time, and you know it.
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
It may be in the training videos, but the Kroger management is NOT going to give you extra break time, and you know it.
Actually I do take extra break time when a customer interrupts. I've never had an issue. If management complains that I was late, I tell them what happened and they say "fine."
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
It may be in the training videos, but the Kroger management is NOT going to give you extra break time, and you know it.
Actually I do take extra break time when a customer interrupts. I've never had an issue. If management complains that I was late, I tell them what happened and they say "fine."
Weird. My management hates when I take breaks period...
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
Well, now, see, the problem with that is that our breaks are paid. But once we take 7 minutes or more additional break time, Kronos automatically turns your paid break into an unpaid lunch. Not so much of a reward.
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
It may be in the training videos, but the Kroger management is NOT going to give you extra break time, and you know it.
Actually I do take extra break time when a customer interrupts. I've never had an issue. If management complains that I was late, I tell them what happened and they say "fine."
At my store the manager goes off when your even a minute late clocking in. i make it a habit when i clock in on the 15min and theres other people to read their nametags. If im suppsed to clock back in at 5:15 and theres a line of employees coming onto their shifts and getting off their shifts, and I clock in at 5:16 as a result, i get in trouble and have to sign a sheet saying i wasnt trying to take a longer break. i be sure to explain when i get called up to manager that "well employee a and b and c were in line ahead of me."
At my store the manager goes off when your even a minute late clocking in. i make it a habit when i clock in on the 15min and theres other people to read their nametags. If im suppsed to clock back in at 5:15 and theres a line of employees coming onto their shifts and getting off their shifts, and I clock in at 5:16 as a result, i get in trouble and have to sign a sheet saying i wasnt trying to take a longer break. i be sure to explain when i get called up to manager that "well employee a and b and c were in line ahead of me."
At my store the manager goes off when your even a minute late clocking in. i make it a habit when i clock in on the 15min and theres other people to read their nametags. If im suppsed to clock back in at 5:15 and theres a line of employees coming onto their shifts and getting off their shifts, and I clock in at 5:16 as a result, i get in trouble and have to sign a sheet saying i wasnt trying to take a longer break. i be sure to explain when i get called up to manager that "well employee a and b and c were in line ahead of me."
In my store, if you help a customer on your break you're allowed to make up the time it took to help them. (It says so right in the training videos!) So you should have told her where the cough drops were and then treated yourself to five extra minutes of break.
It may be in the training videos, but the Kroger management is NOT going to give you extra break time, and you know it.
Actually I do take extra break time when a customer interrupts. I've never had an issue. If management complains that I was late, I tell them what happened and they say "fine."
At my store the manager goes off when your even a minute late clocking in. i make it a habit when i clock in on the 15min and theres other people to read their nametags. If im suppsed to clock back in at 5:15 and theres a line of employees coming onto their shifts and getting off their shifts, and I clock in at 5:16 as a result, i get in trouble and have to sign a sheet saying i wasnt trying to take a longer break. i be sure to explain when i get called up to manager that "well employee a and b and c were in line ahead of me."
You have a manager past 5:00pm? It's rare to see one of ours (only 2) there past 5 or sometimes 6.
One time I came in to shop, I was off that day, and some old hag recognized me as an employee. I've had my run ins with her on the clock, she's very rude. She started demanding I get something off the top shelf for her. I said "sorry, not working today" and cruised right past her. Felt good.
One time I came in to shop, I was off that day, and some old hag recognized me as an employee. I've had my run ins with her on the clock, she's very rude. She started demanding I get something off the top shelf for her. I said "sorry, not working today" and cruised right past her. Felt good.
