At our store, cashiers remain at their registers with lights turned on when they're working, if they don't have a customer, they just stand and wait. Now we got a new FE manager, and she's saying that whenever there's no customer, they have to go to the back of their register and direct traffic to their register. Is this how other Krogers generally do things? It seems counter-intuitive to me, customers just get confused if they see a register with its light on, but no cashier, and it can quickly get annoying when it gets busy and the cashiers have to circle around or push through other people to get to their station Not to mention quite a few cashiers tend to get chatty real quickly, so when there's a slow period I definitely see some of the cashiers milling around in the back of the registers while others actually pick up customers.
-- Edited by Going 4011 on Thursday 7th of August 2014 09:21:17 AM
At our store, cashiers remain at their registers with lights turned on when they're working, if they don't have a customer, they just stand and wait. Now we got a new FE manager, and she's saying that whenever there's no customer, they have to go to the back of their register and direct traffic to their register. Is this how other Krogers generally do things? It seems counter-intuitive to me, customers just get confused if they see a register with its light on, but no cashier, and it can quickly get annoying when it gets busy and the cashiers have to circle around or push through other people to get to their station Not to mention quite a few cashiers tend to get chatty real quickly, so when there's a slow period I definitely see some of the cashiers milling around in the back of the registers while others actually pick up customers.
-- Edited by Going 4011 on Thursday 7th of August 2014 09:21:17 AM
Which is exactly what happens...
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Would you like fries with th... I mean, your milk in a bag?
My store strongly encourages this. It does confuse customers but makes the floor runners job easier. It also makes is look willing to help out the next customer. To cut down on the confusion just say I can help you on lane whatever and point them to where they need to go.
Our manager has cashiers when no customers in their lines do this:
-straighten their workspace/registers
-make sure smal items by their checkstands are in order
Then they stand behind their checkstands ready to take them into their lane. They also have to greet them whether they are going in line or not. 'Be productive and take initiative.' Is the motto
We are supposed to go to the front of our registers - they call it the smile zone. I never have time. I condition the candy racks, drink coolers, clean the register, take the hand baskets back and pick up any trash off of the floor.
We are supposed to go to the front of our registers - they call it the smile zone. I never have time. I condition the candy racks, drink coolers, clean the register, take the hand baskets back and pick up any trash off of the floor.
As a courtesy clerk, i'll usually do my cashiers a favor and take the hand baskets back whenever I see them. It's not in the job description (despite everything else...) but i do it so that I can 'look busy' and not have to bag if I don't have to.
this is a "best practice" and kroger has a video on it. i agree it makes no sense when it's busy because you have to push through customers sometimes to get to your register but it can be helpful too particularly if your floor person can't be where they're supposed to be directing traffic.
Yes, it is what used to be called a "best practice" but is now just called a key retailing standard. If your store/division isn't doing this, you are probably several waves behind rolling out key retailing.
We are supposed to go to the front of our registers - they call it the smile zone. I never have time. I condition the candy racks, drink coolers, clean the register, take the hand baskets back and pick up any trash off of the floor.
As a courtesy clerk, i'll usually do my cashiers a favor and take the hand baskets back whenever I see them. It's not in the job description (despite everything else...) but i do it so that I can 'look busy' and not have to bag if I don't have to.
It would probably fall under cleaning. Our courtesy clerks are supposed to keep the checkstand area clean. They never do, they don't really have time.
We are supposed to go to the front of our registers - they call it the smile zone. I never have time. I condition the candy racks, drink coolers, clean the register, take the hand baskets back and pick up any trash off of the floor.
As a courtesy clerk, i'll usually do my cashiers a favor and take the hand baskets back whenever I see them. It's not in the job description (despite everything else...) but i do it so that I can 'look busy' and not have to bag if I don't have to.
It would probably fall under cleaning. Our courtesy clerks are supposed to keep the checkstand area clean. They never do, they don't really have time.
Our cashiers do that here. Although I do try to keep the underneath part clean and organized. Not an easy thing when every other goddamn bag rips or tears and you end up throwing them into that little crawlspace because a) it's the closest spot and b) there's space for it. So I try to intermittently remove as many of those I can while straightening out paper bags, making sure bag boxes are there, etc. Not an easy thing either as busy as our store gets.
Our cashiers clean registers and gather up gobacks in between customers. We don't encourage them to stand behind the lanes because it will make QueVision think a cashier's taking too long with a customer.
Our cashiers clean registers and gather up gobacks in between customers. We don't encourage them to stand behind the lanes because it will make QueVision think a cashier's taking too long with a customer.
Yes, but everyone besides the corporate lackeys and certain managers know that Que-Vision is a total retard.
Our cashiers clean registers and gather up gobacks in between customers. We don't encourage them to stand behind the lanes because it will make QueVision think a cashier's taking too long with a customer.
Only if they stand in the actual lane. The sensors are specifically placed to not count anyone standing at the end where they should be.
Not to mention quite a few cashiers tend to get chatty real quickly, so when there's a slow period I definitely see some of the cashiers milling around in the back of the registers while others actually pick up customers.
