I'm a CC, and sometimes when I'm putting back milk a customer asks me if I can go in the back and grab a gallon of chocolate milk. Can I do that? Or does that mess up your inventory?
Same scenario at my store but you should be able to find chocolate milk pretty easily. If you start digging through our backstock it's more likely the opening dairy clerk will find you in the cooler before you find whatever it was you were looking for.
You can, but it's a bad idea. Your job is on the front end. More and more customers will grab you, you won't be able to find anything since it's all hidden or out of stock, and then you will have to answer to management for being missing for half an hour.
One slight risk is that only so many dates are allowed out on milk, and it might get put back. It's not an issue unless corporate is around.
I've had this happen before to me as a UC. Always find someone from Dairy, Frozen, or go directly to management with the customers request. Let management / departments handle it. Do not go poking around in the cooler, as many times as I've been in n out of the freezer for Frozen for damages, that's it. I don't know where anything is in Frozens or the ice cream freezer, same goes for the Dairy cooler. Our management team doesn't expect us to. Leave it alone. Explain to the customer you are not authorized to do so / is not your department and that you are going to alert someone from Dairy / Frozen or management to help the customer and that you'll be right back to assist them. This is also something that should be stipulated in the union contracts as I know for UCs in my district, we have very specific contract language to adhere to and "stocking" of any kind, except for shop back, is expressly forbidden. Failure to abide by / go outside of contract duties can result in termination.
-- Edited by UC151 on Saturday 12th of August 2017 09:28:55 PM
I'm a CC, and sometimes when I'm putting back milk a customer asks me if I can go in the back and grab a gallon of chocolate milk. Can I do that? Or does that mess up your inventory?
If you see someone working in the dairy department, ask them to help the customer. If not, then take a quick look in the dairy cooler and if you see what the customer wants and it's easy to get to, then go ahead and get it. Don't go rooting through stuff though. If that's not possible, then tell the customer you'll page somebody to dairy.
