What exactly do you have against us having a set closing time? When I was hired, we closed at 9, had an hour to shut down the deli, and left at 10. But apparently this isn't good enough for you. The thought of "but what about all those customers coming after 9?!" must have kept you up at night in a cold sweat, because you changed our closing time to 9:45, giving us 15 minutes to clean up if we had an onslaught of customers. To help fix this issue, you decided to change our hours to 10:30 so we'd have time to clean up.
"But wait!" A sudden thought must have surely occurred to you, "what about all those customers coming after 10?! We cannot turn them away! Money is to be had!" So you eventually changed our closing time to 10:15, giving us once again 15 minutes to clean up and defeating the purpose of changing our hours to 10:30 in the first place. But I guess this must have backfired. Maybe we didn't get enough customers after 10 to be lucrative, so you once again scheduled us for 9 and changed our closing time back to 9:30 (which was better than 9:45.)
For a while all was peaceful, until today, when you decided to put a sign up that said "Deli Hours 8am to 10pm." Seriously? So now we leave at 10 but we're also open until 10? Kroger execs, what exactly are you smoking?
When I was a closer, we had the same problem. Also, when we closed at 10, we had a customer walk up at 10:05, we told them we were closed. The customer complained to the comanager. The comamager informed us that "we are never allowed to tell a customer that we are closed", and we had to wait on them.
My question is this: If the store closes at miodnight, and a customer walks up at 12:05am and wants to come in and shop, does "we are never allowed to tell a customer that we are closed" apply here? I mean, how far does this reasoning go?
We always try to get the stuff done out front asap so we can go do dishes and stuff in the back where the customers can't see us. If there's no one to ask, they can't ask.
when the refesh came they rolled out new signs for opening and closing in various depts. my store's deli took their peel-and-stick sign off the glass, solved that problem. the service desk's sign broke on like the third day.
You know you don't "have" to wait anxiously At the counter for customers. You can clean up some of your equipment when it starts to die down. That's what my store's deli does.
You know you don't "have" to wait anxiously At the counter for customers. You can clean up some of your equipment when it starts to die down. That's what my store's deli does.
Well yes but then say you clean the slicers off and then some asshat walks up at 9:55 and wants buffalo chicken chipped, and then bloody roast beef. Then they want some cheese so you have to reopen your cheese slicer too. It's happened a few times before. Then by the time they're done ordering it's 10:07 or something and you have to stand there cleaning off the slicers again because you can't just leave them dirty. Ugh.
You know you don't "have" to wait anxiously At the counter for customers. You can clean up some of your equipment when it starts to die down. That's what my store's deli does.
Well yes but then say you clean the slicers off and then some asshat walks up at 9:55 and wants buffalo chicken chipped, and then bloody roast beef. Then they want some cheese so you have to reopen your cheese slicer too. It's happened a few times before. Then by the time they're done ordering it's 10:07 or something and you have to stand there cleaning off the slicers again because you can't just leave them dirty. Ugh.
If that actually does happen, just stay over and clean the machines. You get paid time and a half just for delivering decent service. If your deli manager complains, tell him you'll call a health inspector. Some things are not in our control at all, and any decent manager understands that many customers are greedy.
