At the location I work at we received training several months ago addressing the many complaints the front-end coordinator, who is over an area of stores including the one I work at, received. She has a certain way she wants the front-end to run regarding our checking out our customers.
Here is what we have to do...
Ask for their Kroger card as soon as possible
Scan their groceries as quickly as possible because she wants us to scan 30 items per minute
Scan coupons as quickly as possible
Process the customers payment as quickly as possible
Bag the customers groceries as quickly as possible
Begin scanning the next customer's groceries as quickly as possible after the current customers pays
Last week I had a customer who complained to me about that process. She told me that "you are rude when you rush us out the store." She also said "I should be able to take as long as I want since I am the customer."
I told her that the cashiers are timed on everything we do as well as the fact that the best thing she can do is to mail a letter to our regional office.
Whatever. She'll be back. Just like a vast majority of the customers that think complaining is going to make a difference. She'll be back in next week and complain about the same thing because obviously she has nothing better to do with her time and wants to basically live at Kroger. Next time, offer her a job there since she wants to spend so much time at Kroger.
I'll bet she thinks she has "the right" to go to an express lane with a 300 dollar order because "she's the customer".
Or she has "the right" to unload her entire colon into the toilets, clogging them, and sticking used maxi pads to the walls, because "she's the customer".
Customers who feel the need to remind you that they're the customer are really saying "How dare you consider others! This planet revolves around ME!"
So like the other Anons said : ignore her.
Last week, my IPM was 40-47 EVERYDAY giving me a ring tender of 117% for the week.
Not a single customer complained. In fact, I get an average of 3 glowing survey comments a week, praising not only my speed but also personality.
I think one lady kinda yelled at me because she "thought" I was rushing her (I wasn't. I just repeated my question to her because she was acting like a space cadet and acting like she didn't hear me the first time)
Oh well, f**k her. 99% of my customers appreciate me.
The other 1% don't come to my line anymore. Great news for both of us.
There's plenty snails' pace cashiers for them to choose from.
You did your job right. If I stray from the prescribed script, then customers get harassive towards me. You could pay attention to how you are saying it to see if you need to express it more politely or if its just the customer being a doush.
You can scan quickly without "rushing the customer". The OP's customer just needed something to bitch about.
What I've been noticing happening at my store (I work late nights with alot of the new cashiers) is that customers that begin to line up at the new cashiers' line get tired of waiting and come to MY line when they see me, because they know I'm a fast scanner (it's a small town and I've been there 2 years. Most of them "know me" so to speak)
The new folks haven't been told about ring tender yet so they scan each item as if it were delicate china.
I also wanted to add, that again, I am considered by management and customers to be among the nicest cashiers. I'm not talkative to "everyone" (some people give off "I don't want to be bothered" body language)
but if the customer is open to chit chat then I engage in it (while scanning fast)
Like somebody here said, "everything is not Kroger's fault".
