I'm a new cashier and I just learned about this scan right or rite(?) policy from some customer who saw the price was on an item they were buying and wanted me to apply the policy for them.
Free up to $5, or a $5 discount if it's on a more expensive item. If a customer has multiple identical items, it only applies to the first one.
It doesn't apply to alcohol and probably tobacco.
Almost nobody knows about it, but the ones who do make up for it. Some people will even move tags or rearrange shelves and displays to get free stuff.
You probably should send someone to check the price.
Don't trust the customers. I've had customers show me old pictures with old prices, claiming things rang up wrong.
Are you supposed to do a price override on the product in question and then do the scan right? Like say, item scans at $13 and customer says it's $10, do you do a price override to make it $10, and then do the scan right for $5 (cause $10 is still over $5), making the total price the customer owes down to $5?
What do you base the scan right discount on? The price the customer says it's supposed to be or the price it actually scans at?
