Two weeks ago, two customers came into the store late and bought a bunch of stuff using coupons that said they have a limit of how many coupons you can use per transaction, and the cashier was told to go ahead and take them as long as they scan and they don't have to override them. Someone later asked the store manager about it, and the store manager said we're supposed to take the coupons as long as they scan, regardless of any limitations and stuff on them.
Well, I came in to work tonight (I work nightshift) and saw those two customers again with literally 10 or 12 baskets FULL of groceries, all non-food items, and the closing self-checkout person was having to scan all of it and take all of their coupons because they were scanning in without needing an override, despite the coupons saying limit 4 per family per day, and also being expired. It took her 2 hours to finish checking them out, going past the store's closing time, and then it took the two customers a full hour to unload all of it into the U-Haul truck they brought. In the end, the whole order totaled over $4,000, and after all of the coupons were taken, they only paid about $1. The poor Self-checkout person was so worried about the whole thing too, since before this new policy, one of the previous closing self-checkout people got fired for accepting coupons that weren't good, but this is what management has told her to do. She tried printing a copy of the receipt just in case, but it only showed some of the coupons that were taken, with a message at the bottom saying something about how it couldn't show the whole transaction because it was too long.
I really, really hope this will open up Kroger's eyes, because that was just absurd.
Two weeks ago, two customers came into the store late and bought a bunch of stuff using coupons that said they have a limit of how many coupons you can use per transaction, and the cashier was told to go ahead and take them as long as they scan and they don't have to override them. Someone later asked the store manager about it, and the store manager said we're supposed to take the coupons as long as they scan, regardless of any limitations and stuff on them.
Yup, we were told that "the only people who can deny coupons is the store managers". We were told in our "Make it Right" meetings that we are to accept coupons from different stores as well as expired coupons. And surprise surprise, these couponers always show up when management ain't around, like they know what they're doing is shady.
But yeah I'd refuse to use my override for that kind of transaction, they can complain on me all they want to, I'd rather have one pissed off couponer than the wrath of loss prevention on me. If management wants to do it then they can feel free (or at least give me something in writing approving the entire transaction).
-- Edited by Going 4011 on Wednesday 14th of October 2015 04:26:41 PM
Yup, we were told that "the only people who can deny coupons is the store managers". We were told in our "Make it Right" meetings that we are to accept coupons from different stores as well as expired coupons. And surprise surprise, these couponers always show up when management ain't around, like they know what they're doing is shady.
But yeah I'd refuse to use my override for that kind of transaction, they can complain on me all they want to, I'd rather have one pissed off couponer than the wrath of loss prevention on me. If management wants to do it then they can feel free (or at least give me something in writing approving the entire transaction).
-- Edited by Going 4011 on Wednesday 14th of October 2015 04:26:41 PM
That's the thing though, not once did the machine require an override for any of the coupons.
Anonymous wrote:
It sounds like they where filming that TV show the with all the couponers that started the coupon epidemic. If not they probably resale that stuff.
I'm pretty sure they're planning to resale all of it. That's a problem that my store has had for years now. We've had things like this happen before, though not quite to this degree before. We've had other customers report seeing these same couponers selling the stuff at flea markets before.
What baffles me about Kroger's anything goes coupon policy is they allow these people to come in, wipe out a shelf, make NO profit on them while making other good-paying customers wait in a different line and not find all the things they were looking for because the couponers took all it and cashiers writing rainchecks all day. #unfackingbelievable
__________________
"Resistance is futile...you will be assimilated" - The Krog
Oh hell no. I would have refused that order. Sorry not sorry. When I used to close, the managers would leave us their phone numbers with us if we encountered any kind of problem once the supervisor left for the night. We have lot of couponers. Some would take the catalinas that print out and copy them at home and try to use them. We usually catch them but of course theres that one cashier who dont pay much attention. At my store we allow 10 of the same coupon unless the coupon says otherwise and if the coupon is more than the item we wont accept it. Those coupons that say " $1 off your next shopping trip" We only accept one of those per transaction. We only allow 2 transactions per customer.
And with an order like that, it should have requested an override at the end of the transaction?
It's basically coupon fraud. Taking coupons that are expired or not honoring the limits set forth on the coupon (Proctor & Gamble), also using coupons if you haven't purchased the product are all examples of coupon fraud. You should contact the FBI and report Kroger for coupon fraud.
What baffles me about Kroger's anything goes coupon policy is they allow these people to come in, wipe out a shelf, make NO profit on them while making other good-paying customers wait in a different line and not find all the things they were looking for because the couponers took all it and cashiers writing rainchecks all day. #unfackingbelievable
Using coupons is the same thing as using money. Kroger will bet reimbursed for the price of the coupon plus a handling fee for their time and trouble so Kroger isn't really losing any money. Management does have the right to set limits on coupon purchases so it really isn't the customers fault.
In my store we only take 5 like coupons per order/transaction. Per 24hrs and NO multiple transactions allowed. If they buy 10 boxes of cereal and want to use 10 coupons, one per item we say no, we will only accept the first five. Also we don't take expired coupons over 2 weeks. And even though our store is open 24 hours we do not have any check stands open past 10 PM. Our overnight self checkout attendant has been instructed to pay close attention to coupons and has been given permission to deny extreme coupon orders until management can come in in the morning. Just because the coupon scans does not mean that it's valid. If the attendant is not paying attention loss prevention can and will fire them. Recently our store lost over $2000 to an extreme couponwe/invalid coupons at 2 o'clock in the morning. That person is no longer working self checkout.
I had someone like that come through my line. I called two supervisors, and one of them ended up calling a manager. The manager basically called them on it, and the supervisor ended up voiding the whole order. The customer screamed at the manager for about 10 minutes... something about how the policy is different at every store, how Kroger would not be losing money for taking all her coupons, that she was going to complain to corporate... yada, yada, yada.
The thing is that there is a little clause in the coupon policy that says "at the store's discretion", which means that the store can make the decision of how many coupons that it will take. One of my supervisors said that "Make it Right" should be more about trying to keep a good, regular customer, rather than someone who is obviously trying to scam the system.
This wouldn't have flown at my store, and I would have made whoever the manager was at the time take care of that customer.
We don't get a lot of these extreme couponers at my store, but we do have 2-3 on a regular basis. They normally know what they are doing and do it for charity but there is tis one that ALWAYS has the wrong stuff and when we see her coming we instantly close the lane she's in and start directing traffic to other registers since we know she's going to take forever to deal with :(
__________________
Would you like fries with th... I mean, your milk in a bag?
I had one lady come in late at night with a large order. She got up to pay and handed me several newspapers. She wanted me to go through those newspapers, check all her groceries and then clip out the coupons that matched what she bought. She kept saying "Oh, you're probably mad at me aren't you?" and other things like that. I just smiled and handed her back the newspapers and said " you know more about what you bought, why don't you find the coupons?" I'm still not sure why I didn't just slap her lol!
I had one lady come in late at night with a large order. She got up to pay and handed me several newspapers. She wanted me to go through those newspapers, check all her groceries and then clip out the coupons that matched what she bought. She kept saying "Oh, you're probably mad at me aren't you?" and other things like that. I just smiled and handed her back the newspapers and said " you know more about what you bought, why don't you find the coupons?" I'm still not sure why I didn't just slap her lol!
My God.
I hate it when people say crap like that. I've gotten big orders and the customer keeps saying "I'm sorry.", "You're gonna hate me for this.", "Please don't kill me for this, but...".
It annoys the **** out of me when people assume i'm going to be mad or take anger out on them in some way. Coupons aren't going to make me hate you.
-.-'
__________________
Would you like fries with th... I mean, your milk in a bag?
What baffles me about Kroger's anything goes coupon policy is they allow these people to come in, wipe out a shelf, make NO profit on them while making other good-paying customers wait in a different line and not find all the things they were looking for because the couponers took all it and cashiers writing rainchecks all day. #unfackingbelievable
Using coupons is the same thing as using money. Kroger will bet reimbursed for the price of the coupon plus a handling fee for their time and trouble so Kroger isn't really losing any money. Management does have the right to set limits on coupon purchases so it really isn't the customers fault.
If it's expired or beyond the amount stated on the coupon why should they? The customer should be mature enough to understand limitations on the coupons, expiration dates, and the word: No.
What baffles me about Kroger's anything goes coupon policy is they allow these people to come in, wipe out a shelf, make NO profit on them while making other good-paying customers wait in a different line and not find all the things they were looking for because the couponers took all it and cashiers writing rainchecks all day. #unfackingbelievable
Using coupons is the same thing as using money. Kroger will bet reimbursed for the price of the coupon plus a handling fee for their time and trouble so Kroger isn't really losing any money. Management does have the right to set limits on coupon purchases so it really isn't the customers fault.
If it's expired or beyond the amount stated on the coupon why should they? The customer should be mature enough to understand limitations on the coupons, expiration dates, and the word: No.
Some store managers allow it some don't. I wonder how those expired coupons work. They put them all in a big bag and send them off, when? How does anyone know if it was expired before the customer used it? I know they have companies that sort those but I don't know how they track it.
I used to call for a supervisor or manager if I had ANY question about a coupon. Every single time they would say it was ok, go ahead and take it. (Unless it was from the internet)
That would piss me off coming in to empty shelves. Ugh...they probably wiped out all the soaps, shampoos, razors, shaving creams,, paper products, laundry products, etc...
What baffles me about Kroger's anything goes coupon policy is they allow these people to come in, wipe out a shelf, make NO profit on them while making other good-paying customers wait in a different line and not find all the things they were looking for because the couponers took all it and cashiers writing rainchecks all day. #unfackingbelievable
Using coupons is the same thing as using money. Kroger will bet reimbursed for the price of the coupon plus a handling fee for their time and trouble so Kroger isn't really losing any money. Management does have the right to set limits on coupon purchases so it really isn't the customers fault.
If it's expired or beyond the amount stated on the coupon why should they? The customer should be mature enough to understand limitations on the coupons, expiration dates, and the word: No.
I had a bitch complain to my supervisor that the coupon I scanned took 6 dollars off instead of 8 like she claimed it should've. Even though I "made of right " and did the 6809 code and took $8.00 off she still bit his head off about it.
Our store limits coupons to 5 identical coupons per customer per day, and only for the exact product specified on the coupon. I can spot Tide Clean and Fresh from all the way across the store.
I'm a hardcore coupon Nazi. Extreme couponing makes me furious, and especially at self checkout. The couponers tend to be nutjobs, which makes things even worse.
We used to have severe problems with holes and empty shelves when we still rounded up coupons to a dollar and had no coupon limits.
These days, the couponers really only prey on new employees until management sets them straight, or unless there is an error with those damn Catalinas.
Our coupon policy has become very lax and I'm totally fine with that. It means less headache and arguing with customers! We even take both manufacture coupons and digital coupons on the same items now, whereas before, we weren't supposed to override the register when the message popped up about an electronic computer having already been applied. Now we just override it. I'm perfectly okay with this!
