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Post Info TOPIC: Assistant Store Manager Harrasment
Anonymous

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Assistant Store Manager Harrasment
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Hi everyone, I'm new to the forums and I wasn't really sure how to go about this, so I came here hoping for some helpful advice. I hesitated about posting, but I slapped my hands over my eyes and just clicked submit.

This hasn't really happened to me before, and maybe I'm making a big deal out of nothing, but from the title I'm sure you know what this is about. I work at a newly opened Kroger store (it's massive, like wal-mart), and have been working for the company for quite sometime. I'm a part timer at Kroger; I've gone through three different Kroger stores, only moving when the previous shuts down. I work sanitation, although that's a general term I think, as I do lots of things other than just cleaning.

I work mornings from 7 to 3pm, and have a set routine of general things I follow when it comes to taking care of things, bathrooms first, trash after ward, vacuuming, and so on. About part way through my shift about 9 or so I get called to do some general bagging, pushing baskets and other usual things. I'm outside for most of it, the parking lot is about as massive as the wal-mart I mentioned.

I step inside after about a good round of it, and the ASM's  waiting in the lobby for me asking me what I'm doing, so I tell him. It's a little weird for me, because I'm usually doing my routine and never get hounded, but stopped to go help round up outside. I get told that there are some things that need to be cleaned in the foyer and trash that needs to be dumped: things that I normally do without being told. I think it's strange, but just put up with it and nod, and go about my business. The ASM tells me behind my back: Okay, as soon as you're done with all of that, come find me because I've got other stuff for you to do.

Weird again, but okay whatever.

I noticed I'm being called a LOT over the intercom today, having to do a lot of cart pushing, bagging, and moving around stock in receiving. I'm busy, more so than usual. A lot of things keeping me away from what I'm supposed to be doing, but I manage and take care of it all except the foyer. It's hard to hear over the intercom sometimes, there are a lot of people in the store making noise, it doesn't carry well in the parking lot, and recently the intercom's been disabled upstairs.

I try to page the ASM to get in contact with him, but he doesn't pick up, and so I go to my supervisor and ask him if he could page the ASM for me. The supervisor does over the intercom, and then the ASM picks up and I answer it. I ask him if he's paged me (I usually do for key people because of the com) and he says something along the lines of "No, I paged (my name)."

"Yes, this is me."

"What?"

"Yeah, this is (my name). I tried to page you earlier but you didn't pick up."

"What have you gotten done?"

So I start listing off all the things I've finished. Not even part way through finishing my list of tasks I'm so proud of accomplishing, he interrupts me and says,

"Did you not hear that I told you to page me back whenever you were done?"

I was confused at this point. I told him that I tried to page him back but there wasn't an answer. I then get interrupted by a customer setting up her items on the conveyer belt due to me using the phone by an unlit register. At this point, I'm slightly annoyed at ASM's tone over the phone. I tell the customer I'm not open and speak into the phone again.

"What else did you need me to do?" I ignored the previous question.

He lists off a bunch of other things that I need to do and I agree to do them over the phone, but before he hangs up he says,

"Okay, I need you to do all of these things too, then actually get back to me because I have more things for you to do. Let's not make it take all day this time."

I don't even bother to respond and hang up.

I have no idea why today is going sour. I try to cheer myself up and reason that maybe there's a representative coming to inspect the store or something, and that's why everyone is on edge.

I find out at about 12 PM from a co worker the reason I'm being called so much over the intercom is because I'm the only one scheduled in my department. Again, it's a fairly large store, and in this one, there are usually about three of us taking care of it. No one other than myself was scheduled that day, and the day before there was no one to clean. So, it's just me.

I power through regardless. I didn't get any other major calls from ASM over the com, although I ran into him in recieving where apparently I was also supposed to break down a deli pallet as well as my own items. I listen and do as asked, dumping items from department to department, and also asking ASM myself if he could re-open the compactor he closed so I could dump the trash. I was also asked by a co-supervisor to help him with stacking pallets in the back, and getting a plastic bin loaded onto the truck for shipping.

I was asked to load the plastic bin onto the truck by (we'll call him Mr. B), at about 2:55PM. I tell Mr B. "No problem, I won't forget."

"Thanks buddy," he says.

As I'm doing this, I get a call on the intercom from ASM about something in produce. I've only got three minutes left to load this stuff on the truck and clock out before hand. As I'm wrapping the plastic up, it's about 3:01PM. I couldn't make this up even if I wanted to.

ASM is standing right behind me, tapping his foot with his arms folded.

He says, "Can't you hear? You really need to learn to listen to the intercom."

...

I tell him, "I've only got a couple of minutes left and Mr. B asked me to put away this plastic before I got off. I have to leave after I'm done with this."

"I've been paging you for an hour over the intercom to the front."

I'm astounded at this. I don't do well in arguments, and for whatever reason I always get the shakes when they happen, but I try to hold firm.

"You didn't page me for an hour." I say.

"Excuse me?"

"You didn't page me for an hour. I... I can hear the intercom, just not well out in the parking lot. I'm doing what Mr. B asked me to do before I leave."

He basically says he doesn't appreciate me calling him a liar, even though I never did. And he tells me, "I just like to hide in the store all day."

I told ASM I have tried to do everything he asked me to do, and that it was difficult when I have to deal with both him and being completely by myself in this comically over sized store.

He hangs on to the part where I said "dealing with him" and says that my other co-worker can do it just fine. He complains about the bathrooms (There are eight of them in my store, absolutely no exaggeration) and says he couldn't use any of them because they were all so nasty.

"Did you even break down the pallet like I asked?" He asks.

"Yes," I tell him. "I have tried to do everything you asked me to do. I was doing that, then had to do the plastic. But I can't do everything alone."

"Yeah, I get that. We're done. I suggest you clock out." He tells me, and then proceeds to walk off.

I don't let it go. I go after him and repeat myself.

"Mr. ASM. I cannot do everything alone. I really tried to do what you asked. I am the only one here today. Can't you understand that at least?"

He says "I understand that. But what I don't appreciate is you calling me a liar. I push people hard because I want them to do what they can. Because I want a nice looking store."

I never called him a liar. He may have been mistaken about calling someone for an hour, but I did not call him a liar. Basically he goes on to apologize about being overbearing and says it isn't because he doesn't like me, but it's only for the store and nothing else. I told him I was sorry for saying he hadn't called me for an hour.

"We're good," he says, and walks off.

--

I'm sorry this was so long, maybe I don't have enough experience with a wide variety of jobs, but nothing this ludicrous has happened to me before. I hardly talk to anyone, do my job and go home. I'm fine with just that. But I'm still annoyed and upset. It felt like no matter what I did, there was something else wrong.

I wanted to ask someone, anyone that might be able to give some advice. Is there something I can do about this? Is it worth filing a report or anything like that? I feel disheartened and don't even feel as if I should even bother working there anymore, but I also don't want to just quit after one bad experience.

I'm looking forward any advice someone can give.

 



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Anonymous

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Don't worry. Lazy co managers like that usually get gone on their own. Store managers and also corporate, believe it or not, dont like co managers who bully employees like you. If he does it in front of other associates and other managers, they also probably don't like him. So give it enough time and he will be at another store after being given a talk to by the store manager or some corporate bimbo. If you want to accelerate the process then by all means talk to seasoned depeartment heads on what you should do. Old timers in the company know how to deal with lazy ******* managers.



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Anonymous

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Take a baseball bat and smash his car windows.  



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Anonymous

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Thanks for blowing off steam, you needed it. Just reading all the crap he gave you made my blood boil!!  I  know how it is when a particular manager just wants to be nasty, impossible to please, and overbearing. 

  I can't say what to do, other than please make sure, as casually as possible, other managers become aware of how you are being treated by him even though you are doing your best. Good luck and God bless!!! 



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Anonymous

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Hopefully u have a good district manager inwoukd talk to he or she. And I woukd ask your co-workers for written statements to back you up



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Guru

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Posts: 3390
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Wow... You have a bad manager there. I would wait it out and see if it happens again. But that's not right at all. I get that management is under stress too but they shouldnt be treating you like that.

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Anonymous

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File a complaint with the Kroger Ethics Board.  You will get results.  Just be prepared for a union rep manager talk meeting. 

https://secure.ethicspoint.com/domain/media/en/gui/16000/index.html



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