Last Sunday during our busiest time of day our store manager was chatting on the perimeter of the sales floor with another store manager who was shopping. This lasted about 20 minutes all the while he didn't say hi to other customers. Today we get a nasty email saying we didn't say enough hi's to our customer connect shop. Our SM is good about telling us to say hi, but he needs to take some of his own medicine.
One of our co-managers failed a mystery shop because he didn't show the customer where the item was, he just told them the location of it. I found it quite entertaining.
Our store manager doesnt speak to employees or customers. He only speaks when you speak to him first but he will only talk to the co managers other than that he wont say a word.
One of our co-managers failed a mystery shop because he didn't show the customer where the item was, he just told them the location of it. I found it quite entertaining.
Our store manager doesnt speak to employees or customers. He only speaks when you speak to him first but he will only talk to the co managers other than that he wont say a word.
One of our co-managers failed a mystery shop because he didn't show the customer where the item was, he just told them the location of it. I found it quite entertaining.
While shopping myself, I passed my manager 3 times and each time he was walking and looking down at the floor. Finally passed him a 4th time and I spoke first. He then stopped and chatted quite a while. He is always busy and "on a mission." But, I agree, if we are expected to say hello to customers, then management should as well.
Hypocrisy at its finest. Not only do they fail to say hello quite often, but they also preach "people oriented, not task oriented" -- while constantly bugging people for tasks. It's a joke.
I mean, all of these are ridiculous policies to begin with. Who actually enjoys it when every employee says hello to them when they shop? I sure as hell don't.
I think it'd be a lot better if you could just use common sense. If a person seems like they are having trouble finding something, offer to assist. If they are the chatty type, then feel free. But the one who obviously are there just to shop without the human interaction, you should be able to let them be. It's not that hard to tell with most people. A smile should suffice for most to be honest.
Also, someone on their cellphone, listening to their earbuds, or chatting with their family/friends, is not in a talkative mood. But we must be a nice little trained automaton and spout the catch phrase anyway!
