I've just been told that I'm next in line to become a floor supervisor. One of the other supervisors said that they were just thrown into the mix, and had to learn a lot of the stuff by themselves, due to our store being busy and there being little time to do actual training. So does anyone on here know how to do the things floor supervisors need to know. Better yet if you are a supervisor, please let me know what situations you run into on the daily basis and how to handle them. A few things I would like to know is, how to do price overrides, how to give refunds, how do void produce if it wasn't the last thing you scanned, how to handle coupons that won't scan for example they have the requirements of the coupon but it's just not taking( I know one way but I'm told we shouldnt be doing that way as much or anymore), how to direct traffic the best way and keep que vision high, and other things of this nature!
price override is you type in the price you want then press price override then scan the item and it'll give you options for why you're price overriding. i only use it for rain checks or if deli/bakery made a mistake then i put customer service.
to void anything that requires a M, just use the override button with your supervisor card.
with coupons you press the coupon button, then the department number that the item on the coupon is for, then the price. then youll have to override it. i always take them cause its mostly our catalina coupons that the ink messed up on.
everything else i dont know since i'm not a supervisor
A few things I would like to know is, how to do price overrides, how to give refunds, how do void produce if it wasn't the last thing you scanned, how to handle coupons that won't scan for example they have the requirements of the coupon but it's just not taking( I know one way but I'm told we shouldnt be doing that way as much or anymore), how to direct traffic the best way and keep que vision high, and other things of this nature!
OP, don't take this as a personal attack, as it's just a cold, hard assessment of the situation. But if you have this many (relatively basic) cashier tasks you don't understand, you just aren't ready to be a floor sup yet. You need to bring this up with your dept head so they understand you don't have the experience to do the job yet.
DON'T DO IT! Floor supervisors don't get paid anymore than ordinary checkers and they have 10 times the responsibility and headache.
I don't blame anyone who doesn't want to deal with that BS any more. At this point I treat it like a game. If I'm not having fun anymore and feel like throwing my keys at a co-manager, I know it's time for a personal day.
Extreme couponers are a non issue since my division got rid of double coupons. keeping people focused and off their cell phones is a big problem. Stay calm. Keep organized. Know the flow of your store. Realize there's a lot out of your control and you'll get blamed for it anyway.
DON'T DO IT! Floor supervisors don't get paid anymore than ordinary checkers and they have 10 times the responsibility and headache.
At my store they top out at $3.00 more per hour. Starting out I think they get 50 cents more per hour, but their pay increases are better over time.
I believe those are for managers and assistant managers, both in title and pay scale.
I was floor supervisor for a week: red vest and override card included. I agree that it was 10x the headache without any pay difference.
It doesn't say manager and assistant managers in my contract book. It says PT Floor Super. For example: cashier 45 months $8.50, floor supervisor 48 months $10.00. Cashier 57 months $10.20, floor supervisor 60 months $13.15. However, this is the old contract book. I don't have a copy of the new contract book, but it is online. They have increased the pay by 10 to 50 cents over the years and cashiers now top out at almost $11.00, floor supervisors around $14.00. A FEM makes a whopping 10 cents more per hour.
Every contract is different, I was talking about my union contract, not various unions in general.
