Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Clicklist Manager?
Anonymous

Date:
Clicklist Manager?
Permalink   


Has anyone ever worked / ran clicklist before?

 

We are getting it at our store finally and I am going to be the front runner for the position. 

 

Is it difficult to run? How big is your store? Does it do a lot of business?



__________________
Anonymous

Date:
Permalink   

I take it you're going to be the salaried e-Commerce Supervisor, then? The e-Commerce Supervisor is a part of management and ultimately responsible for what goes on in the department whereas the ClickList Department Head is an hourly position and, while still responsible for how things go and how things are run, doesn't have as much control (or stress/pressure). I don't run ClickList at my store, but I'm there forty hours a week and have some insight into how things are. 

How difficult it is to run is something that will vary from store to store. If you're a low volume store (as in, less than forty orders per day on average including same day drop downs), then odds are it will be easier to run than a high volume store that averages around eighty or more orders a day. Fewer orders means more time to review items that are substituted by your Selectors and more time to hunt items marked as out of stock. Also, fewer orders makes coaching your Selectors and Attendants easier, and the more coaching you can do, the better your team will perform.

Your team of Selectors and Attendants can make your job a lot easier... or a lot harder. If your Selectors aren't meeting productivity (as in, a picking time of less than forty seconds per item or less) goals, then you risk falling behind on your orders and you never, ever want to be in a position where you have to call a customer and tell him/her that his/her order won't be ready by the scheduled pick up time. Also, if your Selectors are quick to out of stock stuff and/or make poor substitutions for items they can't find, it will be up to you to fix it otherwise that will be a brutal blow to your OSAT. Additionally, if your Selectors don't pay attention to expiration dates, meat and produce freshness, and overall appearance of items picked, that too will kill your OSAT. Management watches ClickList OSAT like hawks because ClickList is viewed as the future of the company and the competition from Walmart/Amazon/other competitors/services like InstaCart is intense. If your Attendants are slow in getting orders out to customers waiting in their cars and/or load groceries carelessly, that too is going to come back to bite you. So, coach, coach, coach. I can't overstate that. And, huddles. Huddles + coaching, and catching bad habits (like failure to follow the procedure of scan, bag, scan which can lead to customers being charged for items that they don't actually get - another OSAT killer) before they can spread and cause real damage.

My store has hit 200+ orders on some days. You need a smart schedule that provides good coverage from the early morning hours to the evening. A strong team during the 4AM/5AM/6AM hours is a must to ensure all the 8AM/9AM orders get done on time (early morning can sometimes be dead quiet or a huge rush, you never really know). Your morning team can put you ahead and give you some breathing room, but without a good morning team, it's possible to be behind for the entire day. A strong morning team will make it easier for your early afternoon team to tackle the afternoon orders and same day drops downs that come in. Then, your early evening team will wrap up the day and handle whatever remaining orders need to be picked, but will primarily be needed for attending because from 4PM on, you'll often times not have enough designated ClickList parking spaces to handle how many customers are showing up for their orders. If you write a good schedule and tweak it based on your store's trends, you can make things a lot easier on yourself (and your team - seriously, don't put an excessive burden on your Selectors/Attendants to the point where they're struggling to just barely handle the workload; you'll lose people left and right that way and then you'll be in real trouble). Communicate to your store manager if you're having difficulty making the hours budgeted work; Kroger wants to make ClickList a success and believes it to be the future, so your store manager is more likely to work with you on the hours (and even agree to overtime if it's used wisely) compared to other departments.

There's a lot more to it, though. Like, a whole lot. If you have questions, feel free to ask and I'll do my best to answer them.



__________________
Anonymous

Date:
Permalink   

Store L-733? Good luck



__________________
Anonymous

Date:
Permalink   

Anonymous wrote:

I take it you're going to be the salaried e-Commerce Supervisor, then? The e-Commerce Supervisor is a part of management and ultimately responsible for what goes on in the department whereas the ClickList Department Head is an hourly position and, while still responsible for how things go and how things are run, doesn't have as much control (or stress/pressure). I don't run ClickList at my store, but I'm there forty hours a week and have some insight into how things are. 

 


 DAMN! How many managers does it take to run Clicklist? 



__________________
Anonymous

Date:
Permalink   

Anonymous wrote:
Anonymous wrote:

I take it you're going to be the salaried e-Commerce Supervisor, then? The e-Commerce Supervisor is a part of management and ultimately responsible for what goes on in the department whereas the ClickList Department Head is an hourly position and, while still responsible for how things go and how things are run, doesn't have as much control (or stress/pressure). I don't run ClickList at my store, but I'm there forty hours a week and have some insight into how things are. 

 


 DAMN! How many managers does it take to run Clicklist? 


Most departments at Kroger have a Department Head and Assistant Department Head, both hourly. ClickList has an e-Commerce Supervisor that is part of salaried management and one hourly Department Head (stores that exceed a certain sales threshold have an additional ClickList hourly Department Head). So, unless the store is doing sufficient business to justify a second Department Head, ClickList really doesn't have any more people running the department than your typical department at Kroger. 



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard