"Hey, let's replace all the register keyboards with new ones, with keys in a completely different order, and for gits and shiggles, let's alter the WIC order procedure. I'm sure everyone will adapt really quickly, especially the elderly cashiers who've used the same keys for twenty years. Think of the increased efficiency! Why, we'll be so fine we won't give anyone advance warning, let alone training. Customer First!
P.S. QueVision QueVision QueVision"
- Some Absolute Moron
-- Edited by Going 4011 on Wednesday 5th of February 2014 04:06:21 PM
"you know what? you wont get a keyboard at all! you must supply your own and must have it tucked in your pants everyday before the start of your shift!"
I'll be honest, I'd rather have completely new keyboards than maintain the current ones in our store. And I believe I share this view with the majority of my coworkers.
We're missing keys, faulty feedback, etc. Some of the buttons don't' even work at all.
We just got a shiny new time clock. It has about 5 more steps than the old one. So, instead of taking 3 seconds to log in, it now takes 10 seconds!!!!!
I have had to show two senior employees how to log in already.. They don't use a finger print and use a PIN. They couldn't figure out how to log in....
The marker for the different punches needs to be made bigger and darker. It is hard to see when I scroll it down to the different choices.
We're getting a new time clock in a week or so but it has a finger print thing on it still. I wonder why they spent money on it when the ones we had were perfectly fine.
We're getting a new time clock in a week or so but it has a finger print thing on it still. I wonder why they spent money on it when the ones we had were perfectly fine.
Not sure. Ours were the old type ever since I started 6 years ago. This one has a fingerprint scanner also but many people use a PIN because they couldn't get their fingerprints to work on the old one. It is basically the same timeclock with about 4 or 5 extra steps.
You enter your store number, a 0 and then your 3 digit payroll ID. 7 digits total. Press (enter). Scan finger. Select clock in, break or lunch. I think the 4th choice(shift) is for the floor sweep? Press (enter). It will show that it has been accepted. Then, press (escape).
If you use a PIN, you select (more) on first screen and it will go thru same steps as above with a PIN entry instead of a fingerprint scan.
The large oval button is the (enter) button. Of the 4 smaller buttons above it, the upper left is the (escape). Make sure to ask for a refund when they train you and the (escape) doesn't work.
The large oval button is the (enter) button. Of the 4 smaller buttons above it, the upper left is the (escape). Make sure to ask for a refund when they train you and the (escape) doesn't work.
the new clock is awful. if you train clerks to clock on floor sweeps it's a pain. it's not obvious which area is swept and of course, the one the company obsesses over, "store" is basically the last thing you can scroll to. ridiculous. these kids had hard enough time with the old one and keeping time...
and as said at the start, clocking takes much longer. i get why they did it on the backend but the employee facing system is a poor design.
it tells you hit escape and yet you have to know which icon is escape. all buttons are the same color, but why?
i found our training guide three days before deployment.
as cashiers do we really want to be putting customer's alt ID in? i'm going to guess some suit thought this would be a clever way to boost engagement.
yeah lots of customers try to volunteer it and you redirect them to the pinpad while you're scanning their order. i wonder how long elms gives you to enter the alt id.
Are the new keyboards still keyboards, or are they the widely derided touchscreens?
We transitioned to the new timeclocks a while back. One of the old timeclocks was broken completely, and the other one barely worked. We had to put a sign on the new timeclock explaining the buttons and procedures. It took at least a month to get everyone in the system and up to speed. It was handy at the time since they wouldn't count tardies since it might take someone 10 minutes to get clocked in.
Alt IDs? Was that supposed to be a new thread?
I hate hate hate typing customer's alt IDs in. What does your training guide say? When I was trained two years ago, they lied to us and told us that we weren't able to type them in, and that the customer had to do it.
I'm honestly kind of confused here. I just saw a posting at the store I work at stating that by the end of this month, "Keyboard Conversion" will occur in order to ensure keyboards all across the Enterprise are the same. We just had the new touchscreens installed less than a year ago. Now we're going to be changing again? Are we going to be going back to keyboards or are we getting new touchscreens or will the current touchscreens have a different layout? Everybody I've asked so far... and admittedly, not many today, knows a thing. Why do I get the feeling this is just another way for Kroger to waste money on stuff that doesn't matter instead of spending money on stuff that does... like the employees?
When we transitioned to touchscreens, there was no training or time to get used to them... it was just learn as you go and it was a nightmare. I can't believe we're changing again so soon... as if we didn't have enough problems already. Swell, just swell.
