U-Scan Woes

SaucyServitor · Newbie

U-Scan Woes

Date: Sep 14, 2015

the hell? tell them youre front end and not a effing produce clerk. damn you got it bad.

Date: Sep 14, 2015

Tell them you can't reasonably meet your goals and do the job of Produce with just one person.

That said, our U-Scan system is pretty similar. We have 12 Machines (2 clusters, 6 on each side), with 2 attendants (1 for each 6 machines). They have us doing pretty much the same things as you, using L.E.A.D. behavior as well as trying to pull customers into the U-Scan area to meet our quota %. It's not too bad for the most part since we have 2 people running them at any given time (except for breaks and Lunches, we usually have 1 attendant doing both sides at that point).

Going 4011 · Guru

Wow, that sounds harsh. Our U-Scan set up is 4 machines on each side of the registers, one attendant each. About half our cashiers are trained on U-Scan as well, so breaks/lunches are no problem. We're supposed to do all that LEAD stuff but usually no one cares, the only thing they (kind of) enforce is that we not use the large monitor, just the handhelds.

mega-kitteh · Guru

Isn't that Produce's responsibility to shuck THEIR corn? If you have to man 8 machines, keep customer flow through smooth, Jump through flaming hoops whilst juggling bowling pins on a unicycle blindfolded, plus attract more customers into line, how can they expect you to shuck produce's corn?

kroagrr · Guru

. . . man 8 machines, keep customer flow through smooth, Jump through flaming hoops whilst juggling bowling pins on a unicycle blindfolded, plus attract more customers into line, how can they expect you to shuck produce's corn?

ELMS says he should do it in 27 minutes.

NightCrewSucks · Member

mega-kitteh wrote:
Isn't that Produce's responsibility to shuck THEIR corn? If you have to man 8 machines, keep customer flow through smooth, Jump through flaming hoops whilst juggling bowling pins on a unicycle blindfolded, plus attract more customers into line, how can they expect you to shuck produce's corn?

I think if you did that in store, you would attract more customers - though customer flow might not be smooth anymore lol.

-- Edited by NightCrewSucks on Tuesday 15th of September 2015 10:29:13 AM

mega-kitteh · Guru

They'd stop, stare, and cheer. Well.... They do stop and stare haha ; )

Date: Sep 15, 2015

Ah hahaha. You're produce manager and dept must suck at their job.

Date: Sep 15, 2015

^auto correct for the win. You're,your. W/e :p

Date: Sep 15, 2015

There should be a Self-checkout toolkit at the station.

In that toolkit it tells you the best practices for where self checkout should be located, robot spacing, grouping into clusters and how they're to be operated.

What you describe violates best practices and you for damn sure shouldn't be shucking corn not that we haven't had people doing markdowns or floral stuff at self-checkout at my store which is pretty ridiculous.

You should talk to a union steward or the union rep about this nonsense. The company will then say "needs of the business"

SaucyServitor · Newbie

The thing is I brought the toolkit up and I was ignored, we had a loss prevention sting and failed and management had the nerve to lie to them and state there is always two attendants when there are never two attendants.
My current union steward is useless, he is a slight drunkard and often forgets to even look at grievances. We only have one since the other retired months ago.

kroagrr · Guru

RE: Woes

4x4 · Veteran Member

RE: U-Scan Woes

Date: Sep 20, 2015

6 Uscan stations at my store. For some reason they always bring corn up for me to shuck when we are most busy, usually from 5-9:30 we are slammed. I am constantly getting complaints from customers about the mess, about the corn hanging off my fingers when I go to take their check or coupon (they can't wait for me to wipe my hands though), about how it's unsanitary to touch a check or money then shuck corn, all the while produce is wanting to know where the corn is. I can usually shuck a six wheel full of corn at some point but when we are busy I don't even bother I just let it sit. If produce or a manager asks why it's not done I start sending the complaints their way. My manager wasn'every happy to be called to Uscan three times in a half hour so customers could tell them they didn't like the mess.

4hourrush · Guru

They're right, it is kind of nasty to be handling money then going right back to touching the corn. Don't your managers realize how dirty money is?

This has to be against all sorts of Kroger regulations.

kroagrr · Guru

This has to be against all sorts of Kroger regulations.

Krogrr has regulations for management behavior? If so, it keeps them vewy, vewy quiet.

Date: Sep 21, 2015

4hourrush wrote:
They're right, it is kind of nasty to be handling money then going right back to touching the corn. Don't your managers realize how dirty money is?

This has to be against all sorts of Kroger regulations.

Call the city's health department and inquire as to the right procedure to prepare vegetables and handle money while cashiering in front of the public. Ask them about how to prevent customers from coughing and sneezing all over the corn. I'm sure they can help. Make sure you mention you have no way to wash your hands between handling the corn and the money. Then take some pictures on your phone for when the health department comes through and the manager lies and tells them you never do that.