I had heard from one ACSM at a store other than the one I work at that Que-Vision is "gone" and I asked the ACSM at the store I'm at and was told that it's true and that 1 + 1 and dips are no longer part of front end metrics. It's due to stores being so understaffed, apparently, that it's no longer practical. Anyone else have any information on this? This pertains to Southwest Division, by the way, but it could be happening in other divisions, too.
It could be limited to one division or certain divisions, I don't know. That's why I was curious if anyone else here had heard anything about the system being dropped. Too much pressure is being put on the other departments to have to continually bail out the front end to avoid dips/bad compliance and trucks aren't getting fully worked, too many holes aren't being filled on the shelves, departments aren't well conditioned, and in the case of produce, freshness takes a hit. This is what happens when problems are allowed to fester... being understaffed contributes to the deterioration of stores and hiring people/kids that don't care/are lazy/aren't of the best quality and then fail to give proper training all leads to problems. Things keep getting worse, but the higher ups continue to stick their fingers in their ears and look the other way.
The Que-Vision technology itself can be a very handy tool that helps make scheduling easier by pinpointing trouble spots pertaining to shopping habits, cashiers, etc. It can yield a lot of helpful data... but generally speaking, no one was willing or able to take the time to study the data and apply what was leaned from it... especially when the higher ups outside of the store aren't generous with the hours and care more about an e-Sked rating than individual store needs. Technology is useless if it isn't utilized properly. Technology is useless if you forget about the human component.
-- Edited by GenesisOne on Thursday 10th of September 2015 03:37:31 PM
It could be limited to one division or certain divisions, I don't know. That's why I was curious if anyone else here had heard anything about the system being dropped. Too much pressure is being put on the other departments to have to continually bail out the front end to avoid dips/bad compliance and trucks aren't getting fully worked, too many holes aren't being filled on the shelves, departments aren't well conditioned, and in the case of produce, freshness takes a hit. This is what happens when problems are allowed to fester... being understaffed contributes to the deterioration of stores and hiring people/kids that don't care/are lazy/aren't of the best quality and then fail to give proper training all leads to problems. Things keep getting worse, but the higher ups continue to stick their fingers in their ears and look the other way.
The Que-Vision technology itself can be a very handy tool that helps make scheduling easier by pinpointing trouble spots pertaining to shopping habits, cashiers, etc. It can yield a lot of helpful data... but generally speaking, no one was willing or able to take the time to study the data and apply what was leaned from it... especially when the higher ups outside of the store aren't generous with the hours and care more about an e-Sked rating than individual store needs. Technology is useless if it isn't utilized properly. Technology is useless if you forget about the human component.
-- Edited by GenesisOne on Thursday 10th of September 2015 03:37:31 PM
The employees and the union have been telling this to corporate from day 1 and they expressed that they didn't care and "we feel that it can be done". It can't be done if you don't have enough people and Kroger just wanted to try hoping that everything would just work itself out so they wouldn't have to spend more money on the employees.
They are now being forced to say: "Yeah, it's a failure." and crying in the corner, but nothing is going to happen to them for making this mistake. They will just give themselves even higher bonuses.
We've lost so many good or veteran people due to Qvision. That was probably the goal, anyway.
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Would you like fries with th... I mean, your milk in a bag?
Once it is gone..they will spend millions in 5 years to bring it back(like everything)...morons.
Not really... I mean the physical infrastructure for it isn't really going anywhere (i.e. heat sensors, television screens). It'll only be a pain in the ass if they have to retrofit new stores with it and spend hours training supervisors on what it is.
