I hate when I get put on an express lane. Those lanes just piss me off more than anything. It takes SO much longer to ring and bag at the same time. Plus, there isn't very much room to even bag. Also, there's those customers that don't know how to take their bags so I run out of bags because they're all full. When I get told to go to 7 or 8 (our express lanes), I get furious. Like ruin my day furious. Hate these lanes SO much!
Bunch of small orders with people who can't figure out how to pay. All the people who tried to buy booze in the self checkout and were told they can't come to my lane. The homeless, the drunks, the people who don't pay attention to signs. It's lovely. I feel you.
All the people who tried to buy booze in the self checkout and were told they can't come to my lane.
Explain?
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Some express are nice, some aren't. The ones in my store were terrible. The card readers were basically within the area of the next register instead of yours. It was set up like a department store counter, with one long counter divided into five registers. The bags were facing away from us and we had zero room to put other items while we bagged.
Then there's the Kroger that's much closer to where I live. The express lanes are their own register, complete with their own belt and their own bag carousel.
i don't mind express when it's a busy day. most people have more than 15 when it's busy so they **** off to the other big lanes that don't have a bagger anyways so at least I don't have to bag a $300 order.
although i do hate when a person with 3 WICs come through my lane and i'm the only express open.
First of all, Kroger needs to make it more obvious that the express lanes are just that - for small orders. Our small sign up by the light now say something to the effect of "about 15 items." How passive/aggressive can you get? Anyway, apparently, 60 items is "about 15 items", even though the large lanes with a bagger are doing the orders that should be coming through express.
Secondly, management should try to keep the items small or at least provide sack help if they are going to send large orders through express. They obviously do not want small orders waiting behind large orders on a large lane, but why is it OK for small orders to be waiting behind large orders on an express lane???
Thirdly, don't you think the customer shares some of the responsibility for keeping the express lane moving? Why do people think, just because they are on express that it is faster to count out .99 in change than to get out a dollar and get a penny back? We have plenty of change in our drawers. We can make change faster than you can dig yours out of the bottom of your purse and pockets. Also try unloading your order from the basket when you set it down. It doesn't magically jump out so I can scan it. And don't wait until I am done with the person I am waiting on before you begin unloading your cart. There is plenty of room on the belt. Just put a divider down between orders. Don't stand there counting your items, then get in express even though you have more than is allowed. Do you think you are too special to wait a moment at a regular checklane? Don't tell me you have more items than allowed and ask if it is OK to come through anyway. If you are asking my permission, I'm going to tell you it is express and reiterate the count to you. Take your bags off the carousel as they are bagged. There is only so much room I have to work with and when it is gone - IT IS GONE! Have your coupons, checkbook, or card ready. You only have a few items, after all.
All the people who tried to buy booze in the self checkout and were told they can't come to my lane.
Explain?
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Our state law says we can't make alcohol sales at self checkout. There are signs at every self checkout lane that say this, and it's been this way for quite some time, but many people just can't be bothered to pay attention.
All the people who tried to buy booze in the self checkout and were told they can't come to my lane.
Explain?
========
Our state law says we can't make alcohol sales at self checkout. There are signs at every self checkout lane that say this, and it's been this way for quite some time, but many people just can't be bothered to pay attention.
Oh wow. Here the self-checkout person just walks over and checks their ID's.
Anyway, we can't turn people away once they start unloading their crap. We can advise them about our 15-item limit, but if they still push on and set their crap down we HAVE to check them out. >.>
people with their own giant bags at express piss me off. there's no space for those things. i've had a hundred plus items come through but I had to take them.
one night i had an empty big lane behind me and told the customer to come with me to the next lane and i'd check her out there. she started yelling at me saying i was refusing to help her. NO, you're **** giant buggy is overflowing! have some sense.
i also hate customers who refuse to move just 5 feet to a totally empty big lane that could easily take their huge order with no wait. instead they want to stay in express and kill queueing and the cashier's arms along with it.
I hate running express....the so called floor supervisor LOVES to get me behind by telling people with $300 + in groceries to go through my lane....the customers won't get their own bags, always are complaining about something not ringing up right, tons of coupons, and then want to know who is going to take their groceries to their car...Um...hello....do you SEE a bagger? Go through a regular lane, and don't listen to an idiot telling you to go through express when you have huge orders!!
I hate running express....the so called floor supervisor LOVES to get me behind by telling people with $300 + in groceries to go through my lane....the customers won't get their own bags, always are complaining about something not ringing up right, tons of coupons, and then want to know who is going to take their groceries to their car...Um...hello....do you SEE a bagger? Go through a regular lane, and don't listen to an idiot telling you to go through express when you have huge orders!!
I had a FES once who got onto me a little bit about bagging for the Express cashier. Thing is, the customer had cloth bags that he wanted to use. Since I am a courtesy clerk, I'm used to bagging those things. FES says "We normally don't bag for them" I say "I know, but they had cloth bags." FES didn't say anything else.
I think the solution to this is to rotate cashiers off the express lanes to bigger registers. This will make it fair to all cashiers.Express cashiers do get worn out quicker because the Manger on duty directs traffic to registers and disregards the 15 or so rule. The customer expects the cashier to still bag and load their cart bringing the cashiers ratings down because he or she is doing two jobs and they are being graded by time. It's unfair to the cashier when stats come out and they are rated low due to being in the express lane.
