The more you make in sales, the more hours you get.
To me, this makes no sense. If a department is behind, then don't they need the hours so they can catch back up? I mean if you have less hours, the bare minimum gets done, which doesn't help improve your sales much does it?
We've been told week after week in the huddles, that our department (bakery) is actually 15-20% ahead in sales vs. last year. So why the talk of losing sales?
Yesterday I witnessed a bit of a freakout from the deli manager and her backup. Both of them got a little pissy (the bakery manager was off yesterday) about how we needed cookies out NOW and that we're losing sales blah blah blah. i don't know what got into them but it made me feel bad that they felt they had to come down and help. They basically said our department was crappy and we needed to work harder (funny considering they have double the number of people we do).
So yeah i don't know what to think about everything right now :/
But if the hours are based upon sales (like ours are) and they don't want to give us more hours DESPITE being tons of customers in the store then they have NO ROOM to piss and moan about stuff not being done.
Our DUMBASS reasoning is EVEN if there are tons of customers, they are all small orders and therefore do not take in the sales management requires.
Personally, I think there are a lot of misleading numbers out there. For instance, the sales numbers on paper say our department is doing good. We're busy. Sales are up. I see it. And yet, everyone else thinks the department is doing bad, or needs more improvement. And then, you'll get customer comments that will praise the department like crazy one week (how great it is, how great the people are, etc.) and the next week, everyone is putting the department down. With the comments we get, NO DEPARTMENT can be THAT inconsistent...How do you know how you're doing, if the system for judging that is flawed to begin with?...Something is NOT right here...
Personally, I think there are a lot of misleading numbers out there. For instance, the sales numbers on paper say our department is doing good. We're busy. Sales are up. I see it. And yet, everyone else thinks the department is doing bad, or needs more improvement. And then, you'll get customer comments that will praise the department like crazy one week (how great it is, how great the people are, etc.) and the next week, everyone is putting the department down. With the comments we get, NO DEPARTMENT can be THAT inconsistent...How do you know how you're doing, if the system for judging that is flawed to begin with?...Something is NOT right here...
Oh, and we'll get the same inconsistent comments, whether we are fully-staffed one week or short-staffed the next, whether the department gets a lot of hours, or hours are cut. And yet, we're still packed with customers! So try and figure THAT out!
if you don't get your fresh bread out until almost 8pm instead of for primetime, as has happened at my store, it might as well not have been baked at all. they'll all end up as markdowns. some stuff needs to be out there in time for the rush of customers.
Oh I get that. But one person can only do so much. We get the primetime bread out every day around 4 and no one buys it anyway.
I don't know if they do it in your area but it seems like every week they either put the primetime bread on sale or those 12 count mini glazed donuts on sale: the two items that apparently don't sell anywhere. Both are a waste of time and product. Somebody has to be getting kickbacks from those two items because of they way they're so insistant that we have them out for sale. It's either that or they're trying to make our shrink numbers go up so they have a reason to make the top pay full time deli managers step down so they can be replaced by part timers. Our shrink numbers would be excellent if it weren't for three items that they insist we must carry at all times: primetime bread, 12 count boxed mini glazed donuts, and 6 count gourmet cookies.
Hours are based upon volume more than dollars. It takes as much labor to receive, stock, scan, and bag a 50 cent can of soup as it does to do the same for a $15 bottle of wine (theoretically). So the more product that goes out the door should result in more hours earned in ELMS, no matter what the actual revenue is.
But when we are over buget dollars wise, you might hear them say we can add three hours for every $1,000 in overage which would completely contradict the volume=hours method they normally use.
Oh I get that. But one person can only do so much. We get the primetime bread out every day around 4 and no one buys it anyway.
I don't know if they do it in your area but it seems like every week they either put the primetime bread on sale or those 12 count mini glazed donuts on sale: the two items that apparently don't sell anywhere. Both are a waste of time and product. Somebody has to be getting kickbacks from those two items because of they way they're so insistant that we have them out for sale. It's either that or they're trying to make our shrink numbers go up so they have a reason to make the top pay full time deli managers step down so they can be replaced by part timers. Our shrink numbers would be excellent if it weren't for three items that they insist we must carry at all times: primetime bread, 12 count boxed mini glazed donuts, and 6 count gourmet cookies.
Hours are based upon volume more than dollars. It takes as much labor to receive, stock, scan, and bag a 50 cent can of soup as it does to do the same for a $15 bottle of wine (theoretically). So the more product that goes out the door should result in more hours earned in ELMS, no matter what the actual revenue is.
But when we are over buget dollars wise, you might hear them say we can add three hours for every $1,000 in overage which would completely contradict the volume=hours method they normally use.
That's why in the beer and wine dept in several stores in our district are doing hours based on what comes in the back dock, they don't have set hours anymore. Obviously this doesn't apply towards liquor stores.
Oh I get that. But one person can only do so much. We get the primetime bread out every day around 4 and no one buys it anyway.
I don't know if they do it in your area but it seems like every week they either put the primetime bread on sale or those 12 count mini glazed donuts on sale: the two items that apparently don't sell anywhere. Both are a waste of time and product. Somebody has to be getting kickbacks from those two items because of they way they're so insistant that we have them out for sale. It's either that or they're trying to make our shrink numbers go up so they have a reason to make the top pay full time deli managers step down so they can be replaced by part timers. Our shrink numbers would be excellent if it weren't for three items that they insist we must carry at all times: primetime bread, 12 count boxed mini glazed donuts, and 6 count gourmet cookies.
Those donuts look disgusting.
and they are.
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Would you like fries with th... I mean, your milk in a bag?
One of the perks of working in the bakery department is we get to "sample" any leftovers. We usually just break out a whole case of those donuts at a time. A case makes anywhere between 7 and 8 dozen donuts. Any odd ones are supposed to be thrown out. The same goes for cookies. Like that's going to happen. Anyway, those donuts are okay when they're fresh made. They're not great but they're not horrible either like they are later on in the day. The biggest problem is they're too airy and soft. There's no substance to them. I don't want it to be like I'm eating a bagel but those things are like eating glazed air.
they base your ELMS hours on your sales LAST YEAR! Not fair! I have 3 people in my department, it is Thanksgiving season, We have 129 ELMS hours and cant have overtime. So, again Kroger has set you up for failure. Your performance is based on your ELMS hours, you have to meet them but.. with no overtime..
Its really based on tonnage that is being brought into the store. The more you order the more hours you're suppose to get but the real kicker is its over 5 consecutive weeks.
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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.
Its really based on tonnage that is being brought into the store. The more you order the more hours you're suppose to get but the real kicker is its over 5 consecutive weeks.
It is based on last year (or another comparable week) but also take into account store trends and perhaps some sort of projected increase in sales (like a 2-3% increase).
