you know the one's up front with the flashing red lights that go off when someone steals something, well do your stores actually stop and engage those customers that set the alarms off? Ours don't; they just go up and shut the alarm off. I guess they're so busy that they can't afford to check for thefts because they would be taking their focus away from assisting customers. Why even have those alarms if they aren't going to stop the customers that set them off?
You bring up a good point. Just exactly who is responsible for checking that out when it happens? I imagine a lot of front end people just shrug and say "not my problem", but there must be some kind of protocol for it. LP can't be everywhere at once, so what is it?
We have those things now too and i haven't seen them go off yet, but I was wondering about that too, as we don't have any security or anything like that.
We've got those alarms, and often times, they sound off over things that aren't even related to our store.
Library books can set them off, along with other merchandise from other stores. We're close to schools, so text books (from elementary to high school) can set them off as well.
Even the flowers from our floral department set them off.
Normally, the cashier who rang up the person that the alarm goes off at just waives them off. Management only questions the ones who made no purchases.
we keep a log book at self checkout to record alarm events.
most of the time it's somebody coming in or some dept head with a scan gun too close to the sensors. no one is trained to apprehend except management and loss prevention so we can't exactly stop any would be thieves. even the ups driver's tripped it when he comes in with a package.
To the op, do you ever do anything about it yourself? Or are you also one of the people who thinks it's not your job.
OP here. I'm not a FE clerk, but I see/hear it happen all the time while passing. A FE clerk usually races to turn off the alarm, but I have yet to see them actually stop a customer when it happens
