Today in the deli we got a lecture on weighing up items for customers. We were told if they ask for a half pound you give them atleast a half pound or slightly more. Never go under and give them something like .48 lbs. They're even tracking it and if you do, you're written up. One person asked, "Well, how do they know what the customers ask for?" Maybe somebody wanted .48lbs. of ham. I'm telling everyone I know to start asking for amounts just under a half pound or just under a pound. That'll really screw 'em.
I'm not sure how but apparently they're tracking the number of times you are under a weight a day now. They mentioned it in a huddle a couple days ago.
We often get people who ask for a certain number of slices or they'll say something like, "Between a third and a half pound." They're probably going to send in their spies to try to catch people giving less than what they ask for, even if it's .01 of a pound.
I'm not sure how but apparently they're tracking the number of times you are under a weight a day now. They mentioned it in a huddle a couple days ago.
How would they know exactly is the question? What if I ask for 1/3 of a lb or specifically 1/8 of a lb? How would they know what a customer requested and how would they know which clerk sliced it?
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I'm not sure how but apparently they're tracking the number of times you are under a weight a day now. They mentioned it in a huddle a couple days ago.
How would they know exactly is the question? What if I ask for 1/3 of a lb or specifically 1/8 of a lb? How would they know what a customer requested and how would they know which clerk sliced it?
They think they know. They have access to when something was sliced/tagged and how much it was. They think that they can be safe assuming if .47 was sliced, the customer asked for 1/2 lb, etc. However, as already stated, all the employee has to do is say the customer asked for exactly what they sliced.
They think they know. They have access to when something was sliced/tagged and how much it was. They think that they can be safe assuming if .47 was sliced, the customer asked for 1/2 lb, etc. However, as already stated, all the employee has to do is say the customer asked for exactly what they sliced.
They're probably going to send around spies to try to catch employees not giving the the customer at least what they ask for plus a little extra. Most deli employees recognize their regulars. If someone you've never seen before walks up to the counter and asks for a half pound, give them at least .51 pounds just to be on the safe side. I'm still telling everyone I know to start asking for odd amounts. Just go up to the counter and say, " I want just under a half pound or just under a pound of such and such."
This shouldn't even be an issue. Why would someone be slicing under the asked for amount to begin with?
Yes, it's nickle and dime, but it's sales revenue for your department, and it adds up. If someone asks for a pound of something... give them a damn pound at the very least. Not this .93-.97 crap. Makes you look lame and/or lazy.
Ugh.. this is why I can't stand deli people. Retardation.
I don't work in the deli but I assume some people don't want over a pound though.
Some people are on a budget and if they want a pound, they want a pound, not 1.05 pounds!
I don't work in the deli but I assume some people don't want over a pound though. Some people are on a budget and if they want a pound, they want a pound, not 1.05 pounds!
If that's the case, the customer will specify. They really will.
Either that, or they will specify a dollar amount of product that they want. It's a pain to figure out for some people, but not impossible.
The main crux of this is that if you under-slice, you're not giving the customer what they are asking for, and you are cheating your department, and even yourself, out of sales dollars for your deli.
Remember, kids.. Sales translates to hours for your department. I know this all seems petty, but dems the breaks. Find a better battle to fight.
If that's the case, the customer will specify. They really will.
So what you're saying is that the customer will tell you exactly what they do/don't want instead of expecting you to somehow know it automatically, and then yelling at you for not knowing it?
Oh dear god, that's the craziest thing I've heard in a while.
Idk what dept/store you work in, but out here in the real world things are never that easy.
If that's the case, the customer will specify. They really will.
So what you're saying is that the customer will tell you exactly what they do/don't want instead of expecting you to somehow know it automatically, and then yelling at you for not knowing it?
Oh dear god, that's the craziest thing I've heard in a while.
Idk what dept/store you work in, but out here in the real world things are never that easy.
Ok, fair enough. You're right, it's never that easy and I over simplified it. What I was getting at is that if a customer is going to be that anal and bats#$% crazy about the weight being an exact amount due to budgeting, OCD, aliens, or voices in their head, they'll let you know one way or another. Usually after the fact.
We've got one regular that I swear will want to pick out individual french fries at the steam table, then scold you for picking out the wrong one(s). She's a f#$%ing nightmare.
right u r about the spies... kr goes a hundred miles out of it's way to spy on the store workers... if they are that greedy that they are demanding every possible penny from every deli sale then watch out- they'll spend thousands on mystery shoppers and low ranking G.O./District personnel to achieve their self fulfilling prophecy and justify the costs. wonder what's next? having employees slip extra items into customers bascarts while they're not looking? refusing to sell just a single banana? do away with the 15 items or less quick checks and make it 20 items minimum? 3% surcharge for orders under $25? wonder if 'ol Barney Kroger intended for things to get this way or is he rolling over in his grave?
I've seen the chart that tracks whether you're giving under what was requested, and it looks like they just assume that if an amount is barely under .25, ,33, .75, 1.00, etc, they're assuming the amount listed is what was asked for. The problem, as mentioned before, is that we frequently have requests for an exact number of slices, or an exact dollar amount, rather than a weight. If that comes up close to one of the amounts they're tracking, it shows up as "under" even though it was exactly what was requested. Even worse, I get a lot of cases where someone will ask for .25 or .5, then see how much it is and say "give me X more slices." That usually puts the amount just below the next number they're tracking, so even though the amount the customer got was well over what they actually asked for, it's tagged as under.
Even though it's really not something they CAN track, they're assuming that the crap method they're using is an accurate reflection of whether we're doing what they want or not, then b*tching at ALL of us because they can't know which employee is "screwing up."
