I have a question for you in terms of Walmart regarding what comanagers or store managers are trained in terms of having an employee call in sick. Do they typically just ingnore phone calls if you're trying to call in sick? I know a friend who is having problems right now and I know the store manager is a former Walmart Store Manager.
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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.
We have a 1-800 number that you're supposed to use when you call off sick or even late; it's a corp. home number auto menu that transfers your 'request' to your store. I don't recommend people use it, because it basically stores your own write-up information for you.
As far as which managers take the call, it really just depends on who chooses to answer. I'm an assistant and I've taken literally hundreds of those calls, as have my co and store managers.
I have to say, over all our policy on lates/absenteeism is pretty harsh. We just had to fire a really super-great CSM over this (wasn't my decision; my vote was to give her another chance).
Unfortunately, we have too many jag-offs that abuse the system------but we also have a great many cashiers who are young single mothers depending on baby sitters. The cashiers must have open availability, and they get scheduled for just insane hours: closing one night, opening the next morning. Their sitters don't work for us, and next thing you know, the cashier is forced to choose between us and their children. This really sucks because they're TRYING to do the right thing and work for their money instead of being totally dependent on welfare---------which, because of our attendence policy, is exactly what they end up having to do.
You and The Dude make good points, but the problem remains. Until the average profile for cashiers changes (which isn't likely to happen), or retail management loosens up a bit on scheduling practices, cashiers will continue to be here today, gone tomorrow.
I'll never understand Kroger's scheduling practices. Everyone would be so much happier if they knew what their schedule was in advance. Finding out on Friday or Saturday if you have to work on Sunday is insane. Schedules should be made 2 weeks in advance - that gives everyone plenty of time to make arrangements for child care, family events, doctor's visits, etc.
I'll never understand Kroger's scheduling practices. Everyone would be so much happier if they knew what their schedule was in advance. Finding out on Friday or Saturday if you have to work on Sunday is insane. Schedules should be made 2 weeks in advance - that gives everyone plenty of time to make arrangements for child care, family events, doctor's visits, etc.
At my store the next weeks schedule is up on the board at 2pm the Friday before. But the manager can change it without telling anyone anytime until midnight Sunday. which is bull because it messes everyone up when she changes and never tells anyone.
