Search the forum for topics with elms and ring/tender in the title.
Not being a jerk, I just know that there are multiple topics on this filled with paragraph after paragraph of tips, much of which I wrote myself, and I have no interest in retyping all that info.
Use both hands while ringing, don't choose a tender until you know the payment method (EFT locks up the register for a few seconds if you cancel it. No tender freezes the clock anymore), don't secure in an order, close the drawer immediately after it opens and then hit clear (if you skip clear you'll get stuck on a B message for a sec) no sale + enter and do whatever you need to do in the drawer (no sale + 99 + enter will print the receipt if you forget the amount of change coming back).
Aside from that tech's right, lots of good info (and some outdated) in the old ELMS threads.
close the drawer immediately after it opens and then hit clear (if you skip clear you'll get stuck on a B message for a sec) no sale + enter and do whatever you need to do in the drawer
DO NOT do this. out of order drawer pops is a red flag for loss prevention. a few are allowed but beyond that it'll get reported as possible suspicious activity.
close the drawer immediately after it opens and then hit clear (if you skip clear you'll get stuck on a B message for a sec) no sale + enter and do whatever you need to do in the drawer
DO NOT do this. out of order drawer pops is a red flag for loss prevention. a few are allowed but beyond that it'll get reported as possible suspicious activity.
Never had a problem with it at my store. We have one guy who checks REALLY slowly and only holds onto a 100% ELMS score because he closes the drawer after ever pop. He's been there for at least 30 years and is hated by management, so if it was a good enough reason to get rid of him they'd go with it.
Lots of people pop their tills all the time to look busy during downtime, too.
close the drawer immediately after it opens and then hit clear (if you skip clear you'll get stuck on a B message for a sec) no sale + enter and do whatever you need to do in the drawer
DO NOT do this. out of order drawer pops is a red flag for loss prevention. a few are allowed but beyond that it'll get reported as possible suspicious activity.
Never had a problem with it at my store. We have one guy who checks REALLY slowly and only holds onto a 100% ELMS score because he closes the drawer after ever pop. He's been there for at least 30 years and is hated by management, so if it was a good enough reason to get rid of him they'd go with it.
Lots of people pop their tills all the time to look busy during downtime, too.
To look busy? You're a ****ing cashier. Not an IRS auditor. You gotta be proactively inviting customers to your line or scrubbing bathrooms with a toothbrush.
close the drawer immediately after it opens and then hit clear (if you skip clear you'll get stuck on a B message for a sec) no sale + enter and do whatever you need to do in the drawer
DO NOT do this. out of order drawer pops is a red flag for loss prevention. a few are allowed but beyond that it'll get reported as possible suspicious activity.
Never had a problem with it at my store. We have one guy who checks REALLY slowly and only holds onto a 100% ELMS score because he closes the drawer after ever pop. He's been there for at least 30 years and is hated by management, so if it was a good enough reason to get rid of him they'd go with it.
Lots of people pop their tills all the time to look busy during downtime, too.
To look busy? You're a ****ing cashier. Not an IRS auditor. You gotta be proactively inviting customers to your line or scrubbing bathrooms with a toothbrush.
Downtime implies no customers that can be pulled and we weren't allowed to wander more than a few feet while working in a checkstand. If you stand around talking you get the "IF YOU HAVE TIME TO LEAN YOU HAVE TIME TO CLEAN" spiel, but you run out of **** to do at a checkstand in about 10 minutes of net downtime so yeah, you gotta do what you gotta do to look busy. Pop the till, **** around with coupons, make all the $20 bills face the same way, separate checks from misc bills, or just pop it and close it every 20 seconds.
