If you were store manager what are a few things you'd do differently? Anyone you'd fire or demote? Any under-appreciated people you would promote? Any policies you'd change? Just curious.
Hmmm, I really like my store manager. The only things I'd change would be tougher on the abusers, and then fire the grocery manager so I can have the department lol. Kidding of course. I would also try and push for a sooner store remodel, but our numbers don't really allow for it ahead of other places, so I doubt that'd have any effect. I can't wait for concrete floors and new coolers though! I'd promote anyone who wants to learn and advance themselves, which are few and far between.
Well, I'm on the FE, so I don't know too much about other dept's, but...
1) Re-instate rewarding people who meet/exceed targets (OSAT compliments, ring tender, QueVision, etc etc). We used to give people $15 gift cards for being mentioned by name on surveys, now you're lucky if it even gets noticed.
2) Get a lot stricter on call-outs. It's one thing if you're sick (and bring in a doctor's note if it's more than a day or two), but when we have 4-5 people just plain not show up and barely get fussed at the next day, that's ridiculous.
3) I'd stop pressuring employees to participate in whatever stupid program Corporate is pushing. Gently encourage, sure, I get it, you kinda have to. But I wouldn't, say, threaten to write people up for not pushing CharityOfTheMonth.
4) I'd be less strict with people who get their work done. If you're putting in your hours and meeting goal and working hard day in and day out, I don't give two rats asses if you forget your name badge one day, or take too long a break once in a while.
5) Fix Nutrition (somehow). They've been a revolving door of leads in and out, there's too few hours, too little help, way too many out-of-stocks.
6) Not wear sombreros on Taste of Mexico. Just why.
7) Not always take the side of the customer. Sometimes the customer is lying or confused, I would never punish an employee just on the word of one.
-- Edited by Going 4011 on Sunday 9th of November 2014 09:00:33 PM
.....i would kill myself from self-loathing.....although I would lack a conscience so that probably wouldn't happen and I would just continue to make the work lives of others miserable while I rationale to myself it's just a job I do all the time not knowing most people I work with hate my guts.
__________________
"Resistance is futile...you will be assimilated" - The Krog
If you were store manager what are a few things you'd do differently? Anyone you'd fire or demote? Any under-appreciated people you would promote? Any policies you'd change? Just curious.
Have the Front End Manager's car set on fire in the parking lot as an example to everyone who acts like a complete douche. Blame the fact that no one will put out the fire on the fact that all of our courtesy clerks who could have accessed a fire extinguisher were forced to stay at the registers as baggers at the time, and the two (one?) in the parking lot were too busy bringing in carts and trying to maneuver around the smoke and flames. Stupid bi-tc-h.
I would put in my two weeks, then on the last day go to the store's allocation and balance system and set every single item in the store to: minimum at 150, Balance on Hand at 0. Then go get a drink across the street every night for the next week and watch all hell break loose.
I would put in my two weeks, then on the last day go to the store's allocation and balance system and set every single item in the store to: minimum at 150, Balance on Hand at 0. Then go get a drink across the street every night for the next week and watch all hell break loose.
Lol, that reminds me of a time that the grocery backup was ordering water. He didn't realize that the one he was ordering was ordered by the pallet and not individually so he ordered 22 of them. He got over half a trailer of just water on the next order.
Normally the warehouse catches mistakes like that and will call the store to verify, but that time they didn't.
Positive reinforcement for all employees that do well
Constructive criticism for those who are struggling
Employee appreciation day once a month
For going accident free for a specified amount of time (i.e. Year) id have a celebration (the store pays for tri- tip, chicken, and other goodies)
Rather than forcing donation programs down employee throats, I'd say the employee with the most donations, gets a free lunch from the deli
Try and balance out hours so everyone has a fair amount
Have. "Casual days" once every month (appropriate attire of course)
I would put in my two weeks, then on the last day go to the store's allocation and balance system and set every single item in the store to: minimum at 150, Balance on Hand at 0. Then go get a drink across the street every night for the next week and watch all hell break loose.
I would put in my two weeks, then on the last day go to the store's allocation and balance system and set every single item in the store to: minimum at 150, Balance on Hand at 0. Then go get a drink across the street every night for the next week and watch all hell break loose.
Yeah. You do that for 70,000+ items. Have fun.
If you had full access to the system, it would take you all of 18 seconds to do.
I would put in my two weeks, then on the last day go to the store's allocation and balance system and set every single item in the store to: minimum at 150, Balance on Hand at 0. Then go get a drink across the street every night for the next week and watch all hell break loose.
Yeah. You do that for 70,000+ items. Have fun.
If you had full access to the system, it would take you all of 18 seconds to do.
Access store mgmt doesn't have. And if yours does have that kind of access, they shouldn't.
I would put in my two weeks, then on the last day go to the store's allocation and balance system and set every single item in the store to: minimum at 150, Balance on Hand at 0. Then go get a drink across the street every night for the next week and watch all hell break loose.
Don't have to that, and raising the allocations and dropping minimum to 0 will accomplish nothing. Any department head serious about their job will be watching their orders, and will also know something is amiss with their BOHs. Anyway if you wanna do some damage, just dump all orders, or worse, increase them all. Make sure you do it right before they hit close time, so managers wont be able to revert them. Although managers can still call the warehouse and cancel orders this way too. This of course is assuming you have access to CAO.
My friend has been MOD a lot lately and will be at least a couple times a week for the rest of the year. We're all less stressed because I mean he can't write us up or anything, but that's not the only reason.
He cares more about all the front end people getting their breaks (including me in customer service - he's said, go ahead and close down for 30 (no one who can give me a break), get your break) and produce getting their stuff done than dips. (our head manager once took the coin trays from me and told me to get on a register while customers were at customer service. he had to walk past them to put them back in accounting. are you serious)
He also works on the front, he knows what we actually go through so he doesn't expect us to do 5 things at once.
anyway
how that applies to real managers - respect us and reward us more often. More free food in the break room, more acknowledgment when we do a good job - hey, even a verbal one would be nice once in a while.
the other week, my friend gave a few of us those 2 buck coupons (better than the nothing we get from the others) because it was a hectic understaffed day and we did a good job.
1. Training: Get the new hires trained so they 'actually" know what they are doing rather than throwing them on the floor "expecting" things to be done.
2. Let people do their jobs and if they are doing what they need leave them alone.
3. More support when things get done to let the workers know they are appreciated.
My friend has been MOD a lot lately and will be at least a couple times a week for the rest of the year. We're all less stressed because I mean he can't write us up or anything, but that's not the only reason.
He cares more about all the front end people getting their breaks (including me in customer service - he's said, go ahead and close down for 30 (no one who can give me a break), get your break) and produce getting their stuff done than dips. (our head manager once took the coin trays from me and told me to get on a register while customers were at customer service. he had to walk past them to put them back in accounting. are you serious)
He also works on the front, he knows what we actually go through so he doesn't expect us to do 5 things at once.
anyway
how that applies to real managers - respect us and reward us more often. More free food in the break room, more acknowledgment when we do a good job - hey, even a verbal one would be nice once in a while.
the other week, my friend gave a few of us those 2 buck coupons (better than the nothing we get from the others) because it was a hectic understaffed day and we did a good job.
You know how our HR and Front End is rewarding so-called "Shining Stars?"
WITH A MOVIE IN THE CONFERENCE ROOM.
..........
A. Fracking. Movie. There are like 20-25 names listed. I'm sure all of them plan to attend. Don't even know what movie.
I would demote our meat manager considering how lazy he is.
I'd try to hire more people for night stock so we don't have only two people working the whole store most nights.
I'd let people take their vacations after the first of the year.
I'd let people take longer breaks since we barely have time to eat on ours.
I'd make sure every department had the supplies they need to function properly since our store manager is too busy to be bothered about it.
I'd fire the rude girl who works U-Scan in the mornings.
