A Kroger employee who is above store management level decided that every cashier at the location I work at as a cashier must scan the produce.
That is fine with us except when you cannot because the plu code on the sticker will not scan and so on.
Then we have to key in the plu code.
But this particular employee does not want us to do that for inventory reasons.
I have spoken to my co-workers about this, and they wish they could just key in the plu code.
Everything we do is tracked, and if we key in too many plu codes, we are told to stop doing that.
Yesterday at work I had a customer who said "there must be a better way for you to do this" and " you should be able to just type in the code" while I was scanning the produce.
I told her 1) we all have to scan the produce, 2) they keep track of everything we do, and 3) if we key in the codes too many time, we are told not to do this.
Going by the look on her face, she was not a highly satisfied customer.
They're making us do the same crap at our store. What's the point of even having PLU's then? Why not just stick a barcode on everything and be rid of them altogether?
Anonymous wrote:
It's for scan accuracy every checker has a checker rating based on it.
Kroger doesn't even trust its own cashiers to properly type in a four-digit code? Jesus.
This is being pushed at our store too. Possibly all Kroger stores? They are trying to get it up to a "compliance rate" (eventually) 65% of the produce actually being scanned (via barcode/sticker on the produce item versus just typing in the number). So, even if they make their goal, 35% of the produce will never be scanned and they know that, but want to try and get all the cashiers to scan as much as possible. Kroger realizes that some items will have to be entered in manually, simply because some items do not have stickers or bar codes on them, and probably never will (such as cucumbers, roma tomatoes, bulk red potatoes, sweet potatoes, zucchini, etc).
I have heard that the main reasonfor this campaign is to try to reduce customer fraud........especially at the U-scans, a customer can easily type in the wrong PLU (intentionally or unintentionally), substituting a "regular" produce item on the screen (usually lower priced) when it is ACTUALLY an organic item (with a 5-digit PLU number).
I don't think they're doing this at my store. Or if they have, they're not enforcing it. It would suck if they started to, though. I HATE those produce stickers. 90% of the time, it's item not found, or a $40.62 cucumber. Which is always fun at the Uscan, cause I love the reaction customers have when they scan their bag of grapes and they go "um, whaaaaa... excuse me, sir, I am not paying $40 for no bag of grapes." Lol, I love what this one courtesy clerk said to that particular customer who was within earshot, "those are wine grapes."
This is being pushed at our store too. Possibly all Kroger stores? They are trying to get it up to a "compliance rate" (eventually) 65% of the produce actually being scanned (via barcode/sticker on the produce item versus just typing in the number). So, even if they make their goal, 35% of the produce will never be scanned and they know that, but want to try and get all the cashiers to scan as much as possible. Kroger realizes that some items will have to be entered in manually, simply because some items do not have stickers or bar codes on them, and probably never will (such as cucumbers, roma tomatoes, bulk red potatoes, sweet potatoes, zucchini, etc).
I have heard that the main reasonfor this campaign is to try to reduce customer fraud........especially at the U-scans, a customer can easily type in the wrong PLU (intentionally or unintentionally), substituting a "regular" produce item on the screen (usually lower priced) when it is ACTUALLY an organic item (with a 5-digit PLU number).
kroger is losing money from people not distinguishing organic items thats the only reason why
Customers cheat no matter if a checker is scanning the item or punching in the PLU.
They break off one banana from the organic bunch, which leaves it without the organic band. Not every banana has a sticker on it, or they can remove it easily. They take the wire wraps or rubber bands off the other organic produce too, such as broccoli. When a cashier asks if it's organic or regular, what's stopping them from lying? Nothing.
They should be prosecuted, together with all self-samplers and grazers. But the company is teaching them that it's ok, since there is nothing stores or associates do about stopping that kind of theft. And if associate tries to gently remind them about what they are doing, the employee can get in trouble, not the thief.
"When a cashier asks if it's organic or regular, what's stopping them from lying? Nothing"
Yes, and basically it all comes down to one thing.......... Character. True character (decency, honesty, integrity) means doing the right, honorable thing even when you think no one is watching, or will ever find out. Some customers will always be perfectly honest and tell you whether it is a regular or organic. they understand the concept of being honest. Others (those inherently dishonest, with no character) will lie any chance they get.
But........ it will all "come out in the wash", what goes around comes around. You will be rewarded for the good things you do, even if it looks like you aren't (now) ..........just be patient. If not in this life, you will in the next.
The registers at my store tend to double scan produce, so I just key in the PLU unless unsympathetic managers are watching. It's somewhere between difficult and impossible to void produce items, so **** it.
Yeah, the rates are recorded, but so what? They aren't writing anyone up for low rates. When I occasionally get a hard time about it, sometimes I forget to ring up unscannable produce items or they mysteriously scan as bananas. Weird, right?
Yeah, the rates are recorded, but so what? They aren't writing anyone up for low rates. When I occasionally get a hard time about it, sometimes I forget to ring up unscannable produce items or they mysteriously scan as bananas. Weird, right?
Rock on, bro. They wanna be jack turds, freak 'em.
As others have said, you can not get disciplined or demoted for low produce scanning or low ring tenders so don't lose sleep over it.
Furthermore, no customer gives a sh*t about our quotas nor should they be expected to, so quit lecturing them about it.
We're also graded on the customer scanning the Kroger card BEFORE you scan their items, but I only do that 45% of the time because it's always "I wanna see it at the end".
Fine whatever. It makes them happy and doesn't effect my pay so....
Now our new FEM is giving us $5.00 gift cards every week we exceed 95%.
I do that constantly so I plan on letting them add up.
My produce scan rate is 60-69%, the goal is 85% but whenever I try to go higher, my tender dips below 96%.
So they'll just have to choose what's more important.
The registers at my store tend to double scan produce, so I just key in the PLU unless unsympathetic managers are watching. It's somewhere between difficult and impossible to void produce items, so **** it.
Yeah, the rates are recorded, but so what? They aren't writing anyone up for low rates. When I occasionally get a hard time about it, sometimes I forget to ring up unscannable produce items or they mysteriously scan as bananas. Weird, right?
To void weight produce, have the scale be clear, then enter in the plu of the item to be voided then manually entering the weight and add 0.01 to what is shows weight was on the register screen For example if you want to void 1.54lb of bananas you will enter 1.55 for the weight
If you scan the item then to void it you need to hit void (need to be done same way that it was entered into the register otherwise it will require a manager override) and scan the item then then have it off the scale and manually enter it with adding 0.01 to it
This should allow you to void the item most of the time
Where I work at Kroger's they're actually threading me with a write-up if I do not bring it up to their standards of 75 so it's really making me feel uncomfortable now I'm stressing about getting them a 75 so they can be satisfied when mostly all the produce that I ring up do not have barcodes it's not that I'm not trying to use the barcode they're just not providing me with the barcode and it's really putting a toll on me to think that I have to search for something as a new cashier that I cannot find
