Our store dont utilize bakery service clerks, produce nor meat clerks for front end service because they handle food. They do have sinks to rinse and its not like they dont go take sh*ts in between which can spread e.coli.and such.i believe these depts should also serve the front end since their products are rung up by all cashiers.They shouldnt have that peace of mind, and should have that added responsibility.
Our store dont utilize bakery service clerks, produce nor meat clerks for front end service because they handle food. They do have sinks to rinse and its not like they dont go take sh*ts in between which can spread e.coli.and such.i believe these depts should also serve the front end since their products are rung up by all cashiers.They shouldnt have that peace of mind, and should have that added responsibility.
Right. And front end needs to help Grocery stock and maintain the shelves because Grocery is the one that's getting customers through the door. You don't have enough customers, you get less hours.
Get off your deluded high horse and get back to reality.
-- Edited by NutritionWhore on Saturday 9th of August 2014 09:52:11 PM
You don't get that bakery service clerks have to actually make most of the product that we sell, do you?
The reason isn't that we handle food. it's that we HAVE TO BE THERE TO RUN THE COUNTER and get our product out on the floor!
Front end is important but guess what - customers won't come in if there's no product on the shelf! When was the last time any of you FE people ever went back and helped bake cookies,or fry chicken, or stock the dairy cooler?
You don't get that bakery service clerks have to actually make most of the product that we sell, do you?
The reason isn't that we handle food. it's that we HAVE TO BE THERE TO RUN THE COUNTER and get our product out on the floor!
Front end is important but guess what - customers won't come in if there's no product on the shelf! When was the last time any of you FE people ever went back and helped bake cookies,or fry chicken, or stock the dairy cooler?
I had a co-manager who would make any surplus courtesy clerks or cashiers work in dairy if it was getting slow. Having them scan out the nasty damaged products was enough to make them respect the dairy workers more.
Our store dont utilize bakery service clerks, produce nor meat clerks for front end service because they handle food. They do have sinks to rinse and its not like they dont go take sh*ts in between which can spread e.coli.and such.i believe these depts should also serve the front end since their products are rung up by all cashiers.They shouldnt have that peace of mind, and should have that added responsibility.
Right. And front end needs to help Grocery stock and maintain the shelves because Grocery is the one that's getting customers through the door. You don't have enough customers, you get less hours.
Get off your deluded high horse and get back to reality.
-- Edited by NutritionWhore on Saturday 9th of August 2014 09:52:11 PM
Departments that have service counters (deli, bakery, meat, seafood, floral) aren't suppose to be called to the front end.
Ideally other departments shouldn't be called up, but Kroger doesn't give a **** about people and hires bare minimum cashiers. At least Walmart is open about their carelessness.
Our store dont utilize bakery service clerks, produce nor meat clerks for front end service because they handle food. They do have sinks to rinse and its not like they dont go take sh*ts in between which can spread e.coli.and such.i believe these depts should also serve the front end since their products are rung up by all cashiers.They shouldnt have that peace of mind, and should have that added responsibility.
Right. And front end needs to help Grocery stock and maintain the shelves because Grocery is the one that's getting customers through the door. You don't have enough customers, you get less hours.
Get off your deluded high horse and get back to reality.
-- Edited by NutritionWhore on Saturday 9th of August 2014 09:52:11 PM
O.P-
I work a perishable dept. FYI.
Ah, no wonder you're complaining. No one must like your work, and would often ask for "that other person" to [insert task here].
You should work in receiving. You'll get all the praise you want there.
all Kroger have to do is hire more, front end worker and let the other dept get their job done,this is why they can't make goal, on oos.
I think one day this year we made OOS goal. Our replenishment reports have more exclamation marks than a typical comment submitted by an enraged 10-year-old on YouTube. Surely our managers realize that signing a dozen rainchecks a day is a little unusual.
Departments that have service counters (deli, bakery, meat, seafood, floral) aren't suppose to be called to the front end.
Tell that to our co-manager who panics at the first sign of a dip or a waiting customer in line. He calls for baggers from other departments an average of twice a day. Usually when it's not even needed. If there was any excuse it would be because Front End can't get its crap together and put enough courtesy clerks on clock when needed. Anyway, my point is, we have had produce come up and bag. When I see one of them, if I come in and am coming off the 'lot or just clocked in or something similar, I always relieve that person first. Thanks to this forum, I now know just what sort of things they do and go through. I whine about Front End constantly but those guys, wow. We have had floral bag for us a few times. We usually do not get deli, meat or seafood bag. Frozen bags for us more than they ever should. All when called up by the person I now have dubbed "A-Hole Man." Our wonderful co-manager for Front End.
Departments that have service counters (deli, bakery, meat, seafood, floral) aren't suppose to be called to the front end.
Tell that to our co-manager who panics at the first sign of a dip or a waiting customer in line. He calls for baggers from other departments an average of twice a day. Usually when it's not even needed. If there was any excuse it would be because Front End can't get its crap together and put enough courtesy clerks on clock when needed. Anyway, my point is, we have had produce come up and bag. When I see one of them, if I come in and am coming off the 'lot or just clocked in or something similar, I always relieve that person first. Thanks to this forum, I now know just what sort of things they do and go through. I whine about Front End constantly but those guys, wow. We have had floral bag for us a few times. We usually do not get deli, meat or seafood bag. Frozen bags for us more than they ever should. All when called up by the person I now have dubbed "A-Hole Man." Our wonderful co-manager for Front End.
Twice a day is not bad at all. Your store doesn't use much relief help, actually. On a good day, we call ppl to come bag or check at least 5 times.
I thought that produce was called up there quite a bit. Maybe with the better "meat and produce ads" they don't anymore. I think it's cooperate thing, I don't hear jingles "come to Kroger, we have better grocery and frozen". And yes kudos to the people that said no one from a service dept should be called to bag.
You don't get that bakery service clerks have to actually make most of the product that we sell, do you?
The reason isn't that we handle food. it's that we HAVE TO BE THERE TO RUN THE COUNTER and get our product out on the floor!
Front end is important but guess what - customers won't come in if there's no product on the shelf! When was the last time any of you FE people ever went back and helped bake cookies,or fry chicken, or stock the dairy cooler?
Thank you.... Thank You... You just read my mind. The Front end helping a department out HA that's a good one. They barely do go backs and won't touch the cold ones.
Here's why Kroger corporate knows that there are people who have to be there to do Drug GM, Dairy, Floral. So they plan to uses those people in those departments so they get the biggest bang for there buck. They know that those people are there and plan to uses them as much as possible. It saves a ton of Kroger bucks having it that way.
They don't care that employees get burnt out running in circles all day long. Its all about cutting cost and making as much money as possible.
And don't seem to care that we can't get our loads done, meet oos, condition, and all the other duties, plus customer service done in our own departments and what really ticks me off is I don't get those hours back..
And don't seem to care that we can't get our loads done, meet oos, condition, and all the other duties, plus customer service done in our own departments and what really ticks me off is I don't get those hours back..
You get paid the same $7.45 or whatever whether you're up front or not, so you shouldn't be too mad. The people that should be mad about it are the department managers that are held RESPONSIBLE whenever their kingdoms look like **** whenever the knights -- err, clerks -- have to up front to confront the beast that is Que-Vision. The department managers and or backups are the ones that actually get a CA or suspension if bad yogurt is still on the shelf or if there are X number of items on the afternoon scan. Of course, maybe Kroger is doing this on purpose so that they will become understandably fed up and leave. That way you can get someone else to come in on a lower pay level, with a newer contract, and less PTO. Kroger has engineered this exodus of DMs and leads better than Stalin engineered the famines!
We are called every stinking day in floral. This week, we are in the midst of a remodel in floral. I came in Wednesday to total disarray. So I got called to open a register, and when I asked management if I could be excused from the register for the day, since my entire department was in shambles, she said "we all got stuff to do." Also, we do have a so-called relief schedule, where the departments have their days to be called to the front. Our days are Tuesday and Sunday. Later on Wednesday, after my closing person came in, we were both called to come up and run a register. Department still in a mess. It is a cluster &^#!. I am the number #1 floral department in sales in my district. It doesn't matter. So we will be going into the weekend with zero fresh arrangements made, no running water or drain, having to wing it. We get a truck tomorrow, with fresh cuts from the weeks deliveries still waiting to be put in the case, which is supposed to be up and running tomorrow. I am 100% sure that we will be called up numerous times, with no regard for taking care of business in my department.
We are called every stinking day in floral. This week, we are in the midst of a remodel in floral. I came in Wednesday to total disarray. So I got called to open a register, and when I asked management if I could be excused from the register for the day, since my entire department was in shambles, she said "we all got stuff to do." Also, we do have a so-called relief schedule, where the departments have their days to be called to the front. Our days are Tuesday and Sunday. Later on Wednesday, after my closing person came in, we were both called to come up and run a register. Department still in a mess. It is a cluster &^#!. I am the number #1 floral department in sales in my district. It doesn't matter. So we will be going into the weekend with zero fresh arrangements made, no running water or drain, having to wing it. We get a truck tomorrow, with fresh cuts from the weeks deliveries still waiting to be put in the case, which is supposed to be up and running tomorrow. I am 100% sure that we will be called up numerous times, with no regard for taking care of business in my department.
Relief schedule?! At my store it's every ****ing department every day for at least 2 hours.
