Is it worth leaving full time front end/cashier/supervisor to go into Clicklist? we are going to get it soon and the managers are eyeing me to be a lead. Any difference in pay and stress?
By lead, do you mean the e-Commerce Supervisor position (salaried, part of management) or Department Head position? The salaried position is around fifty hours a week (although it can certainly be more), plus you're on call 24/7. You are ultimately responsible for the department, including OSAT, schedule writing, running things when your department head is off, identifying + addressing issues among Selectors/Attendants, coordinating with your district/division e-Commerce coordinators and managers, answering directly to the store manager concerning sales/OSAT, etc... If you're a high volume store, yes, it can be stressful because orders need to be done on time for customer pick-ups. My store has broken 200+ ClickList orders on certain days of the week. Those days are crazy hectic.
The Department Head position doesn't have as much pressure... but it still can be stressful, especially when the e-Commerce Supervisor is off. You're basically responsible for everything the e-Commerce Supervisor is.
Pay for e-Commerce Supervisor, which is again salaried, is less than what co-managers make, but co-managers make more/less depending on a variety of factors, but I can tell you a ClickList Department Head making $15.00 per hour can make more than the e-Commerce Supervisor with only an "average" amount of overtime factored in. And yes, there's overtime involved, especially in high volume stores. It beats front end pay though unless you're a CSM... so as a front end cashier, you'd most likely get a wage bump... unless you're under like a really old union contract.
As someone that came from the front end and went to ClickList myself, I'd totally take ClickList any day of the week over the nightmare that is the front end. Stress and all.
Mm, i'm not sure. She didn't give me a lot of details. I know someone has already applied for the head position for it and she asked me and another front end employee to be under the person who applied, I assumed as co-leads. What exactly are all the positions for clicklist?
I work in Clicklist. I assume by lead they mean the ones who marshal orders (making sure all are correct and fulfilled as best possible) and do the cashiering out when the customer arrives, voiding/adding if they have coupons or don't want the substitutions. We have 3 main leads, a 4th is training now to replace a former, and they tend to be there alone at night when the supervisor goes home.
Leads do things like call customers if they don't allow substitutes but the department wants to make sure it's not a necessary. Also finding substitutions for out-of-stock items. Case in point: the Frito Lays sale today. We had a ton of those but our store ran out about halfway through the day. So the leads had to substitute two of the 20 packs instead. A very common problem on the huge sale days and they have to find a solution to keep our department satisfaction numbers up when surveyed. (Every customer can get 50 fuel points if they fill out the survey. So the surveys are done a lot.) Leads also print out the various documents, like the surveys and picking times (trying to get under 40 secs), and posting them at the end of the day. They audit the surveys, highlighting if any one is mentioned or noting any dissatisfied customers. At the end of the day, they also ring everyone out to make sure the registers are down to zero orders left in charging customers. That's another one of those long days if you have a lot of orders.
It's a hectic job if you have high order volume, especially at the end of day. We've had people stay almost 2 hours past time getting everything done. It's typically a higher number of hours than the selector/attending (my position) because there's a limited number of workers who can do the job. Usually it's former cashiers because they have experience with the registers. It's not the same as the supervisor as there's a little more wiggle room and the ability to go back to another department (usually cashiering at my store) after a certain time if it's not working out.
Mm, i'm not sure. She didn't give me a lot of details. I know someone has already applied for the head position for it and she asked me and another front end employee to be under the person who applied, I assumed as co-leads. What exactly are all the positions for clicklist?
Okay, then it's not the salaried e-Commerce Supervisor position that you are being asked to take. Most likely then, you're being asked to be one of two Department Leads. These are all the positions in ClickList:
eCommerce Supervisor (top person in the department)
Department Lead (in charge when the eCommerce Supervisor is off/can make decisions when the eCommerce Supervisor is busy)
Selector (does the actual order fulfillment by using a trolley to pick up to six customer orders at a time).
Attendant (takes orders out to customers' vehicles).
The above poster did a good job outlining some of the stuff a Department Lead in ClickList does on a daily basis. If you have an interest in moving up in Kroger or just want managerial experience to put on your resume down the line, then taking the Department Lead position is a good thing because it opens the door to the eCommerce Supervisor position later on (and with more and more Kroger stores being built with/modified to include ClickList, there will be more opportunities later on to apply for the position as it becomes more commonly available). Additionally, becoming an eCommerce Supervisor can lead to a co-manager position, and you can potentially just keep going up from there, if you want. And if you're good enough at what you do, of course.
