Could someone explain exactly what "top of the hour" is? As our store has started doing this recently, so this has me confused as honestly, it just seems likes it's just an extra thing for someone from Customer Service to have to do every hour and I don't really see the benefit for it as I don't see really much of anything happening when these are made. We are supposed to be remodeled soon in a few weeks here, so I don't know if it has something to do with that?
Top of the Hour is when you should be checking your department for freshness, in-stock, etc. They play the notification so you know it's time to face your department, stir the Deli salads (just an example), refresh items that may be low on stock, check your department for cleanliness (wiping down display cases clean of fingerprints), things like that.
In other words, it is TOTALLY INANE!!!!!!!! It is a dumb, completely useless, annoying reminder (and an insult to us workers who understand our jobs are are constantly trying to do the right thing, at the most opportune times possible). Kroger upper-crust people act like we are a bunch of ditzy kindergarteners, needing constant reminders and "pep talks'. That might be true of some of the lazy workers, but not for the better ones who ALREADY KNOW WHAT TO DO!!!
Usually, right at the time of the hour when the Bells chime, or whatever it is they play at your store, the workers are ALREADY involved in doing something, they can't just suddenly stop what they're doing and start another task immediately. Thanks to the idiots in CORPORATE for thinking up this stuff.
Top of the Hour is when you should be checking your department for freshness, in-stock, etc. They play the notification so you know it's time to face your department, stir the Deli salads (just an example), refresh items that may be low on stock, check your department for cleanliness (wiping down display cases clean of fingerprints), things like that.
Well geez, we're doing that stuff constantly all day anyway. If we waited until the top of the hour to do all that, we'd have empty shelves all the time.
I used to think this was stupid too, until I went into a few stores with such horrible employees that they NEED to be reminded to do their ****ing jobs. Makes the rest of look terrible.
I personally hate it. Cause even if we don't respond to it, apparently we are getting dinged for not going out there to re-fill the floor. Which I hate that, because they announce it and even Blue Line, at the most inopportune times. And even more inane is the fact my back up manager will specifically ask me to do the refreshing. It's like dude as soon as I get in I'm doing that in the first place. And now I have to do it again?
We have one that says "Team, it is time for the top of the hour walk" which is just when someone from management upstairs comes down and takes a look at each department
