Every few weeks or so, we get bad "batches" of plastic or paper bags. Paper bags with holes at the bottom, no handles, or that stick to each other like glue, plastic bags that won't open automatically, or ones that have terrible/broken handles. Then we have to wait a week to get a new shipment in. It slows everything down significantly, as baggers/cashiers have to struggle with bagging groceries. Anyone else have this issue? Any possible ideas/solutions?
-- Edited by Going 4011 on Thursday 24th of April 2014 08:55:38 AM
There is a number you can call to report bag quality issues, but stores have been using it for years and they have been getting worse, not better, so that's obviously pointless.
I can't even get paper bags with handles in anymore; number doesn't work to order them.
Yes. The bags are ****. Sometimes they vary wildly in color too. We've had some that were almost salmon pink instead of the tan. It enraged customer. Right now we have bags that have lots of holes in them and had many more spills at checkout. I feel powerless since it's a quality control issue no one seems to care to correct.
the CSM or FEM can make a claim on the bags & get credit but you still have to wait for replacements and the quality i up in the air.
customers hate loose bags, bags that won't open and bags with holes especially at self checkout.
Those bags really annoy the hell out of me. Kroger is losing so much money by using the quality bags they do today.
And my hardlined b-i-t-c-h of a manager got on to me about them as well.
She had opened a register and I was bagging for customers.
Hardlined "b" of a manager comes around to me and tells me that I am bagging incorrectly. Tries to show me the "right" away.
I bring up an issue of the fact that I am aware of proper bagging procedures, but do not want to chance the bags breaking.
Hardlined "b" of a manager tells me "They are built for it and won't break." Then after the customers are gone and her register is shut off again she takes me aside and chews me out for attempting to subvert her authority in front of a customer.
Well two days later I am walking back home with one of the bags - that I bagged for myself in self-checkout and did the best that I could to bag with - and guess what? Yep the bag breaks.
So basically I got chewed out by my main manager, who has the authority to hire and fire me or send me home, who told me that I should be bagging a certain way due to that's how it's done. When I know damn good and well if I always followed that way that we would have customers getting pissed off about broken bags or things falling out of them.
I can not tell you as a courtesy clerk how many times I have put a new rack of bags on and at some point have had to yank off one or two while bagging for a customer. I do what I can and am careful about how I bag (that "strive for five" thing is total bullcrap btw) but the quality of the bags is something that I can not control no matter how professional I try to be, how careful I am or how much I "follow procedures."
Basically if I see the manager on as a cashier I do my best to avoid her as a bagger. I don't need to be written up or sent home just because Kroger can't get their asses in gear and realize they need to spend a bit more money on better quality bags!
We had the salmon pink looking bags also now we have bags that are darker than usual. The bags are sh** !! We now have customers requesting paper bags or to double bag everything. It's annoying and a pain in the a** but there's nothing we can do.
We had the salmon pink looking bags also now we have bags that are darker than usual. The bags are sh** !! We now have customers requesting paper bags or to double bag everything. It's annoying and a pain in the a** but there's nothing we can do.
While I hate them (outside non-Kroger bags) with a passion, lately I have begun to envy and even applaud the customers who bring them in for bagging.
At least I don't have to deal with the plastic bags when that happens. I have even had customers request the paper bags that we keep beneath the counters.
Environmentally friendly *and* a bit easier to deal with. Yea. I can work with that.
