why do so many not press card on the screen when promoted to "Select your method of payment" and then yell at the attendant about being charged twice?
why do they take all their bags off the bagging area before paying and then stare at the machine when it says "please place you bags back in the bagging area?"
why do they put their baskets in the bagging area of their robot or of the robot next to them?
why do they press place item in cart and bag the item?
while not a customer issue, why doesn't the software realize the small item the attendant scanned for that robot might be going into a bag and just compare the weight encoded in the barcode scanned with what just got bagged and stop saying, "please take the last item out of the bagging area and scan it," when there's a match?
How come every time I use U-scan it always says, "Please wait for customer assistance" when I go to scan the next item? I don't need any assistance. Also, why is the attendant never paying attention whenever this happens?
Why does the "Place Item in Cart" button display the name of the item more prominently than the phrase "Place Item in Cart"? Customers never know which button to push.
Why does U-Scan always display the names of odd items, first, rather than the most logical item that the customer would be searching for? Manzano bananas... please!
Why does the I-Pad lock the screen with a password after five minutes of inactivity? "I'll clear the weight for you real quick... um, sorry, gotta enter this password first."
Clearly the software developers have never tried to run a U-Scan, as a cashier, nor have they used it much as a customer... they are probably some of the same stupid people that the topic writer was describing in the above post. :D
How come every time I use U-scan it always says, "Please wait for customer assistance" when I go to scan the next item? I don't need any assistance. Also, why is the attendant never paying attention whenever this happens?
because you probably scanned something that is slightly off weight like produce, cooked seafood or meals-to-go chickens.
we're trying to pay attention to four to six robots by looking for confused customers, theives and credit card scammers, fighting software and hardware errors, keeping an eye on queueing at the registers in case we need to pull customers, helping the angry and the idiotic, looking for scan errors, checking IDs, scanning coupons, doing checks, WIC, counting in or out, opening bags, trying to find bags to put out, looking for someone to do price checks, cleaning, answering questions like 'where's the restroom', fetching tobacoo, and other non-sense.
How come every time I use U-scan it always says, "Please wait for customer assistance" when I go to scan the next item? I don't need any assistance. Also, why is the attendant never paying attention whenever this happens?
because you probably scanned something that is slightly off weight like produce, cooked seafood or meals-to-go chickens.
we're trying to pay attention to four to six robots by looking for confused customers, theives and credit card scammers, fighting software and hardware errors, keeping an eye on queueing at the registers in case we need to pull customers, helping the angry and the idiotic, looking for scan errors, checking IDs, scanning coupons, doing checks, WIC, counting in or out, opening bags, trying to find bags to put out, looking for someone to do price checks, cleaning, answering questions like 'where's the restroom', fetching tobacoo, and other non-sense.
No, every time I look you're always talking to another employee or staring off into space.
Clearly the software developers have never tried to run a U-Scan, as a cashier, nor have they used it much as a customer... they are probably some of the same stupid people that the topic writer was describing in the above post. :D
I have had that thought many times. Some aspects of the system remind me of when developers use themselves as testers and, because they already know their design, they miss obvious problem areas.
How often do we get uscan customers who scanned their shopper's card at the start complain about the wrong price, only for us to say, "Press 'Pay Now'" and they see additional savings come up during diary promotions or mega sales events? Is this customer 1st? Does this avoid needless interventions? NO. Is it confusing, annoying and time wasting? YES!
No, every time I look you're always talking to another employee or staring off into space.
I guess I've seen that but it depends on the attendant and store.
I try to minimize chatter and keep my eyes moving no matter who is talking to me because theives will try to distract you and they'll work in pairs or groups.
at our store, we have two rows of U-Scans. Each has 6 terminals. They only open up one side of these using one person to work it. At times it is so busy in the store they should have both sides open but they don't. When I was finished w/ my shift and buying my road pop, I stood in the U-Scan line observing all 6 lanes being utilized with people buying several hundred dollars of groceries and the other side sitting idol. I asked the attendant why the other side was not open and the response was "because store management doesnt wasnt to pay for an extra person to run it". So... I didn't realize that each u-scan cashier can only handle up to so many terminals.
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
the max per attendant is six. that store management is stupid to let those robots sit idle. half of customers use self-checkout and most customers buy under 20 items. if kroger spent the money to put the robots in there, use them.
