So I requested a day off this upcoming week. I put in the request on the escheduler two months ago. It still says pending on the e-schedule calendar. I checked the schedule at work and they scheduled me. Seriously?? We had to watch a stupid video about the escheduler and this was supposedly the kind of crap it was supposed to prevent. Ugh. And the thing is, before the escheduler, I always used to get off the days I requested.
I told my manager about it and she was like "oh sorry, nothing we can do."
What you are describing appears to be a failure on your department head's fault, not eschedule. It sounds like they never actually reviewed their requested days off before writing the schedule. That is why it is shown as pending. If they had reviewed and decided, it would show something like accepted or rejected.
Well, I hope they get it together soon. I've heard two other people complaining about the same issue on different weeks. I ended up trading with someone else for the day off, but this is going to be a pain in the butt if the department head won't work with the escheduler.
My department head told me i should still write my requests on the calendar. Basically she's still writing a paper schedule, then going upstairs to just put that in the e-scheduler.... kind of making e-schedule pointless.
So any requests could get missed because she's going by whats on her paper, not whats in the computer.
talk to your schedule writer about what's best. some are still transitioning to eschedule. some who have been on eschedule like us still don't get it right. people get scheduled out of availability, giving too many and too few hours, get days off marked as 'requested' when they weren't the right days (or even a request for that week!).
leaving it pending doesn't make sense. try to bring these issues up before the schedule is locked in. for us there's about 24 hrs from when the schedule is posted until it's locked in.
in my store a huge problem has been a schedule writer not checking approved changes made on the current week's schedule while they write next weeks so sometimes people get double scheduled on Sundays.
I ended up trading with someone else for the day off, but this is going to be a pain in the butt if the department head won't work with the escheduler.
