What do you do if you have a slightly less than optimal grocery experience? Go bitch about it like it is the end of the world. Here are some of my favorites:
"Why are some Krogers still doubling - while the ones in Ohio have stopped? I thought all Krogers were going to stop doubling. It doesn't seem fair to the people who live in Ohio and other states that have stopped doubling. If you are going to stop doubling then everyone should stop doubling and not just certain states. I use to love Krogers and still shop there frequently but not every week like before."
It's not fair that you bring in a piece of paper that says you get x amount off of your product, and then we give you x amount off of your product?
"What federal or state agency regulates fuel points programs? Kroger fuel points are really messed up...I am ready to file a complaint!"
I believe that is the NFPA - National Fuel Point Agency. They go around making sure entitled customers get the fuel points they want, not the fuel points that the program gives out.
"This sign, and approximately 11 more, are stationed at the checkouts at Kroger on Grayson Highway (Highway 20) in Lawrenceville, GA. I corrected this one but really, these could have been done a bit more professionally and by someone who has a grasp of proper grammar."
Well ma'am, I'm sorry that our sign telling you that you might get free stuff had bad grammar. That's also in Georgia, where the sentence that was written matches up with what is commonly spoken.
"Thanks Kroger for ruining my daughter's birthday for the 2nd year in a row. Cj"
I'm not sure how Kroger ruined your daughter's party, but if it's been 2 years in a row, maybe you should have noticed a pattern. Are you trying to have the party inside a Kroger store? If so, then yeah, they are going to ruin your party.
"Really? Why? I just purchased Kroger applejuice and it says concentrate from China bottled in the USA. The concentrate is not available in the USA? Could it not be obtained in Washington state or Michigan?"
The concentrate if from China because they decided to get it from China. They could have gotten it from the US, but they didn't. The package even says it is from China. If you want the concentrate to be from the US, why would you buy a product where the concentrate is from China?
"Please please reconsider your open carry policy. I would love to shop in my neighborhood Fry's/Kroger's again. It's been almost two years now that I have been boycotting Fry's. I really do want to come back, I just need to know that it's safe first. Thanks for listening!"
It's such a shame. There's been a whole 0 shootings there since you started boycotting them. It's such a shame, you'd think they would make guns that don't automatically shoot people by now.
"I WAS SCAMED TODAY BY YOUR KROGER AD ..STATEING IF I PUSHED LIKE AND SHARE AND RIGHT THANK YOU I WOULD GET A 100.00 GIFT CARD FROM YOU IF I SPEND 100.00 SO I WENT TO PRINT IT OUT AND IT DISAPEARED ..THIS IS WHY I DONT LIKE SUPORTING AND LIKEING OR SHAREING YOUR COMPANY OR OTHERS THAT DO THIS AS WELL ...VERY DISPOINTED ..."
Well, I'm sorry that you don't understand how to use a computer, but how is that Kroger's fault?
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And now, time for a bit of Kroger's stupidity:
"This evening, I broke down and went to Kroger. I had been avoiding it for a couple of weeks, but I couldn't avoid it any longer. I met my daughter and granddaughter at my local Kroger (my daughter had grocery shopping to do as well). I had my list and was planning to do the mother-of-all-mother grocery hauls, but then I went into the store. The store (4533 Garth Rd, Baytown, TX 77521) was so flaming hot that I nearly passed out. I was SOAKING wet when I left the store after buying only 3 or 4 things. My daughter did the same. As I was checking out, I noticed a store employee with a red vest that said "Customer Service is #1", so I told her that if Kroger really meant what her vest said, they would make their customers more comfortable in their stores. She apologized profusely for the heat, but mentioned that that store has been complaining about it for several months and nothing had been done. The poor girl was perspiring as well."
Kroger's reply:
"KrogerHi Laurel! Thank you for sharing your concern. We expect our stores to regulate the temperature to ensure our store associates and customers are comfortable while in the store. We definitely do not want for everyone to be sweating! We apologize for the inconvenience and frustration you may have experienced. We have forwarded your comments to our store management team. We are confident that appropriate actions will be taken to address your particular concern. We greatly appreciate your feedback. Have a wonderful day! "
Yeah, that's a bunch of BS. Our store has no control over the heating/AC; we need to call corporate. We've called at least 5 times and guess what? The heat is still on.
What are some of your favourite pissed off customer comments?
Remodel comments are always the best(worst) because it instantly identifies a person as incompetent and unable to think about anybody or anything but their current state of mind. There should really be a higher rate of pay for working in stores going through remodels.
Perhaps the most annoying customer comment I've seen from our feedback surveys went something along the lines of
"Your bagger was so hot and sweaty. It was gross that he was bagging my groceries after coming inside from pushing in buggies."
Sorry that it's 90 + outside? I'll try to sweat less in the minute I have to transition from carts to bagging? It's not like the front end is all that cool anyway with the doors opening all the time.
They're the same type of customer who would have complained if there hadn't been enough carts in the lobby... "why isn't a bagger out here gathering carts???"
They're the same type of customer who would have complained if there hadn't been enough carts in the lobby... "why isn't a bagger out here gathering carts???"
And than when all the baggers are out on the lot They complain that there's no one to bag there groceries.