Any of you have that one pet peeve annoying regular customer that when you see them walking towards the checkout area, you start praying they don't come through your lane? Tell your stories.
With me is this one very annoying woman that always fills up her cart with over 100 items, she fills up my conveyer belt and then starts handing me a whole bunch of perishables that she decided she's not buying after all. Then after I finish scanning and tell her total and she starts questioning the prices making me scroll all the way up "Did my eCoupons go through?, Are you sure I got my $5.00 off mega savings? It just seems too high.".... Then she starts going through her paper coupons at the very end when she had all the time while I was scanning her 100 items to sort them out. Oh and when her EBT (food stamp) card doesn't cover the full amount she starts digging for loose change, holding up the line even longer.
Luckly she only shops about once or twice a month.
Any of you have that one pet peeve annoying regular customer that when you see them walking towards the checkout area, you start praying they don't come through your lane? Tell your stories.
With me is this one very annoying woman that always fills up her cart with over 100 items, she fills up my conveyer belt and then starts handing me a whole bunch of perishables that she decided she's not buying after all. Then after I finish scanning and tell her total and she starts questioning the prices making me scroll all the way up "Did my eCoupons go through?, Are you sure I got my $5.00 off mega savings? It just seems too high.".... Then she starts going through her paper coupons at the very end when she had all the time while I was scanning her 100 items to sort them out. Oh and when her EBT (food stamp) card doesn't cover the full amount she starts digging for loose change, holding up the line even longer.
Luckly she only shops about once or twice a month.
We have this man who comes in to check out 5 minutes to closing. While we ring up his groceries he stops us to make sure he's getting the Mega Savings than he stops to pull out his paper coupons and demands that we scan them right away and he gets angry when we tell him we'll do it at the end. So we're at the end of the transaction and he begins to complain of the lack of items on the shelf at closing time. I feel worse for the CC helping him because they have to use Cloth bags covered in dog hair. Afterwards they have to help him out and stuff his groceries in the back of his car which is full of junk. I understand that sometimes you need to pick up stuff at closing but don't complain that there's nothing on the shelf. And this happens every other week.
We have this one lady who shops every week like clockwork. She wants to know if the cat food she buys will taste good to he cats and if they'd like fish and chicken. If the cats will like a certain cat litter. Oh, and it is also known that we are of the idiot ignoramus species if we do not know. Also we have a bit of rude bitches nationality if we say we are not idiots to her.
A guy that comes in once a month. When he checks out be wants to know the price of each and every item. He even wants someone to tell him the prices of items he thinks about getting. He asks ANY employee he sees, EVEN if they are on break, lunch, or on THEIR OWN time. And NEVER EVER tell him you are on break, lunch, etc. He WILL complain.
This one lady comes in and gets a large amount of groceries. As in if you look at her cart the items will start falling out on their own. Approx $500-600 worth. Well out of that amount she almost ALWAYS gets $10-20 worth if groceries. If she's feeling generous she MIGHT "splurge" and get $15-25 worth. And she likes to "study your facial reactions" if for ANY reason, SHE thinks you see bothered by her mind change, she'll lower the amount she intends to get. So we have to keep our faced neutral THE ENTIRE time through the transaction. Lucky this happens once every other month or so.
Not a cashier, but there's this one woman who comes to the deli and orders tons of things and everything has to be cut JUST SO. We show her how thick the slice is in the beginning like we do for everyone and normally she says "yeah that's fine." But then when you're done, it never fails, she examines the bag and says "actually you know what, this is a bit too thin/thick I'm not taking this!" At this point I think she's fishing for free stuff but she never gets anything free so idk what her motive is.
I got a customer like that. She rides up in her motorized scooter with a crap load of groceries. Finish ringing her up, she looks at the total and goes "uh oh. I got to take some things off. I went over" It never fails.
She will make you unbag everything and put it all back on the conveyer belt so she can slowly pick through and see what she doesnt want. I usually turn off my lane light and send any waiting customers to another line because it will take her 5 - 10 to pick through her groceries.
Drives me nuts when their bra is the purse....money,phones,keys,coupons.....amazes and grosses me out when they hand me items they have removed from their smelly bra. Do they think I want to touch that. Needless to say we are not a high end store.
Drives me nuts when their bra is the purse....money,phones,keys,coupons.....amazes and grosses me out when they hand me items they have removed from their smelly bra. Do they think I want to touch that. Needless to say we are not a high end store.
Yeah, we had a lady with boobs the size of watermelons. Came in in August. In Texas. I always just take the money with two fingers, touching only the tips of the bills, then I immediately reach for the hand sanitizer and slowly sanitize my hands right in front of her.
There is a lady and she would call every day for something stupid. One day she called and wanted to know how many calories were in a bag of Kroger salted pretzels and what the salt percentage was. It got to the point where we just refuse to answer the phone when she called or just pick it up and put it on hold. She would also eat half of an item and bring it back saying its taste funny or etc..
We have a regular at the bakery who is only ever there looking for free samples. She always rudely asks, "What samples you have?" And when I say that we have free kids cookies she always replies with, "I don't like those." A newbie clerk will always get her something else (which she never says thank you for just, "Good cause I hate those kids cookies and kids don't like them either") until they realize she is a regular freeloader and then they tell her the same thing. "Sorry, just kids cookies today."
We have a regular at the bakery who is only ever there looking for free samples. She always rudely asks, "What samples you have?" And when I say that we have free kids cookies she always replies with, "I don't like those." A newbie clerk will always get her something else (which she never says thank you for just, "Good cause I hate those kids cookies and kids don't like them either") until they realize she is a regular freeloader and then they tell her the same thing. "Sorry, just kids cookies today."
We never give out samples in our bakery department. It's bad enough trying to keep the vultures away when you're trying to do markdowns. I had one woman wanting us to mark down a single cupcake at 7 o'clock in the morning. It's fine if they want to buy reduced stuff, but don't go hunting for stuff and bring it to us asking for it to be reduced. We'll do the markdowns when we get around to it.
We have a regular at the bakery who is only ever there looking for free samples. She always rudely asks, "What samples you have?" And when I say that we have free kids cookies she always replies with, "I don't like those." A newbie clerk will always get her something else (which she never says thank you for just, "Good cause I hate those kids cookies and kids don't like them either") until they realize she is a regular freeloader and then they tell her the same thing. "Sorry, just kids cookies today."
We never give out samples in our bakery department. It's bad enough trying to keep the vultures away when you're trying to do markdowns. I had one woman wanting us to mark down a single cupcake at 7 o'clock in the morning. It's fine if they want to buy reduced stuff, but don't go hunting for stuff and bring it to us asking for it to be reduced. We'll do the markdowns when we get around to it.
Our store manager has us save all our nightly markdowns for this guy who donates them to the USO. I thought that was pretty neat of her to willingly give up all that extra money we could be making and then I realized it was her neighbor and corporate probably don't know about it. She also bragged about how she gave her Doctor a bunch of fuel points. If that was any of us we would get fired.
Omg, yes. People know what date to look for on markdowns, and they expect it done at the same time every day. Don't you dare wait until 2 o'clock to do markdowns because someone will be there demanding you mark down this cake NOW. And usually that's right when we are missing our gun or printer because there's never enough to go around and someone's always borrowing ours.
We have this one older lady who wanted to sample those two bite scones, we sampled them and she actually asked if she could take some home to have with her tea. Seriously?
Omg, yes. People know what date to look for on markdowns, and they expect it done at the same time every day. Don't you dare wait until 2 o'clock to do markdowns because someone will be there demanding you mark down this cake NOW. And usually that's right when we are missing our gun or printer because there's never enough to go around and someone's always borrowing ours.
We have this one older lady who wanted to sample those two bite scones, we sampled them and she actually asked if she could take some home to have with her tea. Seriously?
Lol. I never mark anything down on the sales floor anymore. It's like grilling a steak in front of dogs. I once had a customer ask to mark down an item because it was "the OLD Kroger packaging." It was nowhere close to expiring, it was not damaged, and it was not a discontinued SKU. So why in any reasonable person's mind should it be marked down? This is a grocery store not a used car lot. If you want to get a high off markdowns let me point you to JCPenney, where everything is absurdly marked up so that they can put it on sale for 40% off.
There are oh so many regular customers that like to make our lives more "fun".
There's one lady and her male companion (don't ever say that they're married or she'll cuss you out loudly), who pay for their things separately, but never put up the end order bar between their items. Usually the cashier notices the two inch gap between their items and asks if they're separate. The lady rudely says yes and we go on with our lives. But one night they did this during a rush and the cashier didn't catch it and started ringing up the woman's order with the man's. Oh my gods, I don't like that particular cashier much because she's typically lazy and doesn't understand how much work courtesy clerks do, but I almost felt sorry for her that night because the lady blew a gasket over one can of dog food that had been rung up with the man's order.
The cashier quickly voided the can and put it back with the rest of the lady's stuff, but the lady kept yelling and cursing for the next several minutes about it and how the cashier and everyone else was stupid. The managers were all there and trying to "Make it Right" but she just kept cussing and yelling. Finally she left, but they still come in every few weeks and we all know her face and have to warn the new cashiers and baggers about her.
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We also have the crazy coupon lady who separates her whole order into smaller orders. The management usually opens a new lane just for her and pulls a courtesy clerk to bag. We all hate it as she's very specific about what can be bagged together (1/2 milk and cold juice can't go together). She also asks for help out to her car and proceeds to tell you how you should be bettering yourself. I get the weight loss talks, my Hispanic co-worker gets the don't have 10 kids talk, and I heard her telling one of our super shy black girls not to have too many baby daddys. Sadly she comes in about twice a week.
There are oh so many regular customers that like to make our lives more "fun".
There's one lady and her male companion (don't ever say that they're married or she'll cuss you out loudly), who pay for their things separately, but never put up the end order bar between their items. Usually the cashier notices the two inch gap between their items and asks if they're separate. The lady rudely says yes and we go on with our lives. But one night they did this during a rush and the cashier didn't catch it and started ringing up the woman's order with the man's. Oh my gods, I don't like that particular cashier much because she's typically lazy and doesn't understand how much work courtesy clerks do, but I almost felt sorry for her that night because the lady blew a gasket over one can of dog food that had been rung up with the man's order.
The cashier quickly voided the can and put it back with the rest of the lady's stuff, but the lady kept yelling and cursing for the next several minutes about it and how the cashier and everyone else was stupid. The managers were all there and trying to "Make it Right" but she just kept cussing and yelling. Finally she left, but they still come in every few weeks and we all know her face and have to warn the new cashiers and baggers about her.
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We also have the crazy coupon lady who separates her whole order into smaller orders. The management usually opens a new lane just for her and pulls a courtesy clerk to bag. We all hate it as she's very specific about what can be bagged together (1/2 milk and cold juice can't go together). She also asks for help out to her car and proceeds to tell you how you should be bettering yourself. I get the weight loss talks, my Hispanic co-worker gets the don't have 10 kids talk, and I heard her telling one of our super shy black girls not to have too many baby daddys. Sadly she comes in about twice a week.
I'm sorry your management lets her talk to you guys like that. That's not cool at all. That's harrassment.
