I'M JUST A CASHIER AND ONLY A CASHIER. NO RESPONSIBILITIES. IF A CUSTOMER HAS A PROBLEM , SHOULD I CALL A MANAGER TO HANDLE THE SITUATION ? OR SHOULD I TAKE THE INITIATIVE TO RESOLVE THE PROBLEM ?
9 out of ten the customer will always ask a question you will use logic for. Example. These cookies are buy one get one free. Can I get these marked down ones fore the same deal. No.
If it's something you can fix like an incorrect price, and know how to deal with it, do it. If it's an extreme couponer, get help.
Sometimes I have customers who try to argue with me like saying that fresh cut fruit was a wic item last week or that I should take their expired ID because they're obviously old enough and I'll get someone to back me up.
If it's something random, get someone else to deal with it. I had a woman asking about her overheated car and I sent her to the manager on the floor.
Sometimes I have customers who try to argue with me like saying that fresh cut fruit was a wic item last week
Those customers like to argue because at some stores, it actually is a WIC item for the produce checks.
OP: If you can solve the problem, solve it. Don't send them off to someone else or call for backup unless it is legitimately something you cannot or should not handle. We aren't just cashiers, we're customer service even if we're not behind the counter.
