Kroger's response is ClickList (which has been received very well at stores in my area) and eventually, home delivery service. Plus too, there will always be a segment of the population that prefers the traditional grocery store experience, so plenty of people still shop the "old fashioned" way.
Yeah but could kroger not have cashiers any more? And run on very few employies like go is? Just have few employees that stock and that's it? Them reduce there meat and delie to all pre packed and no service case
My feeling is that's the goal. If more and more people choose to use ClickList and home delivery becomes an option on top of that, Kroger can greatly cut back on how many employees are needed to run stores. The primary need for employees would be in ClickList and grocery (because ClickList has to be able to pick the orders), but there wouldn't be a need for as many cashiers or courtesy clerks, and all other departments would see reductions in manpower/hours too because, in theory, there won't be as many customers coming into the stores as before. I'm not sure if Kroger will ever manage to divert a majority of its business to online orders though, and even if that happens, it probably won't really start happening on a large-scale level for another ten to twenty years. It's a pretty significant transition to get a majority of customers to adopt to.
