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Post Info TOPIC: Do courtesy clerks really HAVE to do what a checker tells them?


Guru

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Do courtesy clerks really HAVE to do what a checker tells them?
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I was talking to a checker the other day and he told me that ALL courtesies MUST do what a checker asks of them unless they are on management specific tasks. I thought only management/supervisors could tell courtesy clerks what to do? (I'm not a cc anymore) I have to help train a courtesy on how to work up front and I don't want to tell them
To listen to checkers UNLESS its true.

-- Edited by mega-kitteh on Monday 8th of July 2013 05:58:12 PM

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How about NO?!?

 



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Cashiers can ASK you to do things but always go over their head if you're already on a task and ask your supervisor to see if they want you to do it. I will not take orders from other people without passing it by my immediate supervisor or manager.

Even if i'm on the front end and a department head asks me to do something I'll go ask the manager if THEY want me to do it.

[edit:] Unless it's something like "Can you go clean up a spill in isle 5?". Use common sense.



-- Edited by BagBoy on Monday 8th of July 2013 09:41:11 PM

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Would you like fries with th... I mean, your milk in a bag?



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No. The chain of command is Store Manager > Co-Manager > Floor Supervisor. Tell them to get ****ed.

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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.

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Anonymous

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BagBoy wrote:
Use common sense.

 That's not in the job description.



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Anonymous wrote:
BagBoy wrote:
Use common sense.

 That's not in the job description.


 Not my problem.



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Would you like fries with th... I mean, your milk in a bag?

Anonymous

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I'm a checker, but I consider whoever is the front-end floor supervisor at the time to be "in charge".  I ask courtesy clerks to do things like take back perishable items when they don't appear busy, or to get another cart for an extra large order, or to just bag if they are chatting with another worker and don't see that my belt is clogging up with items.  I haven't had any courtesy clerks refuse my requests so far but if one of them did I would just ask someone else because I don't have any authority to "make" them do anything. 



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Guru

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I believe the general situation to be that cashiers have de facto authority over the baggers, but nothing official.

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Anonymous

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BagBoy wrote:

Cashiers can ASK you to do things but always go over their head if you're already on a task and ask your supervisor to see if they want you to do it. I will not take orders from other people without passing it by my immediate supervisor or manager.

Even if i'm on the front end and a department head asks me to do something I'll go ask the manager if THEY want me to do it.

[edit:] Unless it's something like "Can you go clean up a spill in isle 5?". Use common sense.



-- Edited by BagBoy on Monday 8th of July 2013 09:41:11 PM


 An isle is a small island.  You mean aisle.



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Guru

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If it is part of your job like cleaning, bagging, and taking or getting on or off the self. They can only ask.

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Anonymous

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even as floor supervisor i've had cashiers and baggers think they could order me around.  i don't play those games.



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Guru

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Anonymous wrote:
BagBoy wrote:

Cashiers can ASK you to do things but always go over their head if you're already on a task and ask your supervisor to see if they want you to do it. I will not take orders from other people without passing it by my immediate supervisor or manager.

Even if i'm on the front end and a department head asks me to do something I'll go ask the manager if THEY want me to do it.

[edit:] Unless it's something like "Can you go clean up a spill in isle 5?". Use common sense.



-- Edited by BagBoy on Monday 8th of July 2013 09:41:11 PM


 An isle is a small island.  You mean aisle.


 and an ass have a small hole. You're one of them. :D



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Would you like fries with th... I mean, your milk in a bag?

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