I've been at Kroger for about a year and have recently been promoted to the position of front end supervisor. While it's not an extremely hard job, it does come with a lot of added responsibility, and apparently no compensation. I'm still making the same ****ty 7.70 I was making to ring orders and bag groceries. I talked to my store manager about it and she said the same old "it's corporate's decision not mine" even though the HR rep in my store decides pay. I don't understand why this position doesn't come with even a LITTLE bonus. Is there anything the union can do about this?
This is exactly why I refused the position when asked if I wanted to "move up". I told them to shove it because i wouldn't be their brainwashed little slave for no extra money. If i received a $1 raise, for it, i would have agreed, but for nothing extra... I'll stay on the register, thank you.
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Would you like fries with th... I mean, your milk in a bag?
lol I wouldn't, that's just sad. We touch over 50k a day easy. On top of that, iv heard of a couple people being shot in the booth and robbed recently. Your in charge of prob 50 people depending on your store. That's a lot of people and even if one calls in. Your day just became extremely stressful. On top of that you have que vision, tracking customers thru the store and if you let the lines get too long. Management has your balls. Your a punching bag. Your the first person anyone in the store calls for 90 percent of anything.
lol I wouldn't, that's just sad. We touch over 50k a day easy. On top of that, iv heard of a couple people being shot in the booth and robbed recently. Your in charge of prob 50 people depending on your store. That's a lot of people and even if one calls in. Your day just became extremely stressful. On top of that you have que vision, tracking customers thru the store and if you let the lines get too long. Management has your balls. Your a punching bag. Your the first person anyone in the store calls for 90 percent of anything.
You touch $50K in store sales a day? That's not a big store at all. And no supervisor is ever over 50 people at one time. You're probably 'over' about 8 employees at your peak Napoleon. QV in a 50K store is probably like a 3-3-3 most of the day. I will agree though that a supervisor is called waaaaay too much for problems that cashiers should know how to solve. Like, "This coupon won't scan since its barcode is faded." Well why don't they just 6809 the bitch so we can get the line moving? It's not like management is going to audit your refunds and suspend you for using common sense.
lol I wouldn't, that's just sad. We touch over 50k a day easy. On top of that, iv heard of a couple people being shot in the booth and robbed recently. Your in charge of prob 50 people depending on your store. That's a lot of people and even if one calls in. Your day just became extremely stressful. On top of that you have que vision, tracking customers thru the store and if you let the lines get too long. Management has your balls. Your a punching bag. Your the first person anyone in the store calls for 90 percent of anything.
You touch $50K in store sales a day? That's not a big store at all. And no supervisor is ever over 50 people at one time. You're probably 'over' about 8 employees at your peak Napoleon. QV in a 50K store is probably like a 3-3-3 most of the day. I will agree though that a supervisor is called waaaaay too much for problems that cashiers should know how to solve. Like, "This coupon won't scan since its barcode is faded." Well why don't they just 6809 the bitch so we can get the line moving? It's not like management is going to audit your refunds and suspend you for using common sense.
I was never taught to use 6809.
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Would you like fries with th... I mean, your milk in a bag?
This is why so few people are willing to be scheduled as a floor supervisor where I work. A lot of them will say basically, "so... it's a promotion, but there's no raise? What's up with that? Pretty much every other place gives a raise when taking on more responsibility. No thank you..." Unless you want to deal with the excessive workload, stress and problems associated with becoming a department head one day, it's frankly not worth it to "move up" in such a cheap, greedy company that cares nothing about its employees.
Let's face reality here... there are far, far better paying retail jobs out there (Costco, ALDI, heck even Albertsons and Tom Thumb, and others), but the standards are higher and there are people that work at Kroger that couldn't cut it elsewhere. Not surprisingly, these companies with higher standards also happen to offer better pay, more benefits and care more about the employees. If Kroger is not just a temporary job for you while other things come together in your life, and you believe you're capable of making it at another job that pays better, then there's no reason not to try, because Kroger isn't going to change it's stance on obtaining the cheapest labor possible anytime soon.
Kroger is a prime example of a publicly-traded company where the company executives are happy, the shareholders are happy, but the employees are miserable, and the employees are the reason the executives and shareholders are happy to begin with, yet don't expect the executives or the shareholders to show any appreciation for that wealth and prosperity brought to them by the employees making minimum wage or slightly above minimum wage.
-- Edited by GenesisOne on Tuesday 8th of July 2014 12:29:44 PM
lol I wouldn't, that's just sad. We touch over 50k a day easy. On top of that, iv heard of a couple people being shot in the booth and robbed recently. Your in charge of prob 50 people depending on your store. That's a lot of people and even if one calls in. Your day just became extremely stressful. On top of that you have que vision, tracking customers thru the store and if you let the lines get too long. Management has your balls. Your a punching bag. Your the first person anyone in the store calls for 90 percent of anything.
You touch $50K in store sales a day? That's not a big store at all. And no supervisor is ever over 50 people at one time. You're probably 'over' about 8 employees at your peak Napoleon. QV in a 50K store is probably like a 3-3-3 most of the day. I will agree though that a supervisor is called waaaaay too much for problems that cashiers should know how to solve. Like, "This coupon won't scan since its barcode is faded." Well why don't they just 6809 the bitch so we can get the line moving? It's not like management is going to audit your refunds and suspend you for using common sense.
Actually, based upon the context of their post, they were talking about touching actual cash, not sales, which would make it most likely a very busy store (I normally only touch ~$10k in a store that does $1.3 mil a week)
Some stores do it. it's PLU you'd use if you forgot to do a senior discount. ours doesn't use it for coupons.
There are a couple coupon PLUs for store coupons that won't scan 30021 & 30022 for food stamp-able and non-food stamp-able, there's the digital coupon one which is 58... something. They're on the produce rollers.
But best practice for manufacture coupons that won't scan is still mfr coupon, dept code, amount but they don't want anybody but supervisors do use the dept codes. I only have a couple of those memorized like 1, 3 & 6 which are grocery, produce and meat.
Every time I get worked up in customer service my sister points out to me that they gave me so much more responsibility and no compensation for it and to take a breather.
I swear if they even did a 50 cent or dollar premium for floor sup/customer service shifts, they'd get people who cared and worked hard and wanted to do it. My friend loves supervising but he's been doing it like 6 months and been told "good job with the dips" maybe twice while the people who aren't there during the busy times take the credit
