Am i the only one who understands this is not a way to improve customer service, it's a way to have less people working (less hours, more money in Korger's pockets?)
Seriously, the Quevision thing doesn't even work efficiently. No matter what, at several points throughout the day people from customer service, upper management, bakery, deli, etc. have to jump on registers because not enough cashiers were scheduled. I'm a bagger and my hours are constantly cut down to 0 and 6, because less cashiers = less baggers. Our carts are constantly outside because we're a busy store. Are management AND corporate mentally retarted?
Am i the only one who understands this is not a way to improve customer service, it's a way to have less people working (less hours, more money in Korger's pockets?)
Seriously, the Quevision thing doesn't even work efficiently. No matter what, at several points throughout the day people from customer service, upper management, bakery, deli, etc. have to jump on registers because not enough cashiers were scheduled. I'm a bagger and my hours are constantly cut down to 0 and 6, because less cashiers = less baggers. Our carts are constantly outside because we're a busy store. Are management AND corporate mentally retarted?
Fewer people.
Fewer hours.
If it's something that consists of individual units that can be counted either realistically or theorectically, you use the word, "fewer." If it's a mass quantity, you use the word, "less." There is some gray area when it comes to units of time though depending on how it's used.
There are fewer clouds in the sky today than there were yesterday.
Maybe we'll have less rain.
I have less than two hours to go before I go home.
Luckily in my store, bakery and deli people never have to go up front because usually at least in bakery there's only one or two working at a time. I've never even been called up once to help bag and i've been there over a year.
However, the frozen/produce/grocery/drug-gm people practically live on the registers, and of course are expected to get their jobs done too.
to a point, sure. but once u get every register open you need high ring tender to cashier more customers or they'll walk away and you lose business.
what bugs me is there's no incentive if you reach your elms or top the score board at the store. you get paid as little as always and because of seniority you can even make less than people not as effectve. even people who don't make their elms.
if i'm bringing you sales from, say, 5 extra customers per hour, why am i not rewarded in some way? you don't even get one of those shining star things.
Am i the only one who understands this is not a way to improve customer service, it's a way to have less people working (less hours, more money in Korger's pockets?)
Seriously, the Quevision thing doesn't even work efficiently. No matter what, at several points throughout the day people from customer service, upper management, bakery, deli, etc. have to jump on registers because not enough cashiers were scheduled. I'm a bagger and my hours are constantly cut down to 0 and 6, because less cashiers = less baggers. Our carts are constantly outside because we're a busy store. Are management AND corporate mentally retarted?
Fewer people.
Fewer hours.
If it's something that consists of individual units that can be counted either realistically or theorectically, you use the word, "fewer." If it's a mass quantity, you use the word, "less." There is some gray area when it comes to units of time though depending on how it's used.
There are fewer clouds in the sky today than there were yesterday.
Maybe we'll have less rain.
I have less than two hours to go before I go home.
I was scheduled fewer hours this week.
Oh shove it. Everyone knew what he meant. You don't need to be an anal retentive grammar nazi.
Luckily in my store, bakery and deli people never have to go up front because usually at least in bakery there's only one or two working at a time. I've never even been called up once to help bag and i've been there over a year.
However, the frozen/produce/grocery/drug-gm people practically live on the registers, and of course are expected to get their jobs done too.
That's how it is where I'm at, too. It's gotten so bad the past couple of months that the employees in the other departments choose not to come up front to check when called sometimes (unless a co-manager or the store manager calls them) because they keep getting called over and over and over again and they can't get hardly any of their work done. I don't blame them for ignoring the calls when after checking for ten or twenty minutes, they leave, and then get called back again like fifteen or twenty minutes later.
It's not just Kroger. I see Walmart and Albertsons scheduling fewer and fewer people nowadays, too. Companies have always tried to minimize their workforce in order to maximize profit, but lately, it seems to have gotten even worse, where companies have cut back on hours/people more and put more work on those that do get scheduled. Unfortunately, the companies are in a position of power. They know that if their employees don't like it, the employees can quit, and the person in charge of hiring will just turn to the huge stack of applications and replace the disgruntled workforce. Companies don't seem to care about the high turnover rate... and really, they have no reason to. Maybe if the economy was really healthy and unemployment was really low, they'd have to care and would treat their employees better... but that's not where we are today.
Same at my store. As for Wal-Mart, the one across the road from my store has 23 registers and 8 self check outs and anymore there is rarely more than 4 register and 6 out of 8 self check outs running at anyone time.
me and a couple fellow close employees have a motto "we're gonna have a nice easy stress free day today". point is - dont bust your ass for the man who keeps piling extra work on your back. just do enough work for your pay. i'm not lazy. its just that I GET IT. I know whats going on and will not bend to the pressure.
My advise to all of you is to go in to work and get yourself into the appropriate gear and dont go into overdrive. if and when management yells that sh+t aint getting done - don't get man and yell back. rather just stare at them for a second and they will leave and continue on just as before. F+ck them!
Most of the front end supervisors where I'm at just don't care any more. They're done with getting stressed out over 1 + 1 compliance because not only are they not given enough checkers/courtesy clerks to meet 90% compliance, but also surge checkers in the other departments don't come up to help when called half of the time. One of my supervisors told me not to stress out over the situation because she's done with trying to meet goals without having what's needed to meet those goals in the first place. It's the wrong attitude to have, but it's admittedly an understandable attitude... and it's not like any of us are rewarded for having a really good week or penalized for having a really bad week. When you're under-payed and overworked, it's hard to maintain the right attitude and push toward and above the standards set out by corporate. Some people would say just be grateful that the company is providing you with a job in the first place, but others would argue that the company needs to stop being so money-hungry and focus more on cultivating a five-star retail team at each of its stores in order to elevate customer service to a level that's truly higher than what the competitors offer.
-- Edited by GenesisOne on Tuesday 19th of February 2013 02:50:01 PM
me and a couple fellow close employees have a motto "we're gonna have a nice easy stress free day today". point is - dont bust your ass for the man who keeps piling extra work on your back. just do enough work for your pay. i'm not lazy. its just that I GET IT. I know whats going on and will not bend to the pressure.
My advise to all of you is to go in to work and get yourself into the appropriate gear and dont go into overdrive. if and when management yells that sh+t aint getting done - don't get man and yell back. rather just stare at them for a second and they will leave and continue on just as before. F+ck them!
__________________
I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
Maybe someone should tell that to the managers at my store. One of my co-workers was threatened with being transferred to the deli or bagging if she didn't get her ELMS up. :(
