i hope that i don't engage in more hatred or anger by making this post. i just want to talk a little more about my experience in clicklist. i have come in on off days and come in earlier and still don't feel appreciated. i got two SIRs and a constructive advice today. i admit to doing the actions i got written up for, and i understand discipline being given out, but i wish we got praise for going above and beyond our duty. i have gotten more positive feedback surveys than anyone in this department. i was frustrated with a marshal one day after customers sat in the parking lot for 15 minutes, i feel embarrassed when i go out there and have to account for someone else's mistakes. i'm not going to lie, and when someone maybe that i've seen every week asks what is really going on, i feel inclined to answer.
so i told them it was his fault they had to wait for so long; i've since apologized to him, and it wasn't his fault entirely. we are constantly understaffed, even with enough available workers, because the manager(s) can't schedule worth a damn. we had four attendants close thursday, which is the least busy day, while on sunday or monday we've had people wait in the parking lot for almost an hour BEFORE being told to come back later to pick up. this is ridiculous
my manager -- kroger calls it a supervisor, but to me a supervisor is what they call a 'lead'; anyway -- gave us a big lecture because our satisfaction (OSAT) score is now 41%. it was very clear she was mostly talking to and about me, so i said why waste others' time and just to talk to me. i get the impression now that she wants to put a lot of blame on me for bringing down our scores, when frankly i know they would be even less if i weren't constantly pushing the survey. she won't allow me to attend anymore, even though i'm on evening shift and don't have anything to do after the picking's over. my other write-ups were for putting go-backs in random places throughout the store and for combining totes. yes i have an attitude problem because i hate this ****ing place, so spare me the lectures. i'm ready to go somewhere to learn a new skill or to have my skills appreciated.
If you've gotten the most positive feedback in your department, why did you think your lead was blaming the low OSAT scores on you?
If it's because she mentioned something you are guilty of doing, it could be a few others are guilty of the same thing.
So why pick a fight with her or show her disrespect?
I know you said "spare you the lectures" and truth be told, I know nothing about your background, other work experience, or how long you've been with Kroger.
But based on the tone of your posts, you sound young and like you just past your probationary period (or at least I hope so)
The thing is this, YES Kroger pays too little and incentives would be great. That opinion is unanimous here.
But many customer service jobs that are higher paying than Kroger will criticise you even more, and will have even less tolerance for flaws, so if you go to those companies with the attitude of "I'm the best thing since sliced bread/above criticism" you won't enjoy your time there either.
because they pulled me off the line completely. it's not been crazy busy like normal this week, and that's clearly the source of my going out there angry. the fact that i'm (too) honest with customers shouldn't even be a bad thing; i was trying to identify the source of an issue so the customer could rightly complain, the marshal i had grievances with be sent to a different shift, and we not lose business. instead they're basically telling me that i should not say anything or that i should make up fake excuses why we're behind. i would not be blunt like that if we weren't consistently behind. i'm not the best attendant for every pick-up, but overall my contribution has been very, very good and the store leader today recognized that. i don't have a problem with him, i have a problem with this relatively new department supervisor who, despite weeks of saying she was going to fix our department, has really not done anything to that effect. it really doesn't seem like she cares at all except when someone above her threatens to close our store's clicklist. she seems to be looking for a scapegoat, like the district manager, who too fails to recognize contributions and instead blames scheduling or procedural failures on lack of effort. so, sure, a 'job is a job', but it's demoralizing as heck, and i don't think it'd be *too* much to ask for work where i can actually do my job. i'm tired of going out there and being made to look foolish by ineffective leadership
nonetheless, good feedback from you; i can work on humility
You got wrote up for not doing go backs correctly? Didn't know they will do that.
I have a cashier I suspect is doing that at closing. Caught the Clicklist clerk doing it one morning but it was a product easily mistaken for another for a novice.
As for telling customers the truth: Sometimes, it is better not to say anything. You are representing Kroger. The image you should be presenting should be positive.
You are representing Kroger. The image you should be presenting should be positive.
Yet, one of the stated core values is "honesty".
Good luck reconciling that.
Honesty: We insist on truthfulness with each other, with our customers, with our vendors and in our business records. We expect and value openness. -- http://www.thekrogerco.com/about-kroger/values
You are representing Kroger. The image you should be presenting should be positive.
Yet, one of the stated core values is "honesty".
Good luck reconciling that.
Honesty: We insist on truthfulness with each other, with our customers, with our vendors and in our business records. We expect and value openness. -- http://www.thekrogerco.com/about-kroger/values
SO TRUE!!!!!!!!!!!!!!!!!!!!!!!!! Kroger's hypocrisy is stunning!! Truth can be very unpleasant. Honesty (toward employees AND customers) is NOT something Kroger has a close relationship with.
This is off topic but why did you use "Anonymous 429"? Now people know what store you are at and someone from your store could see this and know exactly who you are. Not a very smart thing to do. I could tell you exactly where you are but will not.
You are representing Kroger. The image you should be presenting should be positive.
Yet, one of the stated core values is "honesty".
Good luck reconciling that.
Honesty: We insist on truthfulness with each other, with our customers, with our vendors and in our business records. We expect and value openness. -- http://www.thekrogerco.com/about-kroger/values
Easy. I love my job. I am paid very well. I am in charge of 12 people. 9 of them fuss about everything under the sun like a 6th grader trying to get out of homework.
I avoid gossip. I move people around whenever I choose to get the most work out of them. I am civil. But, I am not there to make friends. I am there to make money and get my job done in an efficient manner.
I want to hear the other side of the story before I believe what the OP posted.
-- Edited by Anonymouse1 on Saturday 29th of July 2017 01:21:07 PM
ok, well a couple things. firstly, i didn't use my store number (i don't work at 429) lol
i wouldn't care if i did because i put in my two-week notice today. i got put up front bagging for 2 and a half hours, and according to our marshal we had 8 pick ups per hour, with 3 attendants. second thing is, i don't care if the last commenter believes me or not, and obviously i and we all have personal biases. i did wrong and i own up to that, i just don't get enough credit for what i've done right. there would be no conflicts if management cared enough not to leave us terribly short-staffed. i felt animosity and ill will to managers and other co-workers like never before the past two days. i have been told to do extra side work when co-workers have either not shown up for work, disappeared on break longer than normal, ****ed around on their phone sitting down, etc., and i see these things and i think 'if that had been me, i'd be written up or fired'. i have never outright refused to do something unless i was already doing an important task or if i had to do what was asked after my scheduled time. re-shop often sits there until the next day because we get behind, so forgive me if i want to park items up front instead of wandering around the store
i actually want to work and that's why i don't want to work here; my work feels unimportant and i am held back from learning new skills and developing the ones i have
