In our service desk we have hundreds of dollars missing because things are rung up wrong or we thin making small but costly mistakes. We use codes for everything. Any suggestions on how we can reduce our cash loss. Only two people run the service desk a day and only the opener and closer can loan money to tills. we really need help.
I am talking about when we ring up a bill on the register then type it on the bill payment machine. ( check free) some people may put in the wrong amount. Which looses us money. Stuff from people trying to rush.
I used to run the cash office at a very large retail big box. I am trying to understand what exactly happened here in losing $100. It seems like the money wasn't really lost rather it was rung in wrong. This should easily be found by going through the day's EJ's (electronic journals) If it is an even $100 variance then those mistakes are easier to find. I wouldn't be surprised that a company like Kroger actually has a place at corporate office where they actually have the staffing to research such issues. Phone calls are made between the stores to help explain the situation better then they can go off on the hunt to remedy the error. Once found, it is corrected in the books and a quick report is written up explaining what happened in triplicates and all who are involved are retrained on the situation so it doesn't happen again.
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
I used to run the cash office at a very large retail big box. I am trying to understand what exactly happened here in losing $100. It seems like the money wasn't really lost rather it was rung in wrong. This should easily be found by going through the day's EJ's (electronic journals) If it is an even $100 variance then those mistakes are easier to find. I wouldn't be surprised that a company like Kroger actually has a place at corporate office where they actually have the staffing to research such issues. Phone calls are made between the stores to help explain the situation better then they can go off on the hunt to remedy the error. Once found, it is corrected in the books and a quick report is written up explaining what happened in triplicates and all who are involved are retrained on the situation so it doesn't happen again.
Well many krogers leave that job up to the in-store bookkeeper, who takes care of it the next morning. They tally all the actual totals from bill pays, western union, ticketmaster, gift certificates, expense payouts, money orders, lottery, etc. and make sure the line numbers match the totals. If not, they fix the line numbers and if there is a large difference they track it down.
I am trying to make sure their are no cash loss for one period. But people are too much in a rush because they stick one person un their all day even though peak hours..
