Started cashiering a couple weeks ago and I want to figure out what the best procedures are.
If something rings as $10 and it is supposed to be $5 is it best to store coupon off the $5 or use Make It Right?
How do you do rain checks or Make It Right by the pound?
A manager was just telling me that a barcode that does not scan with illegible numbers should be rang as Dept code>enter>price>enter, BUT if bought by the pound the other Dept by the Pound code has to be used so employees get slicing hours, etc. Sooo, that is alternate code>enter>price per pound>enter>number of pounds>enter, right?
if you need to ring something up at a different price, enter the price, then press price override (or price on some keyboards), then scan it, then it'll ask for a reason code, I use csv (which I assume is short for customer service)if it's something that was marked wrong, rain if they've got a rain check, and mkitright if it's got one of those blue stickers on it where an employee "made it right"... the only option is "markdown" which I've never used
if you need to ring up like apples at a different price, it'll actually weigh them, so you do it pretty much the same way: first enter the price per lb, then press price override, then enter the plu (eg 4011 for bananas) or scan the barcode, then select the reason code
We're taught to always use "Make it Right" and to basically ignore the "CSV" option, as they wanted to phase that one out. Instead, you should always opt for "Make it Right" unless it's clearly a Mark-Down adjustment because the item is damaged in some way, or is a Rain Check.
if you need to ring something up at a different price, enter the price, then press price override (or price on some keyboards), then scan it, then it'll ask for a reason code, I use csv (which I assume is short for customer service)if it's something that was marked wrong, rain if they've got a rain check, and mkitright if it's got one of those blue stickers on it where an employee "made it right"... the only option is "markdown" which I've never used
if you need to ring up like apples at a different price, it'll actually weigh them, so you do it pretty much the same way: first enter the price per lb, then press price override, then enter the plu (eg 4011 for bananas) or scan the barcode, then select the reason code
and I don't understand your last question
I finally understand the joke on Going 4011's username. Took me long enough. :P
We're taught to always use "Make it Right" and to basically ignore the "CSV" option, as they wanted to phase that one out. Instead, you should always opt for "Make it Right" unless it's clearly a Mark-Down adjustment because the item is damaged in some way, or is a Rain Check.
In Atlanta division, #4 CSV is still best practice when something rang up wrong and you apply the Scan Rite guarantee and fill out a scan discrepancy card.
Items, reason code, pricing, etc all appear on the short price adjustment report that prints overnight.
